This Wilder, TN company is not affiliated with the Complete Comfort Solutions in Mount Juliet, TN. The Wilder, TN CCS is not trustworthy. I requested water heater service through my home warranty company on a Friday. I spoke to CCS owner, via phone, and told him what was happening. CCS scheduled a home appointment for Monday. Failed to make the appointment because the employee was reportedly in a crash and totaled the truck. They would not answer any phone calls, but only communicated by Text after this. They said they would send someone on Tuesday. No one showed. No response to texts until Thursday...now 6 days after first conversation. I send photos of the Water Heater and leak and I was told they would work on getting a new one ordered. On Monday, now 10 days later, Home Warranty company sends me an email saying some repairs and new items, plus plumbing lines and code upgrades are not covered. This was based on the CCS estimate after they "visited" my home on Friday. CCS never visited my home. I complained to Warranty company they estimate is inaccurate and false since CCS never visited my home. Warranty company calls CCS and is told the second driver was involved in a crash and did not make it to the home on Friday either. However CCS submitted the false estimate highlighting many items that were not needed. CCS would have known that if they actually came to the home. I recontact CCS and ask for a copy of the estimate and they won't provide it. Told me their second driver's truck was down for repairs and that is why he did not make the appointment...that I was never told they were coming for. In the end, the Home Warranty company is reimbursing me my costs when I got my own contractor and they agree that CCS was not honest in this work approach. I would caution anyone that is considering using CCS of Wilder, TN. I found them untruthful and unreliable. read more