I had to move my mom from one assisted living facility to another in a day…read more Derrick did an amazing job handling my mother's belongings. She had antique furniture that had to be securely packed. Everything was packed with care and consideration and transported without any issues. Unpacking was a breeze. Thank you

WARNING - TERRIBLE EXPERIENCE WITH THIS MOVING COMPANY…read more On behalf of Karen Vega: We are sharing our experience to help others avoid what we went through. Our move was confirmed for Saturday at 2:00 p.m. We packed our entire home, organized our schedule, and prepared everything according to the commitment made by this company. When the scheduled time arrived, we called to confirm their arrival and were shocked to learn that our reservation was not even in their system. After spending a significant amount of time trying to resolve the issue, they apologized and rescheduled the move for Sunday at 8:30 a.m. Because we live in a townhouse community where moving is not allowed on Sundays, we had to go through the trouble of obtaining a special exception just to accommodate their mistake. Unfortunately, the situation became even worse. Sunday came, and once again they failed to show up. No movers, no solution, and no accountability. As a result, we were left with our entire home packed in boxes, unable to move, dealing with stressed and confused dogs, rearranging work commitments, and facing unnecessary emotional and logistical stress. This was not a minor inconvenience--it completely disrupted our lives for an entire weekend. What concerns us most is not just the mistake, but the complete lack of reliability. A moving company is hired because people trust them with one of the most important and stressful transitions in their lives. Failing once is bad enough. Failing twice in a row after promising to fix the situation is unacceptable. We strongly advise anyone considering this company to think carefully before booking. Verify everything repeatedly and have a backup plan, because our experience demonstrated that a confirmed reservation may not mean much. This was one of the most frustrating customer service experiences we have ever had, and we would not want another family to go through the same situation.

Great service and they move fast!! Affordable I recommend this company!!! Thank you again for…read moreeverything!!!!!

I hired 3 days before the moving day; went to get the Uhaul and texted them: "I've got the truck,…read moresee you at 6 or earlier" and they respond: well...we are behind...we won't make it. Awfull customer service! They didn't even had the courtesy to call me in advance to let me know they were not coming!!! I had to move my entire house by myself with 3 teenagers. DO NOT HIRE THEM.

We have rented several storage units at General Storage in McDonough over the years and have been…read morepleased by them. The service has been responsive and the buildings have been clean. We have had no unresolved problems.

My wife and I needed a storage unit closer to our new home in McDonough for a couple of months…read more After looking for units, we decided to use General Storage. Although the people were nice, the facility was not. We had movers to wrap our things and store them at General Storage. This was early March. We returned to retrieve our things by the end of April. When we arrived at the storage unit, we were met with a HUGE, DEAD RAT. This rodent also dropped feces all over our belongings. There was no food or anything edible in our unit. This was a Saturday morning around 7:00am, so the place wasn't open yet. I didn't get a chance to get back to the storage unit to talk to a manager face to face due to moving that day, but I called the following Monday morning to complain about what I'd found. They told me there was nothing they could do about it. I just want people to be aware of what my experience was here, and hope that no one else has to go through what I went through at ANY storage unit.

I would have given a 5, BUT…read more... Lets start with the positive. Communication was great, and easy to schedule pick up & drop off. They also showed up on time. They are much cheaper than PODS, and have better reviews than PODS. (I recommend negotiating the price if possible) My only bad is when booking we explained how much space we would need to move our 2 bedroom apartment, and the rep encouraged us to get two Relo Cubes stating it would be best. -They offer individual relo cubes, or 7+ feet of space in a shared freight trailer. (Only 1 Upack customer per trailer, and the rest left over is for commercial moving) I chose the relo cube because I was under the impression that the shared trailer was with another household. (They didn't clarify how it was shared) Im most certain the reps have no clue how small the relo cubes are because when we showed up on moving day and saw the relo cubes we were pissed. The rep I got that day kept assuring me everything would fit in the cube and I promise you theres no way in hell all our things would have fit. They switched us to the trailer, and we saved $600 switching to the trailer. We also found out how the shared trailer worked which was reassuring then. If you use them, and have many things move i recommend a trailer over relo cube. Relo Cubes are much smaller than disclosed.

I would not recommend this company at all. I have used shipping companies before but this has been…read morethe worst experience ever. I was quoted a shipping time and my shipment was delayed nearly 2 weeks. The customer service individuals were all very dismissive, unprofessional and unwilling to help. One guy told me "I don't know anything just call back tomorrow and speak to someone else." Not to mention it sounded as if he was half sleep and laying in bed. Do yourself a favor and choose another shipping company. This company is not worth your money.

Highly unprofessional, ghetto, and stole from us when they moved our belongings on October 19, 2025…read moreat Collier Ridge Apartments, appointment/estimated arrival time: 3:20 pm. When we called this company to report our missing jewelry (gold emerald ring and gold necklace, etc) we were given the run-around. We were not taken seriously and they did not open an investigation into the stolen jewelry. No report made even though my husband called in. We will be reporting this company to the Better Business Bureau, the Atlanta Police Department, and will keep leaving this review everywhere online until our items are returned promptly. Worst moving experience ever. They lie and steal. Get a different moving company - future clients, please beware!!

Completely unacceptable service. 7-8 Hours of work and they could barely get one storage unit…read moreempty. We booked them thinking that in the allotted time they would move out both storage and some from the house we're living in. They failed to move any of the boxes in the house, only the storage unit was cleared. Sad. We got charged upwards of 1 Thousand dollars for what.. Never booking with these people again.

This is an awful company to use. DO NOT trust them with your property it will be damaged and you…read morewill be missing items they will not return your calls or give you their insurance information to file a claim. Half of my household goods are missing no one will call me or discuss reparations for my items. Please do not trust them and go through what I have there are more reputable companies you can use.

- [ ] Let me start by saying I gave this company 2 times to make it right and each time it was a…read moreterrible idea. They fool you with the original customer service. They seem to be very professional with follow-ups via email and invoices. But that's it!! My move was scheduled the 18th January I was given a time window of 9-11 and was on a strict time line. THEY NEVER SHOWED UP! 1st I was told they were having issues with the truck @ 10am spoke to the "owner" he is RUDE! Told me it's not his fault and equipment issues are normal and took no accountability for anything. 10:30 he told me they got another truck and was on the way 11am the drivers called said they were on the way 11:20 still no show and I had to reschedule for the next day!! Next day come and these older disrespectful gentlemen showed up with attitudes. Talking bad about the owner and how he doesn't have equipment for them and they had to bring they own supplies and etc. They used profanity and were arguing with each other and overall took forever! Finally got the move done The move it self was ok the owner showed up apologized and assured me this was out of the norm and offered me $100 off my next move. Glad it was over I paid my bill and continue my day. As the last step was to move my bed and TVs into storage I figured I'd give them another try and use my $100 discount!!! BIG MISTAKE TOTALLY MY FAULT. The guys showed up and while friendly than the others they had no moving experience. When I reviewed the contract my discount wasn't applied! Called the owner he cursed me out, called me all types of names and came up with ever excuse not to honor the discount he provided. Explaining his financial situation and telling me he has kids to feed. But you offered me a discount so nothing I'm asking for is outlandish. He refuse to allow the movers to unload my things until I paid full price. After not waiting to go through the hassle I paid the full price. He showed up at the until very threatening and mean and intimidating! After it all he text me rude disrespectful remarks. See attached!! BAD COMPANY BAD BUSINESS. DO NOT USE THIS COMPANY!! HE IS RUDE, TREATS HIS EMPLOYEES TERRIBLE AND IS DISHONEST!!!

From a one bedroom in Roswell to another in Alpharetta, this company did a fabulous job. Their…read morecustomer service (Charlene) and scheduling is on top of it, good follow up calls to keep you in the loop, Eli. Did what they said, on time, efficiently. Mauricio and team worked together very well. Leslie came back to help unpack and her work was outstanding!! One small breakage taken care of by them totally. I'm very happily moved!!

Exceptional customer service experience from Sunrise Moving and Storage! Charlene was very…read moreknowledgeable and helped my parents to navigate a downsize from a house to a senior community. Charles led the team of movers which included TJ and Manuel and they were incredible. They are very professional and efficient. I highly recommend Sunrise Moving & Storage!