Zero empathy for patients unless is their families. I don't understand the government doesn't…read moreinterfere with this place administration. The cleaning department only concentrate on the floor. Windows glass hasn't seen wash for many years. Yf

Zero empathy for the patients from the doctor. Unsophisticated approach toward the patients…read more Terrible wait time as well.

I love this hospital. Great appearance. Cleanliness is visible at every turn. Great security and…read moreservice. Very professional staff. Doctors are very thorough and consult with all needed services.

No professionalism, they don't answer the phone, what happen with the love and enthusiasm too what…read morethey studied for..... They have patients with delays for medication, transfusion and food.

My husband and I switched to this medical provider because the prior doctor was always unavailable…read moreand there were always issues when it came to referrals, meds and/or getting an appointment. Some family members recommended we change to this clinic because they have the pharmacy, laboratory and specialist right there in the same complex. Well, our experience has been worst and we regret switching to this provider. On Monday, April 5 2021 my husband had to seek medical attention at the ER. He had some X-rays done and given some meds for pain. On Tuesday morning we took the prescription to the dr. So he could sign it and send it to their pharmacy. After we waited for an hour the secretary told us that the dr had to see his patients first then he would sign the prescription and when it was ready they would call us. We waited for the call and next day Wednesday the call did not come in. In the midst of this I keep calling the office and there's never an answer. On Thursday we went to the clinic to see what was going on with the prescription and also to take the xrays to the dr. The person outside (they assist patients from a tent outside) took our information and told us to wait that the secretary or nurse would call us. We waited in our cars for another two hours, no call. Friday we went back to see if we could finally speak to the dr or nurse, again the person at the curb took our information and phone number to give to the secretary. We waited and waited and to no avail. Today, Monday, April 12 I called several times and still no answer. We decided to go to the office and once more the person out on the curb took the info and he was almost mad that we were there again, he said "I don't know what else to do". we gave him our phone number and proceeded to the parking lot. Waited there an hour and 20 minutes for nothing, we weren't able to get an answer even in person. I called the medical plan and filed a complaint. We are now in the process of switching to a new provider!!! DO NOT GO THERE, DONT WASTE YOUR TIME, LOOK FOR A BETTER PLACE FOR MEDICAL ATTENTION!!! If there was a negative one star I would rate it with it!

I have to say that I'm torn because the hospital itself it's not all that. There is still…read moreconstruction going on due to the damages of hurricane Maria. Like the majority of the hospitals in PR if being admitted you need to bring your own pillow, quilt, toothpaste, soap, powder, wipes and lotion which I found so odd because the hospitals in NYC provide all that. I was visiting my great-uncle which was very ill and eventually die so this review is about that experience. I stood overnight with my uncle and in no time did they offered me a couch to sleep in. Had to sleep in a chair. When it was time for visiting hours they only had ONE chair per patient so imagine at one point my uncle had more than eight in the room and only one chair. It was torture!! The food was very good and the Doctors were very attentive. The Nurses on staff were awesome. So kind and loving towards my uncle which to me that was big plus. The hospital not only this one but all the hospitals in PR need to be updated in their technical operations. All is still done by paper which I found that odd too. Anyway, I hope that I never end up in any hospitals in PR. I'm so used to the good quality hospitals of NY that I won't know what or how to feel in I end up sick here in PR. My trip has ended and I'm so glad to be back home in America.

I like this hospital a lot. Very clean and great professionals. I take my kid to get his vaccines…read morehere and my mom had an orthopedic surgery done with great success. Highly recommended. ER 24/7

This hospital is the worst. No air conditioning Will never take my mother, myself or any other…read morefamily member there. Staff is very lazy, except for a few that showed they care.

Una Mielda. Worst emergency care I have ever seen. 1star is still way to much. Came in to the…read morepediatric cause my son was complaining of chest pain and no pediatrician onsite had to wait over 6hrs

Here many in my family have passed away, fallen or gotten worse after care. With very little…read morechoices for residents in an emergency, many are forced to get care at this facility. It's no wonder they also have a funeral home nearby with their name. Because there are a few good people within this so called hospital, I gave it 2 stars with the hope that in time and others pointing out the bad it will get better at least past 3rd world level. Tourist take care

Husband had a head injury, got a CT scan as it helps identify if there is any brain injury, but the…read moreresults don't get to the doctor for at least four hours, in which case wouldn't the person be in bad shape if there was a brain bleed or serious issue. No one seem to care about the fact that we were there five hours without any doctor even talking to my husband. They give no blankets no pillows. It is just unbelievable how people in Puerto Rico are treated in hospitals and where is the government trying to make things better for this cute little island? What a damn shame. Shame on you awful government for years. Some people were kind, and some just did not want to be bothered and said whatever to get you out of their hair. I don't know why I'm leaving a review as I see that for years. The reviews are low and nobody cares. It's still the same quality of care. Third World country care.