The place is the best! They offer so many options and go the extra mile with thoughtful finishing touches. The basic package includes a tin container for the ashes, an " in memory of" frame with a plaster paw impression and a certificate of creation. The frame also includes cuttings of my pets hair that is nicely tied and added to frame. I decided to deliver my baby myself. This allowed me to see all of their options and make upgrades like the wooden box and ink imprint of his nose and paw. His ashes were ready in a timely manner. When I got home I opened everything and noticed that the box slides open on the bottom. When I opened it I saw that they even put a clipping of his hair and labeled with his name. It is these small finishing touches that meant the world to me and I will always use and recommend Compassionate Pet. Compassionate Pet Cremation, Thank you for your dedication and heart that left my family with such meaningful items in this difficult time read more

Compassionate Pet Cremation - Items we received, some are upgrades - Pet Cremation Services Near Me - Henderson, Nevada

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I hesitated on a single star, but then realized that these are peoples family members!!!! In June 2021 I was running a few minutes behind on PICKING up Bailey (the deceased/ashes). I lived in summerlin and had encountered some traffic.... I called and let them know I was running a few minutes behind and the OWNER rudely told me to come back tomorrow. I had to beg for him to stay open 5 minutes after! Upon arrival a gentleman walks in the same time as me with his deceased pet. Instead of just simply giving me (the deceased) Bailey back to me ....I had to awkwardly wait over 25 minutes while every detail was explained. I like to think that someone who has owned a business for 20 years would understand the common knowledge of prioritization. Did you tell the man you were closed? Had he called.... Nope.... Yet I called and was rudely told to hurry up! I would never tell someone to hurry up and as soon as they walk through the door wait on another UNEXPECTED guest for 20 minutes. But they already had my money and they knew I wasn't going to leave so YES.... I think that was very DISTASTEFUL.....Now fast forward to April 17, 2026. I go to pick up my buddy Benson (deceased/ashes) and again it's over a 15 minute wait... but get this.... THEY CANT FIND HIM!!! By this time I'm nauseous and step outside to get some air and sit in my car for a second ..... what I see next is APPALLING!!! A man driving the '"Compassionate Pet Cremation" van open up the back hatch and takes blue bags (one would assume of the deceased) and throws them on top of a barrel/table in the back. Mind you it's 75/80 degrees out..... they charge $140 for them to come and get your loved ones and throw them in TRASH BAGS!!! I go back inside and they tell me they had him under the wrong name and they were sorry. I the ask if they do military discount and they say yes 20% yet never offered to adjust my purchase amount ;/ One times a fluke Two times is a NO GO for me May wanna take "Compassion" out of your business name! Also listed my dog as 25 years old on the certificate :/ he was 15 I'll post that when I get a picture! And don't place your shortcomings on your employees! This was done by THE OWNER and it appears that every negative review posted on here has some drawn out explanation instead of "I'm sorry" or "How can we do better" You just don't care. ADMIT IT Once again it's definitely UNCOMPASSION PET CRATION read more

We have sadly had to use their services 3 times in the past 9 months....the folks here GENUINELY seem to care!! Putting a pet down is one of the hardest things a person can do...fair pricing, wonderful people...can't say much more!! read more

The hardest part of being a pet parent is when our fur babies depart this world. My loving dog Zoey passed away on January 9, 2026 at the age of 15. To make matters worse, my partner and I were out of the country when she passed and Zoey was being cared for by family. We were able to quickly find Compassionate Pet Cremation and gave the information to our family. They were able to drop her off with no issues. We got her ashes about a week after she was dropped off. The office was quiet and welcoming albeit somber. We were assisted quickly and treated with the utmost care, compassion, and respect. Everything that we received was reviewed in detail. I'm sad that we had to use these services, but couldn't have asked for a better experience. read more

Compassionate Pet Cremation - My Zoey girl. We were provided her box and plaque with paw print and fur. - Pet Cremation Services Near Me - Henderson, Nevada

My dog passed away on 3/30/26 and we took our dog here to be properly taken care of. The staff was friendly and heartfelt and I knew my dog was in good and safe hands. Turnaround time was fairly quick, less than a week for the cremated remains and we were happy with the imprints and fur we requested. So I really appreciate all they did for Lady Mochi. read more

We have chosen to use the services of this business 3 times over the past 2 years. We would highly recommend. This is the place to go if you want to be sure that the ashes you get back truly belong to your beloved pet. The staff at Compassionate are very kind and caring. Everything is usually done within 2 weeks or so. They guarantee that the ashes are your own pets and they give you a beautiful frame with a paw impression and fur/feathers, etc. and the choice of urns is nice, some with frame attached to be able to put a photo on it. They also offer several free choices that come with the basic service. Losing a family pet is very difficult so we appreciate that when they are needed, there is a place like this that cares. read more

Took the sweetest care of our baby when we went in for a cremation. So many urn options and things to buy as memorables. The employees are so comforting and call your pet the "baby". This place is a far drive for me but 100% worth it known my beloved pet was in good care read more

One of the best places in town in this business. They were compassionate, kind, and efficient. I was very satisfied with their help for my kitty. read more

At the most devastating time these people handle your friend with the utmost of care and respect. Everything is easily set-up online and all you have to do is bring your pet to them. They're returned with mementos of their paw print and fur. It's not fair that our animals are so short-lived but this is the place to take them when the end has come. read more

"You love them - we care" couldn't be more true. Losing our sweet Indi was one of the hardest things my wife and I have ever gone through, and this place truly made a painful experience a little easier to bear. From start to finish, they treated Indi with so much love and respect as if she were their own. They took care of everything so gently and quickly. Indi passed on a Friday night, and by Tuesday morning, we had her back home. The paw print, nose print, and hair memorial plaque they made for us were absolutely beautiful we could tell it was all done with genuine care and compassion. Their kindness and attention to detail helped us feel seen, comforted, and valued through one of the toughest times in our lives. We'll never forget what they did for our little Indi and for us. Adan & Noemi Rodriguez (in loving memory of Indica "Indi" Rodriguez ) read more

Compassionate Pet Cremation - Pet Cremation Services Near Me - Henderson, Nevada

Took amazing care of my pup. Picked her up from my vet in a fair amount of time and returned her in about 1 week (and I was told it could take up to 2 weeks). As hard as it was, I appreciated the notifications of pick up and drop off. They were so patient with me when I called and could even understand me through my balling. Thank you to everyone who assisted me and got my Rosie back home to me. read more

Compassionate Pet Cremation - Pet Cremation Services Near Me - Henderson, Nevada

My dog passed away late Friday afternoon at home. I contacted this company Saturday morning about their services. My dog was around 18 years old and I was an absolute mess. I was in no shape to take my dog anywhere, I needed him picked up. This company does not have a driver available on the weekends. They told me they would not be able to pick him up until Monday. What????? Are you kidding me. I can't believe a company thinks that pets only pass away Monday-Friday and I told them that. I was very fortunate to have another company come that day to pick up my dog and they showed up in less than an hour of me calling them Allen, you need to be honest. It wasn't that you didn't have a driver when I needed assistance. You NEVER have a driver on the weekends, that's what people need to know read more

I have yours Compassionate Pet in the past. It was excellent. Last week my son's cat was killed. Instantly I thought of using Compassionate Pet Cremations. They are so nice to work with. Reasonably priced. Quite frankly, I really like how they aren't pushy at you time of sorry like some can be. I highly recommend. Very professional staff, clean building, & the cat was ready to come home in a reasonable time. Thank you! I recommend them highly. read more

Compassionate Pet Cremation - Arti's cremains - Pet Cremation Services Near Me - Henderson, Nevada

We have been taking our pets here for over 20 years. They are always very caring and respectful, and they do a very professional job. We are grateful to have found a place that we know will treat our beloved family members with the dignity that they deserve. Compassionate provides the comfort needed when dealing with your loss. read more

Compassionate Pet Cremations are angels on earth. I was devastated when my Rosie passed away and due to their reasonable prices I was able to comfortably afford to have her taken care of. Our vet took advantage of us and then instead of including the cremation services in their price, sent us to a corporate owned business that added insult to injury by sending an email AFTER we left the vet, to choose our services at prices that doubled the cost of the entire process. I searched yelp for help with finding affordable cremation and came across Compassionate Pet Cremations. From the first contact to leaving my girl at their business, every single person we came in contact with were honestly the most compassionate people I have ever had the honor to do business with. I didn't catch all their names unfortunately, but I highly recommend this business and will certainly return when it's time for my other pets. read more

Amazing group of kind people. This heartbreaking experience was taken care of by Compassionate down to the smallest detail. The urn and in memorandum frame was crafted with attentiveness and a love for their profession. read more

Compassionate Pet Cremation - Pet Cremation Services Near Me - Henderson, Nevada

Everyone here was so nice and understanding. I called at one of my darkest moments and was met with nothing, but compassion and understanding. Everything came out beautifully and I would recommend them to anyone. They treated my pet with such respect and dignity. Though I hope I won't need them fir a long long time I'm so glad to know they're there when I need them. HIGHLY RECOMMEND read more

Compassionate Pet Cremation - Here's the beautiful frame that came with my baby's ashes. - Pet Cremation Services Near Me - Henderson, Nevada

Compassionate Pet Cremation in Las Vegas was there when I needed help sharing my pup's ashes with my partner in Phoenix. They were warm, welcoming, and sensitive to my needs. They graciously waived the fee for me. It is a difficult time for anyone losing a pet, but they are there for you. read more

My sweet little hamster passed away recently. I loved that little furball. When she passed I was devastated, and I knew I wanted to have her cremated. I know some people just throw their small animals away but I could not do that, so I was glad to see that compassionate pet cremation had an option for pocket pets to be cremated. I was able to take my hammy in right away. They were very nice and understanding. It was a very reasonable flat price that came with a little tin urn and a memorial frame with a little clay impression of her paws. They even sign a card in front of you with a promise that your pet will be treated with dignity. And they got her ashes back to us earlier than expected. Losing a pet is difficult enough so I really appreciated how simple things were. I hope I don't have to return any time soon, but I do 100% recommend this place based on my experience. read more

Compassionate Pet Cremation - My little hamster before she passed away - Pet Cremation Services Near Me - Henderson, Nevada

Everything, goes well at Compassionate Pets. I have been coming here for a couple of years. Losing a pet is the worst and they really care and make the experience bearable ..Thank you !!!! read more

These people are absolutely phenomenal. As any animal lover knows, one of the most difficult times is when we have to say goodbye to someone who has given us so much unconditional love. Sadly, my wife and I had to put down our 19 year old cat as her kidneys had given out. We wanted to be able to have her cremated, but we also wanted her little body to be well taken care of throughout the entire process. When we contacted a different service first, we were told that we couldn't even make an appointment for cremation until they received her body, which seemed ludicrous to us. They were cold and didn't seem to care at all about our pet. I then searched Yelp and found Compassionate Pet Cremation. I called the same day our cat was put down, and Noami (the receptionist) was so kind and informative. She helped us set up a time for the next morning for a viewing in addition to the cremation. It was important for us to have a viewing because it helped give us closure. When we arrived at the facility the next morning, Noami greeted us and explained the process to us. Rachel, their manager, came out to us and gave us all the time we needed in the viewing room to say a final goodbye to our sweet girl. When we were ready, they wheeled her back so that Jess, their artist, could take paw and noseprints to make memorials for us. We opted to watch the entire process of the cremation, and the entire time, Rachel and Jess came in the viewing room to talk to us and let us share so many stories about our girl. When the process was finished, we were able to take our cat home in a beautiful urn the same day, which was also important to us. Every single person in this facility is kind, caring, and compassionate. They made a very difficult time easier, and we could not be more appreciative. read more

Compassionate Pet Cremation - Our sweet girl - Pet Cremation Services Near Me - Henderson, Nevada

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I highly recommend this business. When you lose a member of the family you want it taken seriously and these people did just that. they walked us through the process. we opted for the private viewing and we were assigned a young man named Matt who took care of our little guy and us from the start of the viewing until we were handed the remains. read more

Everyone here was so nice and compassionate with us. Not many people understand how hard it is to lose even the smallest of pets but this business does. You all took the greatest care of our sweet Guinea Pig Peaches we are forever grateful. Although we hope we don't have to stop by again anytime soon, at least we know where to go if needed. Thank you againthe work you guys do is so hard but the community is forever grateful. read more

Compassionate Pet Cremation - Pet Cremation Services Near Me - Henderson, Nevada

Thank you very much for taking care of our dog during hard times. Keepsakes are very beautiful, and our dog will be remembered forever in our hearts! read more

Recently had a friend who's pet passed and everyone at Compassionate Pet was wonderful in helping us through the process. They were able to provide my friend with the services they desired for their family member and to provide them with some solace and a bit of closure. read more

This September was my first time having to experience this journey of putting my first fur baby down. I knew I wanted her to stay with me forever and I found Compassionate Pet Cremation upon researching and also had a dear friend Veterinarian recommend this business as well. I am appreciative of the service this place provided and am thankful for getting my baby back and the beautiful paw print they gifted me. BUT I do feel like I need to be honest about the customer service we were provided. Our dog crossed the rainbow bridge the morning of September 1 and we brought her into the office once it opened. My husband had her wrapped in a blanket and once we opened the door the employee sitting at the desk didn't even look up at us and just told us to put the animal on the table. With out really any discussion or "compassion" he just asks if we had an urn or needed one and we can look around at their options if so. As this was my first experience with cremation I wasn't sure of what or how any of it works. We go into the room next to the main office to look at the Urns they had for options and there is a couch in there, I'm sure for grieving pet owners. There was an employee laying on the couch just playing on her phone. Didn't get up, didn't say anything to us, just laid there. At first I tried to give her the benefit of doubt that she was a grieving owner as well but realized she was not. Yes it's just a simple thing but I felt it was super disrespectful. We walked back to the main office and I asked if we didn't pick one out what we would receive our loved one back in and they did provide a complimentary urn which was kind. But with no communication the employee just asks who's name and contact info we wanted to put on.. we pay for it and he goes " ok well you can take your time and say your goodbyes" Never explained to us or even talked to us about what was going to happen next and how it works until I asked. A couple days later I returned a phone call and they asked me if there was a voicemail, I said no and The lady goes okay let me put you on hold...about 5 mins later a different woman gets on the phone with me and then proceeds to tell me that they LOST my dog. They couldn't find her. Said maybe she's still in processing? But they didn't know and would call me back. I insisted on staying on hold until they found her. About 10 mins later she gets back on and tells me they found her and she was ready. I know this was a long story but my interaction with this company was not a pleasing "compassionate " interaction. I understand they are used to death and do this every day and I really give them credit and respect for it. But for grieving parents who are not used to this, it's an incredibly hard emotional situation. I didn't need them to hold my hand and tell me they're sorry for me, I just wanted compassion and respect because I was trusting them with my loved one and I feel like I got the total opposite of that. read more

Compassionate Pet Cremation - Pet Cremation Services Near Me - Henderson, Nevada

My little Pom Sasha took her last step outside at late night. They were super professional and had Sasha remains for me with nice arrangement of hair and prints. read more

Our 14+ year old beagle just passed and there name kept coming up from searching and friends. They did the most wonderful job! My wife can not stop talking about how great they are and there attention to detail was excellent. Thank you so much for the care and help in our time of grieving. I would not hesitate to use them again. True professionals. read more

I have been going to this place for many many years....they have took care of 7pets that passed away with care, dignity and respect. This place is highly recommended.... read more

I've had my 7 yr old cat die from cancer and 2 kittens die from Panelukepenia since July. My heart is so broken from this..but my friends took care of it with the help of Compassionate Pet Cremation. The urns and plaques are so beautiful. Thank you Allen and your amazing staff gor doing such a great job taking care of my three fur beasties. read more

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Very friendly and heart felt people. They know pets are family and they treated my dog like she was my family! I couldn't do what they do!! Thanks again! read more

Compassionate Pet Cremation - My baby precious. . And the good work they do! - Pet Cremation Services Near Me - Henderson, Nevada

The staff at CPC are extremely kind, caring, and they live up to their name. I have cremated two cats there (one that passed of kidney failure and a hospice foster who passed of cancer) and they are always willing to listen and console at a tough time. They also don't bother you for a fast pickup, because they know not everyone is ready for that. They also have a comfortable waiting room if needed, and a variety of urns and keepsakes at a fair price. read more

I'd like to thank Allen and his staff. They truly are compassionate. One of my furrbabies passed away Friday night. I was so distraught and devastated but from the moment I called them, to the moment I walked into their place, they were so very nice and sympathetic. I truly from the bottom of my heart appreciate you all. You made this very smooth for me. I got a call the next day to let me know that my baby was ready to come home. Thank you thank you thank you! read more

Compassionate Pet Cremation - Pet Cremation Services Near Me - Henderson, Nevada

Our bunny passed away after being with us for almost 9 years. It was a sad, but expected moment, as with all pets. The time came, and we found Compassionate Pet Cremation, and they had great reviews. It was very easy to find, and have parking right outside. Very attentive and compassionate staff here, who greeted is immediately. Everything was easy, and for the most part, quite affordable. We just chose a nicer, more costly urn for our fur baby. read more

Great and helpful staff that made sure our Gage had a respectful cremation and was able to go home with him in a timely manner. Hopefully we can depend on their service again WAY down the line. BEWARE OF VET CREMATION SERVICES! You always have the option to take your pets body to somewhere who cares!! This is the only place you can be present for the cremation! read more

Compassionate Pet Cremation - Paw print and fur - Pet Cremation Services Near Me - Henderson, Nevada

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This company provided exceptional service during a very tough time. My beloved dog Sugar declined quickly from Stage 4 kidney disease and I was forced to make the hard decision that every fur parent dreads. With a broken heart, I called Compassionate Pet Cremation for help with the loss of my baby. From beginning to end, they provided a seamless and caring experience to help me say a proper goodbye to my girl. As soon as we walked in, we were greeted with genuine sympathy and kind words. They had a tiny gurney & blanket for me to lay her down while making the arrangements. I could tell it was family run & they totally made me feel like a family member. They had so many wonderful details we could add to really customize the urn and paw print. The prices were more than reasonable and totally affordable. They had a beautiful waiting room with a comfy couch, a bubbling waterfall & boxes of tissues. There were several glass cases displaying the beautiful urns they sold as well as some sale items. I brought my own urn but I think I'll be going back to get her a pretty heart shaped one. They told me at least two weeks before I could pick her up but it was shorter than that, only about 9 days. I highly recommend this place. It has helped to to cope with the loss easier, knowing how well she was treated after death. They also cater to all animals, not just cats and dogs. read more

Compassionate Pet Cremation - My fur baby Sugar, never forgotten. - Pet Cremation Services Near Me - Henderson, Nevada

They were very kind when I brought my Momo into their facility. She was ready to come home within a few weeks. They presented me with a few Momentos and I really appreciate it. Thank you for doing a great service and for being so kind and considerate of my very special pet and for me. read more

Firstly, Thanks to Owner Allen, Associate Bret, and a Shout Out to Mason who was working behind the Scenes the day We came to Compassionate Cremation with Our Precious Dog, Who was Resting Peacefully after 16 Glorious Years of Life, Love, Happiness and Service. The entire Compassionate Team worked together to meet and exceed My Wife and My Needs ! We chose the premium and private Express Service Package because we felt it was the Right fit for us. It still has a reasonable price of $300.00 and comes with a basic and simple Ceder Box for ones pets ashes that come sealed in a bag too. If you want a nicer Holder for your pets Ashes, they sell around 100 or more different options. Urns, Necklaces, etc, etc, etc ! We chose a small and Beautiful Urn for an additional $68+ Tax. They have a selection of ash holder options to fit every price range The Premium and Private Express Service Package Includes the following features ' Your Pet is the Only Pet Cremated by itself in the Oven. It is not mixed with any other pets. They have a viewing window outside the Cremation Room for you to watch them place your animal in the oven and 3 hours later take it out also. (If you are comfortable with that viewing experience) They keep you posted each step of the way throughout the entire process. They have a semi-private waiting room with 2 Large and comfortable sofas and a coffee table, along with a Video Monitor Aimed directly at the cremation oven . This can offer one a peace of mind that their pets remains are the only ones that went in the oven and came out too ! They also have a pulpit in there , if you want to have a service for the pet. Maybe with Clergy and /or family too ! They allowed us to celebrate our pets life in there while we were waiting the 3+ hours, but the pluses below outweighed the wait.: You get to take your Pets Bones and/or Ashes home the Same day. This offers a more immediate closure Included It Unifies the family unit by gathering in one place to celebrate your pets life and memory. Before they Cremate your pet, they take 2 locks of hair and a Paw Print cast in a plaster like synthetic substance . (If you choose). Included They mount the hair and the paw print on a placard and Label yor Pets Name on it too. Included ,see photo below. They also include a Certificate with the date of Cremation, Pets Name , and Owners Endorsement. It really looks Nice and Office. You can Frame it and Place it in your pets Memorial Area at home. They also include a laminated postcard with a heartfelt story, with a lot of gentle words. It's called the Rainbow Bridge ! Lastly they include the Basic Cedar Box for your pets remains , unless you choose to pay more for one of the other holder options, like the nice and Beautiful Urn we chose . See Photo below. Note:. If you are on a Budget and do not require a Premium ,Private and Express Option, then you might want to Opt for the Basic Service Package below: Cost Only $100 , including Basic Ceder Box for the Pets Ashes . I believe the placard , certificate, and Rainbow Bridge Post Card are also included in the less expensive package. Please Verify this with the Owner and his Associates ! Also your pet could be placed in the Creamater with other pets . Not singley or private. The Cremation is done whenever they can schedule it to be done at their convenience. You can not see it, and unable to wait for it the same day. You drop your pet off, and pick up the Ashes in about a week. It is less personalized, but it is cost and time efficient for those with simpler needs ! Anyways, I want to thank Allen and Crew for an Awesome Professional and Gentle Service Experience. I totally recommend this place to anyone whose has a Pet Loss and Needs their Pet Cremated too ! You can decide which Package Suits your needs either the Basic or the Premium, and if you want add any options to it also ! It's you Pet, your Money, your Needs. So definately go to this place and do it your way ! You won't regret it ! Jeffrey read more

Compassionate Pet Cremation - Pet Cremation Services Near Me - Henderson, Nevada

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I am very grateful that I found this place I can seen in the yelp pictures all the Thank You cards on the boards and if a business is over flowing with so much Thank You cards then I know that I found the right place not to mention the positive yelp reviews. The owner was kind and compassionate and did take care of us right away as soon as he was done with those before us. The waiting room has a nice soothing water fountain and for me it was more personal as I held our pet of 12 years in my arms next to the peaceful sounds of the water fountain. The owner explained everything in detail so that you are assured that you are receiving "YOUR" pet ashes back also your pet is not out sourced meaning that all is taken care within the establishment. I noticed at the end of taking care of the those final details of information he signed a letter in front of me verbally stating " This is my commitment to you" and put it in the envelope with all the information. I can see from beginning to end up most professionalism, kindness and care for our family sweet long companion pet. Thank You Allen you made this last step for us peaceful and now our pet baby is with us home forever. read more

Compassionate Pet Cremation - Pet Cremation Services Near Me - Henderson, Nevada

I lost my dog on June 16th, just days after I lost my mother! I used them for the first time because my vet recommended them. I had reached out to them personally to ask pricing & to find out the time/process. When I left my vet on 6/16/23, I was asked to fill out a card for info that is sent with your dog. It had a spot to write all your card info down & I asked the lady at the vet that I wasn't comfortable as I have had CC fraud issues before. She said no problem just write for them to call you. Left heartbroken leaving my baby's body there. The following week "I" called since no one had reached out, they hadn't even picked up his body. The girl said we will call you, we only have one driver. & he's been busy. I asked how long for the whole process she says "approx 2 wks ,when your dog ashes are returned to the vet you will be notified". So that wk went by, the 2nd week comes, NO CALL so I call them & spoke to what sounds like a younger guy. He says oh yeah, we have him. So, I said OK, do you want my CC info? he says ok. I also asked a price of an urn, but it was too expensive, I said I will just stick to the basic plan please. no extra urn. He said no problem. I asked how long for the process he said it takes about 2 wks. I said OK thank you. 3rd wk comes. I haven't heard from anyone, so I call, and a girl answers, says oh everything is almost done; we just have to pack it up and delivery it to the vet. I said OK great thank you. This I believe was a Thursday. The next week comes. I have received NO CALL. I called my vet, they were really busy, & I was left on hold, so I hung up & called CPC again. A girl answers, she put me on hold, comes back & says, his ashes are still here, you haven't paid. I said I gave my CC info weeks ago. She says well the owner was supposed to call you. I said what is going on, it's been weeks, an older woman comes to the phone (not old, just older woman)& this lady, says you didn't pay. I said I gave my info to a young man already weeks ago. she then states "I will have to have our accountant look into this. All we have charged you is for the Urn". I said "I didn't ask for an Urn ... I just wanted the basic package". she says, "well you were charged $20 for the urn and still need to pay for services." And mind you she has an attitude this whole time! I was really upset and asked her if they even had my dog because every week I call I have gotten a different story, and this is ridiculous; she then with an attitude says" well this is why we have the customers fill out their info on the card, so we don't have to deal with these kinds of situations" I said "situations"... I said "I didn't feel comfortable writing my CC for everyone to read. why wasn't I called... I keep calling"... I had to get off the phone because I stared crying. I was so upset at how disgusting she was and this whole experience. Mind you My MOM HAS JUST DIED AND MY DOG. I have been dealing with estate and funeral arrangements. I couldn't go there that week and didn't call back. and THEY STILL NEVER CALLED ME. I researched my CC and they hadn't charged me. they had lost my CC info apparently... a young guy was there, sounded like the one on the phone weeks ago. I explained everything and how upset I was. He then says ok, I will just charge you service fee and not the PICKUP fee as compensation for all you've been through. I said "A pick up fee, you were going to charge me to drive and pick up my own dead dogs ashes," this is ridiculous. I said NO ONE should be charged to pick up their pets' ashes. I said let me pay and leave, I was so upset and disgusted with this place. The customer service is horrible, the people are rude and incompetent; I don't recommend this place at all. This was such a bad experience and that women needs a lesson in customer service and empathy. I feel bad for the owner who has built a business & his family/employee who work there make him loose money/business & treat the business and customers like crap. If the owner wish to reach out. I am available. Got my dog 7/15 a month later. read more