Se vá de vacaciones en semana santa y no deja a nadie a cargo para que atienda a sus pacientes en…read moreemergencias. O sea, no hay técnicos que puedan hacer cosas básicas en los periodos de ausencia del dentista. Ni siquiera la secretaria se queda con instrucciones para atender llamadas y hacer referidos a otros dentistas en caso de emergencia. Secretaria busca venderte más cosas de la que necesitas, cuidado. El servicio, fuera de la ausencia completa en "Holidays", es bueno. Los rellenos duran y hacen los trabajos bien en mi experiencia. Menciono los rellenos porque algunos dentistas en Mayagüez usan materiales que tienes que seguir reemplazando en cuestión de pocos meses. La oficina está limpia y tienen un buen equipo para radiografias/placas.

Very unprofessional staff. They give you an appointment. but don't see you for hors later. They…read moretake care of "friends and famiky" before paying customers. 0 rate, F-​

02/20/2026. Called the Ashford office. They no longer have a dentist doing Endodontics. The…read moreEndodontist at the practice has moved. They told me there are no Endodontists in Condado now.

Dr. Cruz and his staff have always been fantastic. Beautiful offices, nice waiting area, new…read moreequipment, bilingual staff, efficient work, and they take insurance. I got a laugh from the review below complaining about waiting for an hour from her appointment to see the dentist, she clearly has never been to visit a dental or medical professional in Puerto Rico, typical wait times are on the order of 3-4 hours and appointments are usually just advisory. Dr. Cruz has always been timely for me, except for once when there was an emergency case which he allowed to skip the line.

Obtienes lo que pagas, son muy amables al principio y luego, una vez pagas no les importa, mi…read moreexperiencia fue fatal, los plásticos nunca me llevaron a corrección total, cuando te venden el producto inicialmente te dicen que si no quedas satisfecho porque quedó algo por corregir que te vuelven a hacer otro set para terminar de corregir y eso no es cierto, me pasó, y a otras personas que conocí también, hacen como que "atienden" el reclamo de corregir lo que falta, "lo envían a evaluar" y luego lo deniegan a menos que vuelvas a pagar todo de nuevo. Por otro lado los plásticos están mal hechos, les tienes que cortar los borden tú mismo porque te laceran la encía, ellos no lo hacen. A demás estuve más de 2 meses esperando por los retenedores, una vez pagas te sometes a su manera atropellada de trabajar, mejor vayan a un ortodoncista que les asista. ¡No recomendado!

Great group of professionals. As soon as I got into the office Keila was very helpful. She made…read moresure that I understood the whole procedure and was able to answer all of my question in a timely manner. Great process and I was even able to see who my orthodontist will be. The procedure went kind of quick and I left very satisfied with the treatment and everything else that's suppose to happen in within the next few weeks. I will like to take the this opportunity to express my gratitude to the Smile Direct Club team and Keila, for making me feel comfortable during the whole procedure. See you guys soon. Angel Amaral

I went to this dentist for an implant and I was completely disrespected by the receptionist and the…read moreadministrator! They yell at the patients, ignore you and it is because the can get away with it.The receptionist is the niece of the dentist and she treated me very bad she would not even speak English to me and I don not know Spanish! When you go in to see the dentist there are signs all over the walls not responsible for any repairs no guarantees on any work done. The signs are in Spanish but the tech told me what they said. They nickel and dime you by taking X-rays that they already took on your first visit but lost, Then they send you a bill and tell you take it up with your insurance.If you want to be verbally abused and gamble with your smile then go see him you will definitely regret it. I can honestly say I never had such a horrible dentist experience in my life I felt like I was in an episode of saw.The dentist thinks he is Donald Trump he won't speak to you he talks to you thru his technicians and there is terrible communication. Very scared experience!