Sounds like a few folks have had a bad experience at M&M. There was an ownership change 2-3 years…read moreago and since then we've had nothing but great experiences with them. We rent waverunners every July 4th; staff is super helpful, check out/in process is really easy.

Rented a chipper to chip downed tree limb's from the winter and couldn't be happier. Service was…read moreexcellent and the staff throughly covered how to operate the equipment. If you're looking for somewhere to rent a chipper, or anything else, highly recommended M&M!

The worst experience of my life. They were hired for contents inventory after a house fire. They…read morethrew away a quarter of what I had without including it in our list or taking photos. They also threw away things I asked to keep, and photos and letters that should have been set aside. Luckily, I had my own photos and spent hours and hours going through my photos, making lists and matching/numbering photos. I can't get back the personal items I asked to keep. They did not apologize or give any reason for their shoddy work. They billed us $35,000 for that incredibly unprofessional job and that's outrageous. They also billed us for things they did not do and when questioned on it, I was met with hostility. They did reduce the bills slightly after my complaints. Do not use them, it's a complete ripoff and made a traumatic experience more stressful than I could believe.

Amazing service! We were in need of flooding service over Labor Day weekend and they were able to…read moremeet the demands of our timeframe for first day of classes! Amazing customer service!!! Sarah Larson was the best representative of Servpro!!!

I was so relieved to find a local business with such wonderful customer service. My phone call was…read moreanswered promptly, I was quoted a price, which was reasonable,and service was provided in a very expedient professional manner. It's so nice to have a local, independent owner option. Thank you SKM!

I tried for several years as I heard great things from others and was always surprised how…read moreunprofessional the experience was: damage to the boat, and then damage to the brand new motor purchased and installed by them, not proper winterization - just always something and I am finally done and moving on.

BEWARE!! They put the wrong part on my boat and wanted me to pay for it along with labor to…read moreinstall and remove! It was a simple exhaust bellows, a 5 minute job. Finally, the owner begrudgingly told an employee to remove it. What I didn't know, until launching the boat was that they purposely reversed the battery terminals so the boat wouldn't start! I know it was purposely because the boat ran fine (but loud) that morning when I took it out of the lake to go back to John's. Terrible business!! Side note: I went back to get my old exhaust bellows back. Owner immediately said they threw it away & dumpster was picked up. But the woman in the office found it within seconds "here it is!". Was he planning to sell it to another unsuspecting customer? We'll never know. NOW YOU'VE BEEN WARNED

Needed three pair of pants hemmed soonest!! There was no seamstress that I could find in the…read moreHayward or Spooner or Rice Lake area, but I found Judy in Shell Lake! I drove to her shop and talked a bit, then she went to business, measuring my cuffs. Just a few days later I was able to pick up my pants. I had an important event to attend, and thank goodness they were perfect! Judy did a great job and I highly recommend her services! She will be my Go-To seamstress from now on. Her shop is a little drive, but Google took me right to her shop. Thanks Judy...you're the best!

Great prices and amazing assistance. Employees are super helpful with any project!Rentals go…read moresmoothly and large variety. Highly recommended!

I rented a tool that I didn't realize was damaged until I got it home. After realizing the tool…read morethat was damaged, I called explaining the situation to them. I wasn't able to return the tool that same day so I told them I'd return it the next day and show them why I couldn't use it. I was called a liar when I said I didn't use it. If you want customers to return...try a different approach. Customer Service...maybe not. Rule #1...Make it right with the customer...THEN ask questions. Calling a customer a liar to their face won't make people want to come back. Having managed Hardware stores and Rental depts. I've walked in their shoes. They are simply doing it wrong!

I spoke with Andy about a legal issue and even though it turned out my issue was out of their…read moreregion (Madison), he took the time to walk me through everything I would need to know. I was really impressed that he put so much time into helping me.

I have been a customer there for many years. This year was…read morea disaster. I ordered the lenses and had my own frames. Not only did it take 4 weeks to get them back but they were broken when I did get them back. The girl hot glued one side but then they weren't werable. She acted like everything was fine. Not!! I used to be able to talk to the optomotrist but no longer. I won't be going back.

Great staff, excellent experience from start to finish. I got glasses and they arrived in less…read morethan a week. This is now my go-to place