The hospice RN laughed, scrolled on his phone, and called my dad the wrong name during our meeting…read moreto discuss transitioning into hospice care for my dad. I am a 28 year old girl who just lost my father - this inevitable stage of care was hard enough for my family to face and one of the final hours we had with our dad was wasted in the presence of someone who lacked such basic, fundamental interpersonal skills let alone respect and human decency. Truly a horrible experience, and one that will unfortunately always be associated with our memories of my dad's final days. My dad's name is Steve. Not "the patient" and certainly not "Richard".

This place is amazing to put your loved one in on Hospice. Staff are very caring and make your…read moreloved ones feel like they are the only patient. Of course they are not. It's clean and they are very professional.

Our family is so deeply grateful for the care and compassion shown by Serenity during such a…read moredifficult time. Taylor, my mom's nurse, and Melissa, her social worker, were truly exceptional -- kind, attentive, and incredibly compassionate with not only my mom who was their patient, but also with my dad, always treating both of them with dignity and warmth. Their presence brought comfort not only to my mom and dad, but to our entire family. We will always be thankful for the respect, care, and peace of mind they gave us when we needed it most. I highly recommend Serenity for home hospice care.

One size fits all care. If you want to be sure your loved one passes quickly, Serenity is your…read moreplace. IMHO they over medicated and accelerated respiratory failure in my loved one. Robbed us of time. Also came in one morning to find her lying in a pool of her own urine. Inexcusable. Having said that, the staff including nurses were lovely and hard working, though they obviously need to check on patients more frequently overnight. My issues are more with the management's philosophy on hospice care and the lack of an individual treatment plan for my loved one. The goal of hospice shouldn't be to accelerate or facilitate death. Each case and treatment need to be accessed on an individual basis.

My experience with Tender Care Hospice was the absolute best for such a horrible situation. They…read morewere there when I needed them and took excellent care of my mother. I would absolutely recommend them. I will never be able to thank them enough for all they did for my mother and my entire family through this.

My father was on hospice care for about 5 months. My family and I cannot say enough about the care…read morehe received by the nurses ,health care workers, spiritual counselor and social worker. The support the team gave my mom was also very good. There was always someone on call if she needed. Thank you for making my dad's final months comfortable and for always doing the best care for him.

This place is NOT even a last resort. My mom used this company for a little under a year. This…read morecompany was so incompetent that we went through 4 different home care "doctors" (all 4 left the company because of the incompetence) and 3 different palliative doctors. The ignorance and attitude given to customers SPECIFICALLY by CHRISTINA (who is literally a nobody that answers phone calls) is unbelievable. She will raise her voice and get pretty barbaric over questions (she's a know it all that answers phone for a living). Everything done by this company goes wrong on some level, even a simple task like refilling medications for my mother was a huge ordeal (I was actually on the phone for 45mins with Christina just to refill a lasik medication). Save yourself the time and stress. PICK ANYWHERE BUT HERE!

The staff were professional and comforting. My father was treated with care and respect. The…read morefamily was allowed to spend as much time as they wanted in my father's room. The staff spent much time keeping my father comfortable. They also checked on the family to see if we needed anything. They truly made a difference in a sad time.

Jennifer is wonderful and takes a personal touch in choosing professionals to care for your loved…read moreone.

This company well fits its name. They really do put their heart (hart) into everything they do!…read more They are all so kind, respectful, professional & polite. These are the characteristics I want when a loved one is being cared for & I am So pleased. Thank you for being so wonderful!

my son worked at Lutheran Woods in Dietary, preparing trays . My son has shares horror stories with…read moreme . The kitchen is not clean, appliances barely work , the nurses are not pleasant or helpful to the residence. They are rude and mistreat the residence. It's truly sad to hear these stories . My son is no longer working there , due to unfair labor laws . My son worked 5 weeks without pay. We are currently disputing this matter . My son has told me that this place should not be recommended for human or animals.

My mom was there for skilled rehab from hip surgery. Do not send your love ones to this…read moreplace.Unfriendly under staffed. My mom got worse there then better. I got her out of there and got her home care. Don't believe the brochure! All lies to get you in there.

For over four years I have received excellent care for leukemia at FCCC but have encountered…read moreunprofessionalism when trying to navigate to other departments. On a recent first visit to the Gastroenterology Dept, I parked in the East Lot for the first time and walked up the ramp to the main building only to find two elderly men sitting behind the desk in grey uniforms that appeared to identify them as part of the Maintenance Dept. When I asked for directions to the Gastro Dept - they had NO IDEA! Next, I approached a staff member at a desk outside the entrance for Breast Cancer patients. She pointed me in the direction of the Young Pavilion. After a VERY LONG walk that took me in almost a full circle, I finally found the Gastro Dept - only to be greeted by a receptionist on the phone who refused to make eye contact of acknowledge my presence in any way. I would've be happy for just a smile - but NOTHING. After sitting for a while, I went to the rude receptionist who was still on a call that was - apparently - more important than greeting patients. I stood over her until her finally made eye contact but not with a smile. Instead, she snarled, "I'm on a call! This lack of staff training is inexcusable at a nationally recognized cancer hospital!

Ever since Temple took over, everything has changed and it's not good. The old Fox Chase staff was…read morevery professional, compassionate, and friendly. Where did they go??? The new Temple staff especially reception is loud, rude, and totally unprofessional. The wait time is also long. You take the time to arrive on time, but then wait over a hour to see your doctor!

Ascend has been in my community caring for my residents for years. The team is amazing Matt the…read morenurse, Sonya, Laverne and 9the HHA's are kind and compassionate and communicate. They even cared for a friend of mines husband and the wife was beyond grateful. Someone always responds when I call. The team has become like family to the associates and residents at the Residence at stafford.

We were truly blessed to have Ascend Hospice Lehigh Valley care for my mother in her final days…read more From the very beginning, the team showed compassion, dedication, and genuine love for not only my mother but our entire family.We were especially grateful for Nurse Ksenija, who was a true angel. She made herself available 24/7, often coming in on her days off to check on my mom and support us. She went above and beyond in every way and was there with us during my mother's final moments, even though it was her weekend off. Her presence brought us peace during the hardest time of our lives. Valerie, the social worker, was another incredible blessing. She came every day, offering emotional and spiritual support. She prayed with and talked to my mother daily, bringing her comfort and peace until she passed.My mom also looked forward to her weekly visits from the massage therapist, which gave her both physical relief and joy. The chaplain visited regularly, and my mom loved their conversations and time together. Her aide was attentive, kind, and always made sure things were done just the way my mom liked.We are forever grateful to the entire Ascend team. They not only cared for my mother with love and dignity, but they also carried us through an incredibly difficult journey with compassion and grace. Thank you for everything.