I am not a regular complaint letter writer. However, our experience as new tenants at Whitesails in Oxnard has been so bad that I want others to know about it before they consider moving or buying here. The complex is nice, and unfortunately due to the recession, filled with renters. There are a lot of renters in this area due to the military - I should know, we're a military rental family too. We also own a home, so we're very good tenants (as it seems are others in our building). The way we have been treated by the property manager Lindsey throughout our move-in process and after, has been abysmal to say the least. She calls us "you renters" and says that renters cause all of the problems around here. That is her justification for charging $75 and a $500 deposit every time you need to use the elevator to move something in (it's pretty much the only way up). Of course, you have to notify them in advance because they hire someone to hang up curtains in the elevator to make sure it's not damaged. What is this, the Taj Mahal? The elevator has faux wood floors and plastic wall liners. We're still waiting on a refund of the $500 deposit from more than two weeks ago. I innocently (and I think nicely) approached her about moving a refrigerator in the elevator (which by the way, is the owner's) and was literally accosted this morning. I have never met someone who comes across so abruptly and defensively within the first 30 seconds of meeting them. Sorry, but if an HOA is going to hire an on-site property manager, I might consider hiring one with a better disposition toward those who are paying the bills (and her salary). She should be fired for her blatant rudeness and disregard for the happiness of her tenants (owners or otherwise). read more