My mom had Alzheimer's, was living at Watermark Logan Square (currently called Logan Square Rehabilitation & Healthcare Center) since 2016, and her doctor recommended hospice in early June 2022. The doc suggested Compassus, as the center's physician was also the director of the hospice at that time, and I thought it was probably easiest/best to choose a company that was integrated with my mom's normal care. Initially, Compassus seemed great. The chaplain/salesperson I spoke to when we signed up for Compassus was very sympathetic and helpful. The first couple of nurses who visited my mom and the social worker were all very nice. But I was very disappointed with Compassus once my mom was in regular care with the company. I never received communication or support as told I would before hospice began. Eventually (after a month), I heard from one of the nurses every Monday, and then she went on vacation for a week, and I never heard from her again. I heard from the other nurse, who I believe was also the case manager, 3-4 times over 4 months. I spoke to the social worker 3x before my mom died. Was never updated when the hospice aide visited my mom (I was told she visited every week, but I have no way to confirm). I asked multiple times if volunteers could visit my mom, as this was offered when I signed up for Compassus and it was appealing to my sister and me because we work full time and couldn't be there everyday. As far as I know, volunteers never visited my mom, though I know the volunteer coordinator visited at least twice. I always heard that hospice made things so much easier for families, but that was not my experience with Compassus. I continually had to follow up to get updates on what was going on with my mom, to inquire about medications prescribed, about how often she was being visited, etc. Watermark leadership and staff are pretty horrible at communication, but I had to put more effort in to communicate with Compassus because I couldn't just stop in and see them like I did with Watermark staff when I visited my mom. Once, I had a conversation with the hospice nurse about her/Compassus care team's recommendation for meds for my mom. They recommended standing dose every 3-4 hours of Ativan and morphine as needed. When I spoke to a Watermark nurse the following week, she said the order provided to them was actually the opposite - standing order of morphine every 3-4 hours and Ativan as needed. That's a big difference. When I told Compassus, they said they were going to change the order. They never did. I'm not a clinician and was happy to do whatever was recommended by her care team, but I find it concerning that the regimen communicated to me was never implemented with my mom. After my mom died, the Compassus social worker and a grief counselor called me. I never heard from the nurses who visited my mom every week. I received a sympathy card in the mail that was completely generic - didn't even name my mom, just "your loved one" and signed "her hospice clinical care team". Not personalized at all. I would not recommend Compassus. The people in the office (sales person, social worker) are nice and say the right things. But my sister and I did not receive the communication or support we expected from hospice, and I can't say whether my mom did either because I never saw any of her regular nurses or aides visiting her at Watermark. Lastly, I received a letter after my mom died to say that I'd receive a survey about my experiences from a third party organization. She died in early October 2022, and I have still never received that survey. Which just makes me believe that Compassus is not interested in actually improving. read more

Terrible, terrible experience. They should not be in the hospice business - in fact, they are owned by a private equity company. My mother suffered without pain medications for hours after coming home from the hospital under Compassus hospice supervision. The pain medications were not delivered as promised and the nurse who arrived told us he was "not allowed" to carry pain medications in his car. We have since learned that Compassus has too few nurses in the area, and that most hospice organizations require that nurses carry "care packages" in their cars for just such an occurrence. We have since learned that Compassus has too few nurses in the area, and that most hospice organizations require that nurses carry "care packages" in their cars for just such an occurrence. read more

compassus has a good concept, but however the nurse that my sister was assign to her had to many people. the hours that we were there at the nursing home in pennsburg PA. we were there 5 days a week never personally met her until 3 days before she passed . she seemed nice but did say she would be back to check on my sister, and she never did we we there for at least 6 hours that day. don't understand what happen. maybe was wrong but I do not think so. read more

07/01/2019 Horrible experience! Horrible company! My mother was on Compassus hospice in Fort Washington, Staff was very disorganized, starting with the admission department and admission nurse. A Chaplain showed up to have us sign consents, chaplain had no knowledge of hospice to answer our questions regarding what to expect from hospice. We then called the executive director Ms Fortier with our concerns and she was very rude and also didn't seem to know what was going on as far as hospice care or her staff! The next day after the chaplain had come we had another call that someone else had to come have us sign the same paperwork again as the first were incorrect due to mistakes by the Chaplain, I was inconvenienced as I had to leave work again plus it put more stress on our family and held up care for my mother as the admission was now a day later. Upon admission we were told our mom would get a comfort box with medications to help her but we never got it and sadly my mother lasted a week after being admitted and the night she died we had no medications for her breathing or pain, we called the on call but they could not send us any until the next day so our mother died in pain and struggling to breathe. It was horrible and we feel it was inhumane for a hospice facility who is suppose to provide comfort and dignity allowed our mother to pass this way and traumatize her family. After all this no one, not even the executive director called my family to even offer condolences. We had found out from our mother's nurse ( who visited her only once in the week she was on service) that the executive director is a physical therapist with no nursing background or hospice experience, the nurse did not speak very well of her and didn't seem to like her very much and revealed to us that she had been making things worse since she started the job, no wonder our mother received the care or lack of that she did. Don't allow this company to care for anyone you care about. read more

My 91 yr old mother, Eileen finally went to Heaven in early March. While I miss her badly I know she's happy back in God's and my father's ( George) loving arms. I cared for her, myself ( sister's [2] couldn't or wouldn't help) for the past 7 yrs. i sought out help in September of last year because mother said " I'm not going to anymore doctors or hospitals". I thought wonderful, I'm a nurse, what will I be leaving myself open to?? ENTER COMPASSUS ( I know strange name but u sure won't forget them) HOSPICE! My mother & I got lucky for a change, we both were at our Finacial, physical & emotional wits end. The admission RN was amazing and got my mom hooked up with a new bed, wheelchair, home oxygen along with getting us a very capable RN, named Eileen too who was ALWAYS & I mean Allllllllwayssss there if we needed a supply or medication even on a Saturday night. We got a nurse ( either Eileen RN or a LGPN ) coming to see my mom 2-3 times/week , Social worker called me all the time did I need this or that or anything. Chaplin was amazing ( getting a priest to my mom's at 6 am for last Rites the day she passed) and very kind and gentle with my mother. Volunteers coming to see and visit with her often. Eileen RN even made my mom a photo book about Ireland !!! After she left me I was the only one crying ( like I said .. crappy sisters) and Eileen and Yavonne , the CNA Exsordenaire, understood my loss much more than my own family. They truly understood. They have not abandoned me even now 2 months later. IF U EVER NEED HOSPICE, AS A REGISTERED NURSE MYSELF I IMPLORE YOU :GO WITH COMPASSUS you won't regret it They are in Fort Washington but cover all over tru-State area Their phone number is 215-557-7300. God bless read more

Terrible organization. Inept nurse - case manager never followed through and necessary oxygen was not delivered on time, causing my dying father to suffer for hours until the emergency nurse arrived. She could not even apologize. Supplies never arrived either, until moments before he passed away. To make matters worse, I received a letter from their bereavement coordinators, Ms. Butler and Ms. Welch, saying how sorry they were to hear about the loss of my MOTHER. If they bothered to look, it was my father who passed away. read more

please I used compassus for a loved one and I have nothing good to say, trouble getting medicine on time, one hose for oxygen begging to get another because they get old and dirty,but they call and ask if you need anything, doesn't mean your gonna get it. So please look around for a better place. read more

When my father entered the last stages of Alzheimers, Compassus approached my family on a Thursday promising to take great care of him. They painted a beautiful picture which included an inflatable bed, oxygen, thickened liquids provided by their staff, bed side care from staff who would be by his side daily, and medicine to keep him comfortable. My father passed away on Sunday night and all we got from Compassus was one visit from a nurse on Thursday and oxygen. The bed never arrived, we had to ask the nursing home staff to make the thickened liquids for our father which was the responsibility of Compassus, there was no Compassus provided nurses by his side, and he did not leave this earth in a comfortable way because he did not have the promised medicine. I watch my father take the last breaths and as much as Compassus kept using the word comfortable with our family it was nowhere close to that. Please use another hospice for your loved ones. *I rated this business a 1 start because I had to, it should be 0. read more

We used Compassus when my 94 year old grandmother was dying. They were incredible and I have no idea how we would have made it without them. Everyone of the nurses and counselors were exceptional. We only had Hospice for 3 weeks but they felt like family. read more