I've had a very disappointing experience with Compass Auctions. I sent payment exactly as their terms required, including providing tracking for my check, yet they still marked me as a non-payment. I even reached out by text and initially got a response, but when I asked for clarification, I was completely ignored. I still wanted my items. I'm also an hour behind their time zone, so communication delays are a bit of an issue especially for working people. What's even more frustrating is that I've been a customer before -- I spent over $4,500 in their last auction -- yet they treated me like I'm not good enough. Their items are really not as stated. The firearms were in much worse condition than stated. To make matters worse, their packaging for firearms is careless; they just toss guns into boxes with minimal protection. They also charge an astronomical price in shipping yet blame it on UPS. Instead of resolving the issue professionally, Compass Auctions blocked me on HiBid and even spread misinformation that caused problems with other auctions. HiBid unfortunately does not protect buyers and one bad mark can ruin a persons bidding score. Their lack of professionalism and honesty has completely ruined my trust. I do not recommend doing business with them. These are crooked people! read more

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I recently had a disappointing experience with Compass Auctions located at 3114 Freeman Street, Chattanooga, TN, that I feel compelled to share. I participated in an auction for a 2014 Nissan Murano, and the lack of transparency and professionalism displayed by the auction house has left me frustrated and dissatisfied. Firstly, the auction failed to disclose critical information regarding the vehicle's condition. Despite their promotional video showing the vehicle being driven, it was noted that the transmission was "slipping." This significant issue was mentioned not emphasized in the listing, leading me to believe that the vehicle was in better condition than it actually was based on their video of the vehicle being operated. After successfully loading the vehicle onto the car hauler without any issues, I assumed everything was fine. However, upon unloading at home, the vehicle could not make it up my driveway. After consulting a reliable transmission shop, I learned that the transmission was not repairable due to the unavailability of parts, and the cost to replace it exceeded a staggering $7,550.00. When I reached out to Compass Auctions to address these concerns, I was met with a dismissive attitude. They insisted that the listing's mention of the slipping transmission was sufficient and refused to take responsibility for the missing key, which would cost an additional $285.00 to replace and NOT mentioned in their listing. This lack of accountability and customer service is unacceptable. They couldn't sign responses to emails until I pressed them for the title. In summary, my experience with Compass Auctions has been nothing short of frustrating. Their failure to provide essential information about the vehicle and their unprofessional response to my inquiries make it clear that this is an auction house to avoid at all costs. If you're considering participating in their auctions, I highly recommend proceeding with caution and fully researching the items before bidding. This was not my first rodeo but one that taught never rely on that the staff may tell you. read more

Compass Auctions & Real Estate - I thought I could, I thought I could make it up the hill, but I couldn't make it up the hill. So here I sit until I can find a doctor.. - Real Estate Services Near Me - Chattanooga, Tennessee

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Approved to bid thru HiBid, Compass sent me to the live auction site to bid, I bid and am high bidder, says "pending", I win the auction and it says "bid not accepted". I call they say we see it but you were not the winner, I ask how when I bid almost twice the winning bid, they say managers are in a meeting one will call you when they get out, no call, next day I call and they say the owner will call you, again no call, no car. I passed up on several other auction cars waiting on this so lost across the board. If this is how they treat customers I'm done with them and judging by the reviews here I am not the only one read more

Worst ever , I won two guns $ 75 and $120 195 5 to 6 lbs total bill 320.00 which includes 90 shipping. Thieves. One box two day mail .... won on 12 3 paid 5th, didn't get shipped til 17th after I called looking for it. read more

The auction staff were very friendly and the online buying process through the auction was easy, however the description of the vehicle I purchased was not accurate. The Chevy suburban I purchased was listed without any mechanical defects noted, however the car broke down on me when driving home for loosing oil pressure and leaving me stranded on the highway, now the dashboard is lit up like a Christmas tree with warning lights. Encourage you to inspect vehicles in person and not make the same mistake I made when relying on the online description. read more

Stay away from this company, dealing with this woman called AJ was a nightmare, she did not want to give me her name or transfer me to a manager she was very rude and unprofessional. Her EGO made her cancel my purchase after I wasted a lot of time and energy on this purchase. Extremely nasty people well worth staying away from read more

Used their Tennessee HiBid portal..Auction is typical of any internet only auctions,no complaints.I had issues with their emailed invoice messages though. Had problems just figuring out where to click to approve my winning bids invoices. and ad a difficult figuring out pick up imes, location, etc. After a couple emailed back and forths, then just said oh what the heck, called them.Thursda after their New Years auction.Gt the walkthrough from employee. Items of course were what I bid on. If you know how to do internet only auctins, no issues or problems.Safe and honest read more

Benefit Auctions, Real Estate Auctions, Online Auctions, Asset Management Liquidation & Disposal Auctions, Farm & Construction Equipment Auctions, NASMM senior move management, Senior Downsizing, member of National Auctioneers Association, Tennessee Auctioneers Association, Strategic planning and Development for Non-Profit and Charitable Organizations Team Compass has the Experience & Expertise to deliver the most professional service in the Auction, & Real Estate Industry. Specialties Team Compass assists organizations and individuals in achieving their goals, with new approaches, established methods, and creative ideas through the proven techniques of the Auction Methods of Marketing programs. Great Customer Service read more

These guys are not professional at all!! set up an appointment to look at a piece of property that they had listed with one of their salesmen. First thing off he does show up for the appointment and I have to all him to remind him and he gives me some BS about sending another agent out to meet me but he went to another location?? Please just say you forgot. He did hoop in his car an come over and let me look at the property. Then I asked him about the property which he said had been on the market for quit a while and that they had an offer with contingencies but were not very interested in the offer. I asked if I made an offer with only obtaining financing would they be interest. He said they would be very motivated! I made an offer through him with no other broker involved which meant more money to him and them yet after I made the offer with an expiration date I never heard back from the guy that forgot about our appointment! I should have known from the first impression!!! I called his cell and then his office to finally get a hold of him the day after the contact date had expired. He said the owners of the property had not responded to the offer but wanted another week to make a decision. I gave them five days and increased my offer. Once again no response, no phone call, no your offer has been declined?? After chasing this guy again he said he had not had a chance to get with the owners of the property and that I was not obligated to the contract.. I explained that the reason I had made an offer was because I was interested in purchasing the property and I the not being obligated was not the issue!! The service was pitiful and when I did some research I found out that the broker this salesman worked for actually owned the property!! He works with these people daily but does not have the ability to get a simple contract offer answered!!! Crazy frustrating and a waste of time... read more