Knight Home Services installed a "Frost-Proof Hvy Duty Lawn Faucet, Anti-Siphon" back in July 2025, which ended up being defective. When it got stuck and wouldn't let the water out in Sept 2025 it was repaired at no charge under the warranty. It was still under warranty when it happened again in Jan 2026, but a different employee came out, who proceeded to tell me that I had broken it because the hose was attached to it. I explained that I had attached the hose to see if the water was working since it had gotten stuck the day before and I could not use it. Then he said the wind had caused it and I had caused it and I kept telling him I had not done anything and the wind had always been here and it had never affected the spigot that had been here for 20 years and then he said it I could add a heating strip and/or insulation - and again I said none of those things were needed with the previous frost-free spigot and this spigot is defective. At first I wanted it replaced because it was defective - this had happened twice now - it was not bursting, it wouldn't let the water out and this particular time whatever was froze up inside of it thawed out between me checking it and Tim his employee checking it. He did absolutely nothing to fix it and was surly and rude to me. I thought he had left to go back to the office and speak to his boss about it; instead he walked around in my yard without my permission, and apparently talking on the phone to his boss, because he came back to the front door and when I opened it, he put the phone out and said his boss wanted to speak to me so I took the phone, and his boss proceeded to shout at me, ranting in a nasty tone and repeating that I had left the hose on it and caused it to "freeze and bust" and told me that at least 10 times and I kept trying to speak and tell him it did not "freeze and bust" because it was working again! He was so rude and belligerent and I refused to be disrespected like that and handed the phone back to his employee, Tim. The owner Travis Knight, was such a bully and so rude to me because he did not want to honor the warranty. Today he called and left a message wanting me to call him. At this point I will not give him another opportunity to speak to me that way again. I texted him to inform him of that and to also inform him that neither he nor anyone associated with him can enter onto my property or they will be charged with trespassing. I will no longer accept a replacement and want to be refunded in full and I want my money back immediately. read more
