We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

This is about the blood lab on the main campus at Emerson Hospital. I've been there twice in the…read morepast week and both times there was an hour wait. But that aside, when you're called into one of the little rooms off the waiting area where you are checked in, the staff person calls out all of your personal information for verification - dob, address, phone, primary care doctor, insurance, etc. - very clearly for everyone in the waiting room to hear. It's unbelievable in day and age to have no privacy concerns. It was pretty appalling.

I see Dr. Marchese who has been really helpful, but the receptionists here are very unprofessional…read more I broke my tibia and needed an MRI for my knee, but the receptionists ordered it for my tibia rather than my knee. I know this is a small mistake, but I cannot drive and each time I need to go to an appointment I have to ask someone to drive me, so that was unfortunate that I had to schedule another MRI. In addition to this, the MRI facility communicated to me that the mistake was made, rather than the hearing from this office that they had made the mistake and explaining why I needed another MRI done. I have had other experiences with this staff as well when scheduling tele-heath appointments. The receptionist scheduled my tele-health appt. for 4:50 but when the time came and passed, I called the office to double check. When I got onto the phone with a receptionist they told me that 4:50 is not actually an appointment time, but rather as estimated time based on when the DR is finished with his appointments for the day. That was unfortunately information that should have been told to me when "scheduling". I know these aren't big instances of miscommunication, but they are enough for me to be wary of the care I receive here. Will something be ordered incorrectly again? Is my time being valued as a patient there?

Do not trust Dr. Baxter, she lied to me about many things was late 40 minutes and then never looked…read moreme in the eye. Then lied to my primary care doctor when I asked her to call. Makes you wonder? The receptionist talks so loud you could hear her down the street. Sad that this practice was my families go to now I would not send my dog. I will never go back there again.

dr pearl was very condescending and did absolutely nothing for me , sent me home with the…read morerecommendation for mental health medication. wouldnt help with any problem of my pain (for reference im in a wheelchair and cannot walk) and laughed when my mother asked if she could do anything today, she said "well i cant without a diagnosis " . very disappointed and dissmive.

From the owner: Pain Management Medical Practice, chronic back pain, chronic pain, chronic neck pain, lower back…read morepain Focus on regenerative medicine

This is my first time here and I couldn't be more pleased. I had an ultrasound done and it was the…read morebest care I've had. The specialist was gentle and calm. She spoke clearly and answered any questions I had while attending to my needs and doing her job exceptionally well. Upon coming here, I always seem to smell something delicious. The cafeteria's mouth watering food travels through the halls! I'm so glad I found it and stopped in. I had a fantastic bacon cheese burger with fresh fries and I feel so overwhelmed with comfort and a full stomach. 5 stars for the hospital and 5 stars for James and his team in the cafe. Thank you for a great experience here!

Royally messed up my tubing during a rather routine surgery. All the notes say "discussed with the…read morepatient", but they pumped so full of drugs, I only clearly remember the first two hours in the ER and maybe 6 last hours 6 days (came in early enough for two day max) later. I feelincredibly lucky being alive and I thank my guardian angel, not the hospital.

For nervous patients there is great solace in knowing that loved one will be there to hear the…read moreresults of your endoscopy/colonoscopy, especially when you're still under the effects of the aggressive anastesia. This is NOT MEC's policy. Loved ones are treated like drivers and kept out. Healthcare has made some advantages over the last decades -- this is not one of them. Plenty of studies reinforce the importance of supportive, loving caretakers present to hear the kind of news that's delivered at the close of such a procedure.

Very good nurses, doctors and admistrative staff; really helpful and well organized. They help you…read moreto understand each step and they communicate well.

​I was referred to this office by my attorney . I called the office and after several tries to get…read morea person I ended up leaving a message asking if they were accepting new patients and if they had an office closer to my location, since when I looked them up, they were surprisingly far from me. Took them a week or more to get back to me and of course I missed the call and they just left a message with their number. Again I called back, despite several attempts could not get a real person and left a message saying if I'm unavailable could you please just leave a message saying if you're accepting new​ patients and did they have any offices closer to my specific location. Again came the long wait of probably a week and of course I missed the call and what do you think they did? Only left their name and number. After a month or so of this nonsense I just gave up on them, very unprofessional and extremely annoying.

Highly recommend! Dr. Noury did an amazing job, and I…read morecouldn't be happier with the results. He exceeded my expectations and my recovery went really well. The whole team is very professional, very polite, and has a great attitude. Laurie who I also had the pleasure of working with, is very welcoming, and dedicated to providing a positive experience. Overall highly satisfied!

I would give this office a ZERO if I could. To begin with you have to check in yourself by…read morescanning your driver's license and all health cards, front and back and the scanner doesn't work!! There were 2 people right there at the office desk hearing me struggle with the check in and they wouldn't help! Finally I was seen by a NP, Veronica, who was so extremely rude to me I ended up leaving in tears. I was sent to this office by Emerson ER doctor after being admitted for gastro problems. Veronica asked me 3 times "why are you here?". I told her about my symptoms, she saw my labs and the doctor notes. After she asked me for the third time what my symptoms were, I said I had already told her. She told me I had an anger problem!!! I didn't say another word. Just let her type away and watched her leave in a huff. I will never come to this office AGAIN!

Horrible experience, didn't have any instructions a week before my colonoscopy. When I called to…read moreask for instructions and what pharmacy to call in my prep; I was told someone would call me. Never happened. I called again after my prep-registration was sent to my phone. Was told my prep would be called in to the pharmacy. It was not. I went to the office the DAY BEFORE my procedure and was told the provider had not signed the order yet. I'm still waiting in the office. Just spoke to the office manager and was assured the script was sent to the pharmacy. I have grave concerns about the level of care with a place that is so mismanaged.

Had the most horrendous experience here from start to finish (now FCNE). We selected this place…read moregiven the good reviews compared to neighboring clinics. Everyone was so rude from start to finish. It was extremely hard to get in touch with the new patient coordinator to get an appointment. Met with dr Huang who, on our first meeting stated "you should consider egg donation as having a child may not be in the works for you"- (I'm 33, healthy, unknown cause infertility) given the time sensitive process of IVF, we proceeded w this clinic. Shannon the nurse sent incorrect preauth form to insurance, pharmacy had a hard time getting in contact with the nursing team which caused almost a 2 wks delay to obtain meds. We were not able to speak with dr Huang the entire journey, nurses were rude and also hard to get a hold of. When I came in for my saline sonogram, dr Huang was the performing provider and was so cold, she didn't say a word to me tho we only had our appointment a couple weeks prior. At the end of our journey, results were not what we had hoped for and at my follow up appointment, dr. Huang proceeded to speak about another patient, why she was upset with her care and projected her situation onto me and continued to recommend egg donation. She also suggested I go to other clinics such as Brigham and can bring back their recommendations to her and we can proceed with their plans which really took me by surprise given her years of experience. At the very end when I requested my medical records, it took OVER a month to get a copy of my records from Alicia who had such a nasty attitude and kept saying her workload was too big which is a crazy excuse. It took my husband to get involved for her to actually remain my medical records. Swapped over to another clinic and now having the opposite experience.

We came to Fertility Centers of New England for a second opinion after 5 failed IUIs, 3 failed IVFs…read more(2 chemical pregnancies) and 1 failed FET at another clinic. We had maxed out our insurance coverage at the time and were going to be paying out of pocket. Dr. Weiss was our primary physician and he has been wonderful. We primarily saw him in Westborough but did have a couple of appointments in Dedham and one in Boston as well. Having multiple offices made scheduling timely appointments easy, though some required a little extra travel. After the initial consult & testing, he recommended laproscopic fibroid removal surgery. The surgery went well and on its own, was life-changing for me as it ended years of debilitating monthly menstrual cramping. We were set to proceed with a round of IVF a few months later but life had other plans. We had to cancel that round of IVF and request a refund; everyone that we dealt with during that process was very understanding & supportive. We decided to proceed with IVF this year. Kelly, his nurse, was so caring & excited to help us along on our journey. Whenever I called the office with questions, I always received a call-back quickly. The nurses were friendly & polite; in the past at the other clinic, I felt like an inconvenience to them when I called with questions. I never felt that way with FCNE. The patient portal also makes getting your updates/ orders easy & understandable. The link to the medication injection videos were very helpful. We travelled to Reading for our egg retrieval and transfer both of which were performed by Dr. Plant. She was lovely; very enthusiastic & positive about helping us reach our goal. The anesthesiologist was informative & professional as well. The operating suite was clean & comfortable. Our first round of IVF after surgery was successful & I am currently 7 weeks pregnant. We have been released to the care of our OB but I will miss the care and support from Dr. Weiss, Kelly and the rest of the FCNE staff. I would highly recommend their services!