I too have been a patient of Dr Erbstoesser for nearly 20 years, and so has my family, my father,…read moremy husband, his mother. We trust Dr Erbstoesser and his staff completely, and we know that we will always get the care we need - before we need it. The current staff is incredible in every regard. In the past there have been some people who needed coaching... as they say about employees who are not top notch. But today every person and all the systems are perfection. 5 stars are not enough.

I just saw the few "negative reviews" here and thought I would "weigh in" with my thoughts . I have…read morebeen a patient of Dr Erbstoesser / North Mountain Family Medicine for around 15 years now (my former business partner referred me ) . One of the reviews is complaining about the "$ 1500 annual fee " of which all patients are advised of this in advance . This practice is a "Concierge" structure whereas they limit the number of patients they serve and in return for this annual fee the patient receives "priority care" in terms of expedited office appointments ., Once there for an appointment , patients do not wait for an hour to see the doctor but rather get in right away - this is part of what you are paying for with the annual fee - and that fee includes a yearly physical check up . This practice is very "Hands On " regarding their level of attention , both the Doctor himself and the Office Staff (The office manager "Debbie" does an awesome job ) . They provide a very functional website that allows the patient to communicate through the portal of which I have used numerous times and never have I waited more than one business day for a reply . I highly recommend this practice as they have treated me and my wife very well !

Dr Drachler takes over 15 minutes to write a final paragraph on the patient before us waited over…read moretwo hours before calling it quits don't waste your or money here it would have been faster to drive to Mexico for results if it was possible to give them negative stars i would

I would disagree w/ the other review I saw here. I've been going to Dr Drachler for a few years. I…read morewould say he is quite competent and professional. Furthermore he has many years of experience which I believe gives him an edge. The biggest problem with Honor is more a matter of attempting to fit in as many patients a day as possible. This problem is not unique to HonorHealth. I've been to them all. Of the major medical corps out there, i. e. Dignity, Banner, Abrazo, Mayo, etc. I would say Honor and Mayo are best.

To start with, the doctor (Chaung) is fantastic. This review should not be confused with being a…read morereview of the doctor. This review is of "HonorHealth Medical Group - North Phoenix - Primary Care". I would have liked to have given a "1" star review, but am giving them a "2" as credit for at least having the awareness and ability to recruit a good doctor. First, I was in the waiting room and called by name by the Medical Assistant "Lisa" for my annual wellness exam (annual physical) today (April 2, 2025). When I got up and walked to her she said to "have a seat - I'll be back - this is a woman". I told her I am not a woman. She said nothing, she turned around, closed the door and left me. She came back out and called my name again, this time saying there was a mistake. She said her information says I am in for a pap smear. I informed her the information cannot be incorrect if they use computers there as this must be her or another human's mistake. I explained how a computer works . . . tall/short, on/off, black/white, up/down, go/stop . . . there is only the information a human loads into a computer that makes a mistake, not a computer. Hearing of medical practices that amputate the wrong limbs of customers, I asked to "see" what is in their system to help correct it. Lisa would not show me, rather pivoting saying she is "sorry" she "confused me with a different patient". When we sat in the exam room, she asked me to confirm I am "still with CVS pharmacy". I explained I have never been with CVS pharmacy. Lisa apologized again, saying she "made a mistake" then stating my correct pharmacy name which I confirmed that second time. While she escorted me out of the examination room to the checkout counter she said she does not make mistakes, "It is just one of those (I guess she meant busy) days". All I could think about is I am glad I was not under anesthesia in for a limb amputation, therefore unable to catch their mistakes. Upon checking out, I scheduled my annual wellness exam (annual physical exam) for next year with the agent sitting at the counter. I advised the agent I just moved here from out-of-state and normally have my annual exam each January, so please schedule me for January of 2026. The agent said "all" insurance companies work off a twelve (12) month year, so I must accept my free annual wellness exam appointment date in the future "one (1) year, plus one (1) day" from today. Consequently, with the information this "HonorHealth Medical Group - North Phoenix - Primary Care" employee provided me, I accepted April 3, 2026, as the date of my next annual wellness examination appointment and left. Later that day I called my insurance company which I have been with for years and who laughed advising me I get an annual wellness exam each "benefit year", not each "twelve (12) month, plus one (1) day" period. So I called "HonorHealth Medical Group - North Phoenix - Primary Care" appointment line and had the exam date changed from April 3, 2026, to January 2, 2026. Employees at this facility are careless, not mindful and either do not provide by choice or are poorly trained in providing a positive customer experience. If Dr. Chaung ever decides to find a better organization to work for and she continues to accept my insurance carrier, I will follow her (leave "HonorHealth Medical Group - North Phoenix - Primary Care").

Been with them for years always took care of my health…read more Everyone in office our friendly never Had to wait long.

I was assigned to Dr. Feldman and saw p.a Cassey Cressman. She is AMAZING! She actually listens!…read moreShe's thorough, caring, knowledgeable and I even recommended her to my own mother! You are blessed to be able to see this wonderful woman in a day where most drs only care about getting you in and out.

I recently had a visit with Nurse Practitioner, Randal Stone. I was extremely disappointed. Did not…read moreseem knowledgeable and seemed uncomfortable talking with me. This appointment was a waste of time/money. Left appointment concerned that nothing was accomplished.

Due to the COVID-19 they are very on top of this. They require mask and they take your temperature…read morethey a lot of questions in regards to same. I'm very happy with the changes that has happened here. They ask a lot and verify a lot of stuff. The person checking you in is very friendly. I nurse I hard was very friendly and kind and understanding. The doctor is always nice and friendly. Overall I like the changes that they have made in the last two years.

Booked me for an appointment BEFORE THEY WERE EVEN OPEN. Nobody showed up…read more Poor quality communication.

If you make an appointment here, expecting to see the "Best of Phoenix doctor", just forget about…read moreit! You'll be shoveled off to a "physician's assistant'. You will not get to see the "real doctor". Wouldn't you expect the MD of the office to personally do your first exam and then pass you off to a PA?? I did! Silly me! The only time I saw the MD was when I pulled up in the parking lot and saw him walking in the parking lot. Best of Phoenix MD???? No. Front office was great, nothing done about my insomnia. "Take some melatonin". Good luck!!!

I was referred by AZ Gynecological Consultants for a tubal ligation with Dr. Heather Zechman. Every…read moresingle person I came into contact with had such positive, welcoming, and supportive attitude. Everyone was so courteous-from the front desk, every single one of the nurses, anesthesiologist and Dr. Zechman's resident intern. They answered my questions and really considered my concerns. My surgical sites were very nicely sutured and I can tell there will be very minimal scarring. Great atmosphere in there. So rare to find. I could tell they truly cared.

I really don't want to speak to anyone else I spoke to the supervisor on staff she told me I could…read morego home. That's the loving care I got from your outpatient surgery center. I wouldn't recommend it. Your the worst.

This is the worst medical office staff I've been to in my life, to the point that it is dangerous…read more I've given them so many chances, to my detriment, that I am done. I've had incorrect prescriptions sent in but the worst is the lack of concern for any type of inquiries to the doctor or staff. They just hope you hang up and go away. After listening to their greeting message tell you at least three times to USE YOUR PATIENT PORTAL, they completely ignore that portal. Example: after an office visit where the doctor left incomplete office notes omitting medication instructions, multiple portal questions regarding that have been ignored, along with four followup phone calls with the same question. It's time to find a new doctor/practice. BEWARE of this medical facility.

Fortunately, I've been a relatively healthy person. In fact, when I attempted to go to my most…read morerecent appointment with Dr. Battersby, I had no idea the office had relocated... like, a year an a half ago! I pulled out my cell phone as my car ran in front of the boarded up, obviously vacant, building and got directions just down the street to the new location. (7550 N 19th Ave., Suite 103) Dr. Battersby's office staff isn't gonna jump up and down to greet you; they are not going to trip over themselves and play their little violins in sympathy for sick old you, but they will do their best to get you in THAT day, if needed. And, let's face it, that's what you want. You want to see the doctor, right?

Dr. Battersby is awesome. I admit I have a deep mistrust of…read morethe health care industry (key word, industry) and pharmaceutical companies. But Dr. Battersby is the exception to the rule. He will work with you if you are uninsured or out of your insurance's network. He listens to you. He explains things to you in a clear and concise manner. He gives you choices. He doesn't try and solve your problems with a pill. He is that ideal of what a physician should be. And if that is not enough, he is a chiropractor, too.