We were double charged over $900 and they still have not returned it after a year of going back and…read moreforth. My husband has spoken to the office manager, Marcella, and she has not been helpful with returning this money. I have also spoken to billing and they have tried getting this resolved with Marcella and have not been successful.

Great place! Dr. Pai is the Best!!! I always feel so comfortable with him…read more Great office staff. Always very friendly!!

I have been going here for almost 3 years. I have never been charged a facility fee from Hermann…read moreMemorial. All of a sudden I am now being charged. Its bad enough to pay the co pay's, but now they want me to pay the hospital too. This should be illegal to double bill. I called BlueCross BlueShield, and confirmed that I am not supposed to pay for any other charge, except for consultation. When I contacted the Hospital, they said it was different than the doctor charges yet it was for the exact thing. Looking for another cardiologist.

I was referred to see Advanced Cardiology Doctors for routine checkup. When I called their…read moreappointment desk at 281-647-0033, they assigned me to see Dr. Aman at their clinic at 23960 Katy FWY ste.200, at Professional bldg. of Memorial Hermann Medical Group (MHMG). I was billed by Dr. Aman's clinic for office visit plus ECG. My surprise was that MHMG also billed my insurance for over $723 for using their "facility" and I have to pay over $340 copay. For what? I just visited Dr. Aman in his clinic but never used any MHMG's facility on that day other than the clinic was inside the MHMG bldg. This kind of hidden charge is akin to highway robbery.

This medical professional group services one purpose which is to run your bill up as high as…read morepossible. They will order a series of tests without explanation, hand you a stack of cards with appts and see you out the door. Last visit after an ultrasound I did just that and waited 45 minutes. I asked the Receptionist when I would see the Doctor for results and she said they would call for an appointment after I was told to wait, the front office staff need customer service training. So this group will run up your bill, provide bad service, and they are sticklers for no show appts as a result I'm a stickler for service and human decenc, here's your 1-star review.

getting help from office staff is pathetic ., after seeing doctor, if you need anything you're scr…read morewed

Much to my misfortune, I visited this substandard medical facility back in 2021 for a basic patient…read moreanalysis. They hooked me up to a heart monitor and sent me home. I was told to return it to them the next day so they could see the results and would contact me. Never heard back from anyone there, and after numerous calls, I decided to move on and see a different provider. A few months later, I receive a bill for $750 in the mail. I called their office, no answer. I called the number on the statement for the billing department, always got a recording to leave a message. I called back and a young lady finally answered and I explained what was going on. She apologized and said there was no one I could speak with because the accounting department was being audited. I stopped getting bills and thought maybe they realized the error. Out of nowhere, I received a collection notice late last year for the balance. These people think they are going to bring up some zombie debt from 2021 after I tried calling and calling to sort the matter? Beware of shady billing practices from these guys. Go ANYWHERE but here!

****0 STARS *** DO NOT GO TO THE KATY LOCATION. Follow up visit required an EKG. The "nurse" did…read morenot properly shake my chest where the sensors would be so she had me hold 2 of them tight (highly unprofessional and was a red flag). The EKG came up abnormal (shocker as it was sloppily performed). Dr. Pei came in (looked like she was wearing pajamas, again unprofessional) and after I stated to her how the EKG was done, she insisted on a stress test vs redoing it properly. I reluctantly agreed and scheduled for an 8:15am appt (nuclear test). I show up at 8AM sharp and was told it was delayed due to the pharmacy not having the nuclear medicine ready until 10:15AM. So I had to fast 24 hrs and no coffee, etc. to show up to that. No communication or phone calls, just automated garbage via text that I had an appointment. STAY AWAY FROM THIS LOCATION. The First Dr I saw there left, and now I believe I know the reason why. The DMV is run better than this place.

I had a very frustrating experience at the Kelsey-Seybold Clinic - Grand Parkway Clinic in Katy…read more I scheduled a 4:45 PM appointment after being called by the clinic the day before. I followed every instruction they sent, completed pre-check-in earlier in the day, arrived early, scanned my check-in barcode, and checked in at the desk. While sitting in the waiting room, I received a text at 4:44 PM, one minute before my appointment, saying my appointment had been cancelled. When I went back to the desk, I was told they had been trying to verify my insurance for about 20 minutes, yet no one told me there was an issue while I was sitting right there. My insurance has not changed in over a year. I had taken time off work to attend this appointment and followed every step they required, only to have it cancelled without warning while I was already in the building. When I asked to speak to the doctor, I was told the doctor had already left just minutes after my scheduled appointment time. Very disappointing experience and a complete waste of time. All I did was show up on time, with my insurance card, identification and my debit card for a co-pay.

8.19.24 Came in for my annual check up…read more Of course they ask you to arrive 15 minutes early for your appointment. And as always I arrive early, check in and head upstairs. Arriving upstairs is when I am informed the doctor left. No idea when he will be returning. Someone could have called me to inform me not to drive 1 hour (one way) to this appointment.

Dr B was thorough in explaining what he felt was going on, what the X-rays showed and my options…read more He also sent copies of my X-rays to my phone. Accommodated my choice of surgery locations. He and I are both tennis players so he personally understands what my poor feet have been through. I recommend him. (I like his office being easy to get to and ample parking.)

Dr. Bruscia is a well respected foot and ankle doctor in this area. If you need orthotics. He is…read moredefinitely your guy. His receptionist is really very nice, too!

This practice is a joke. As other reviewers have mentioned I was a long-time patient of what was…read moreonce a thriving medical practice under Dr. Pezzia. When Pulse took over, the quality rapidly went downhill. The office moved to Kingsland & Provincial -- but they didn't even warn the patients. I found out when I went for an appointment and there was a handwritten note taped to the door. They don't even have a doctor on staff currently! (None of the staff pictured in this profile are with the practice.) They no longer do bloodwork in the office. You have to go to an outsourced lab with a bloodwork order. It is nearly impossible to speak to somebody competent to get prescription refills or to schedule an appointment. The staff lies and says that they completed tasks when they didn't, and are argumentative and rude. I'll be switching to another reputable practice soon. Sooooooo done!

Be aware ...Please don't go to this office in Pulse Physician Organization Katy location…read more This place is terrible and the staff to manager. No one will pick up the phone and then will drop it. I usually go to Dr. Pezzia and other providers, including a previous nurse practioner. They are friendly and previous staffs will greet you. After they all left, new staff and the locations moved to Provincial and went downhill because the service was bad and staff incompetent. They don't have knowledge of the medical field and do not help the patient's needs. There are so many medical providers in Katy Location you can find friendly staff

I've been truly surprised at the couple of reviews that say Dr. Patel was dismissive or short with…read morethem. I've been with him 2 years now, as I developed epilepsy at that time. He has been nothing but phenomenal. He has always taken his time with me and answered all of my questions during appointments. He's got a great bedside manner, as well. I will say the office, itself, in terms of their processes/organization is lacking. They are nice there, but I do typically have to bug them to get test results or answers to messages. But that's all worth having such a great neurologist.