The doctor was good however the billing department at this place is a nightmare. They double billed…read moreand used wrong billing dates. Now insurance is pulling back payment for a service date of 10/02/22 which we never had service for. It took months to previously resolving this and here we go again we received another bill. Whether or not it has been previously paid, I am not sure. It has been sent to the insurance fraud department. If they submitted it wrong or double, which I have seen already, I don't know but it has wreaked emotional havoc on my husband and myself. Going through cancer and side effects is enough. They need to figure this out and putting stress on us for their errors. UPDATE 4/23/23 In February, we thought we had resolution. However, insurance fraud department pulled a payment back for a bill on a date on which services had not been rendered. Instead of immediately resubmitting the bill back to insurance with the correct date, we received notice of another bill. This is very upsetting. We are being stressed for errors that could have been addressed six months ago when I spent day after day trying to resolve this with the billing department. I asked many times for resolution. I do not like putting out negative reviews nor do I like having to contact fraud departments. All we ask is to have a problem resolved quickly and with people's feelings considered. At this point, I would not recommend this place to others due to the billing issues we have had. We would be glad to change our rating if this can be fixed.

Although they may be caring individuals they are not providing expedient care at the expense of the…read morepatient. It is due to a lack of communication. My husband had a CT done Friday at AZ Onco center - we were excited to get in quickly - that was great - it was early morning - told results would be to the doctor in 2 hours - misleading information setting up expectations. Nothing on Friday - on Monday I call and find out from the NP it can take a week for the results of the scan at their center. TOTALLY UNACCEPTABLE!!! I was an imaging tech - have worked and consulted with many facilities - never heard of a week to wait for results. We should have been told correctly and could have had this done at another local site or the hospital with results in 24 hours - at the most 72 hours - to the provider and then to the patient who can then review results on their own. Given my husband may be dying and we do not know why this is so very frustrating and scary. If we had been given that information correctly it would have at least not set us up for such a disappointment. Guess that's why they call us "patient"s.

Horrible experience with office staff. Tried getting an appointment after being referred by Yavapai…read moreMedical Center for an urgent follow up. A woman named Jess is apparently the gatekeeper. She was rude and condescending even after telling her how bad my symptoms were. After over three weeks she called today stating the Dr decided he would see me after all. Thank the gods I didn't have terminal cancer. I would be dead by the time they "decided" to see me. I would rather WALK to Phoenix to be seen than continue with this office. Apparently, they've turned off the ability to leave Google reviews as well. Guess they were getting more poor reviews.