If I could give a negative review, I would. I have been to this vet multiple times for check ups, vaccines, etc. i never had a bad experience, until my most recent visits. I brought my dog in for a check up and annual vaccines, and she was required to come back two weeks later for a booster. I brought her in, no issues. A few days after her booster shot, she developed a UTI. She has a history of these so we knew based off previous diagnosed symptoms. We called the vet, and they told us there was no openings that day but drop off a urine sample, we will get the ball rolling, and we can probably fit her in the next day. We will send out the urine, get the results, and squeeze her in. I drop off a urine sample, and pay for the lab test to be done on Thursday. We don't hear anything from the vet, so we call Saturday asking about the testing explaining no one ever called us to fit her in or even explain the results of the urine test. They tell us the vet needs the dog to come into the office in order to get medication for the UTI, but they also explain they have no openings, and try referring us to another office who didn't even have a vet on staff during the weekends. She just had a check up two weeks prior so her NEEDING to be seen in order to get a simple UTI medication seemed to be a purely money driven decision. This was also Memorial Day weekend so they ended up telling us an office manager will call us the following Tuesday. no one called! Then I call and they tell me she's not in the office until Thursday. I wait around, no one calls. I call Friday morning and they explain to me that once again the office manager is in another office and no one can help me besides her. She will be on that following Tuesday. Now this is two weeks AFTER I dropped off the urine sample???? Absolutely ridiculous. So I ask for my money back since they refuse to help me or my animal. They tell me the office manager can only issue a refund. I have to wait until she calls me Tuesday. Take a wild guess! She never called....... So I drive to the office right after work to speak with her in person and ask for a refund. The front desk informs me she in no longer in the office for the day and no one else can issue me a refund. I informed the office I would dispute the charges and I left. The maltreatment of my dog is absolutely unacceptable. They should've never told us they were trying to get our dog in. They should've never taken a urine sample if they couldn't even follow through with even a phone call about it. Knowing it was a holiday weekend and they had absolutely no availability, they should've told us we needed to see another vet or an emergency hospital for medication. My dog went untreated until I was able to afford to bring her somewhere else because this office refused to even give me my money back. Not a single person even asked me if my dog was okay after multiple phone calls over two weeks and there was zero effort into having her seen in the office over that time period as well. They do not care about your animals and this office is driven by money. I'll never go again read more