I should've read the reviews before going here. I had to miss an appointment due to a personal emergency. I called about 10 minutes into the appointment and let them know, they said it was too late to come in. That part I understand. They told me I couldn't come in again without paying them $200 missed appointment fee. The appointment was for an office procedure that takes a few minutes to set up and maybe five minutes to administer. They REFUSED TO TREAT ME WITH A MEDICALLY NECESSARY TREATMENT until I paid them that $200!!! In case you are curious, here are their cancellation fees (if you have to cancel with less than 72 hours notice start looking for a new provider or show up with a not insignificant amount of cash available): $200 for procedure (even if it takes less than 10 minutes) $100 for an Initial Evaluation $50 for a follow-up appointment While I waited for my last appointment there, I could clearly hear the patient in the next room sharing very personal details and they weren't talking loudly because our rooms were only separated by a hollow door and there was loud banging grunting and yelling from the floor above which houses a day program for adults with significant developmental challenges. This place is awful. read more

Comprehensive Pain Management - Cancellation/missed appointments fees & policy - Pain Management Near Me - Franklin, Massachusetts

STAY AWAY!! I wish I could choose negative stars!! After a few months of back and forth with my PCP, a few tests and a visit to a neurosurgeon, I was referred to this pain clinic by the PA at my neurosurgeon's practice. I went in for an eval on 7/24/25; however, it took two weeks to get an appointment for a spinal injection for bulging discs/cord issues. PLEASE NOTE: This clinic DOES NOT have a patient portal which seems a bit insane to me, especially after seeing what was in my record!! Fortunately for me, my physical therapist wanted their report so he would know what was done. My injection was on 8/19/25 and on 8/24 I asked them for a copy of MY patient records which they emailed to me on 8/25. These notes showed the patient as presenting with "scar tissue (different areas listed) from harvesting muscles/skin for grafts. Large dressing on head, deep open lesions, etc."................I could go on and on! While some of the report was about me, more than 80% of the notes on this report were not mine! I made many phone calls and sent many emails and finally received a "corrected" report on 9/10. They also included my original report which Dr. Shwartzman had marked up. Whoever redid the report missed making half of the corrections! But at least all of the head trauma notes were taken out. Fast-forward to my follow-up with the PA at my neuro's office. They NEVER received the updated report and still saw the head trauma! I begged them not to refer any other patients to this clinic!!!! I now have to somehow figure out how to get those incorrect notes off of my permanent medical records!!! read more

10am appointment and waited an hour before I got up and walked out. Waiting room was packed. Common courtesy would have been to call patients in advance and reschedule if they were experiencing staffing issues. Not the first time this has happened. read more

I was referred here by my PCP after 8 months of physical therapy that had not addressed my neck and shoulder pain. After waiting 4 months to finally be seen, the first visit discussed ordering an MRI (fine...made sense). During that visit, the person who I spoke with kept mentioning cervical spine injections prior to any type of physical exam. I scheduled the MRI and came back multiple weeks later when they were able to fit me in the schedule. During the second visit I met with a young woman who repeatedly had to go ask questions to her Proctor. I am still unclear on her credentials, but she did not seem to be able to answer any of the questions I had. She informed me verbally that the MRI showed mild degeneration of my cervical spine and pushed the cervical spine injections. I was not shown any images from the MRI and was not given any additional details of the imaging findings. I mentioned a few times that the pain I was experiencing felt muscular. I had a lot of tender muscle "knots" in different places, but she brushed this off and sent me home again without any sort of physical examination with another appointment. I did not feel like my concerns were listened to but rather I felt like they were pushing this cervical spine injection (and double billing for copays for some reason I still do not understand). I decided to cancel my appointment and get a second opinion at Brigham and Women's Spine in Foxborough. It took a few months to get in there, but I am glad that I made this decision. I met with an actual doctor there who gave me a physical exam and reviewed the previous MRI with me. She concluded my pain is in fact myofascial pain and my symptoms are not indicative of the mild degeneration to my spine that the MRI noted. This doctor said she treats patients based on their symptoms rather than just an MRI image (hallelujah!). We are proceeding with different treatment options (trigger point injections and medicine for the muscle inflammation). But I am so glad I listened to my gut and did not agree to their injections which would not have helped me with my symptoms anyway. In general the office feels grungy and the staff did not give the warm and fuzzies. There was a lot of loud talking while I was in the waiting room about people calling in to ask for more pain meds. Perhaps this is the normal patient population that goes there? But if you have legitimate pain and want to figure out what is causing the pain and how to fix it then I do not recommend this place at all. read more

I had a very good experience with the Franklin location. I have neuropathy in my right foot and have tried everything to treat it. I got an injection from the Dr., and the pain was gone immediately. It is hard to get an appt. That's the only reason I gave it 4 stars instead of 5. Staff was very nice and personable. I've been there twice and both times I had friendly conversations with the staff the entire time I was waiting. I didn't see the conditions described in the other reviews. The office was clean and well kept. read more

Stay far away from this place. They will accuse you of taking elicit drugs just to get rid of you if you don't go for their dangerous injections over pain medication. It takes forever to get seen, and when you do you are treated like you just were let out of Prison. The so called nurses are all shackled by their profession, never being compassionate at all. They lie to cover each others behinds and accuse you of things that aren't true. KEEP YOUR CHECKBOOK OUT...Seems to be all this place is interested in. read more

The staff seems to care, but in the 4+ yrs I've been going there, errors have resulted in my having withdrawal symptoms from because of the type of meds I use. Not having weekend emergency contact makes things worse. Due to the kinds of medicine that are being prescribed, I do understand strict enforcement of policies. But it should flow both ways. read more

worst pain management clinic ever. I know rules and regulations and they discard anyone without professional curtesy like a piece of old food or other trash that's been sitting around for a week. I'd you know what is goOD for you dont waste your time or $$. They can't even keep a consistent staff. Do your homework. Office staff unreliable. Quality of care is less than adequate. Type of care is rushed and unreasonable, listen don't talk. read more

The day before my procedure I had to cancel, but apparently I failed to read the fine print. They put me on hold and then quoted me 200 dollars (!!) for cancellation - I had to cancel in the 72 hour window. I asked to speak to a manager, because there was no way I was going to pay that amount for something I could not control. After trying to get me in at another time, I just gave up and used my credit card to pay for my stupidity. I also agree with a previous review which described the facilities. The staff was unkempt and the place looked like it was in need of repairs. I was asked to give an urine sample before I left, which I thought was unusual. read more

Wastes your time multiple visits to collect insurance $$ then refers you somewhere else instead of providing treatment

Today was my second visit to this establishment. All staff and medical professionals have been great. I would recommend this practice to anyone with chronic pain. read more

I, too, went for one visit. Found the staff sloppy appearing, rude, unprofessional. The facilities left a lot to be desired. Not a certificate, degree or credential posted....at least not in the examining room in which I was. The room was furnished with items that looked like they were found on the side of the road on trash day. Never did get to see a doctor, saw a nurse practitioner who had to leave the room to check with the doctor every time I had a question.....nobody gets to see the wizard. I told her I had already had cortisone shots with no results....she insisted on a third, and for that appointment for severe pain, they gave me an appointment a month and a half out. It may or may not be because of the opioid problem, but they wanted me to sign a paper saying that I was not on drugs (which I am not) and take a drug test. I was escorted to the dirtiest rest room I've seen in some time. I've been in rest rooms in cheap bars that were cleaner. I could go on, but I think you get my point. I cancelled my next appointment and have scheduled with a different pain clinic. read more

Absolutely awful! Only suggested a "remedy" which I told them I had already tried (and it failed). No real compassion for their patients in pain and a strong tendency to overreact and an inability to read their patients. Avoid this place! read more

Absolutely disgusting place!! As someone who works in the field, I was completely grossed out at the conditions and staff behavior. I walked out 20 minutes into my first appointment. First, the cancelled my first visit which I waited weeks for and apparently called the wrong person. to do so. Then another three week wait and I arrive to be shuffled into a room that was filthy. All the lightbulbs were out, the table was stained and torn. Even the floor was filthy and heaving. I couldnt believe it. Then after waiting 20 minutes, I was finally greeted by a "medical assistant" who was even dirtier than the rooms. Someone should tell Missy to clean her hands before attempting to touch a patient. When I inquired as to when a doctor would be available, I was informed, contrary to my request, I would not be seeing one, just a nurse. I had specifically asked to speak with the doctor when the appointment was established as I was not interested in opioids, but actual treatment for my pain issues. That was the final straw when the assistant informed me they mainly due "injections and burning the nerves"?!?! Really? Completely unprofessional. I was out of there. read more