I was so impressed by the care here - everyone from the office staff to the medical assistant to the doctor was kind, thorough and knowledgeable. Highly recommend for wrap-around care! read more

This CHP is a bunch of under staffed and ignorant quacks. No matter what diagnosis you get you can pretty much wait until hell freezes over for a proper referral. I have had several experiences in health needs that never got addressed it's been over a year waiting for a dermatologist at the least of my medical issues. After six years of feeling neglect I decided to go for healthcare up in Boston where the bottom of their class medical personal doesn't exist. I left them totally. They get low pay pay for a reason being exactly why this review is getting written. If patients would look in detail their rights and call a lawyer most likely you have a law suit for patient neglect. Actually they are quite harmful when they do not follow up. Fill referalls that are needed or even offer alternative options for treatment. It's abuse in its classic form .And for elders report them to the department of elder abuse so they have to explain their actions in investigation process. Get names. Documents everything. Know your rights then proceed forward. This business organization is not above the medical laws set fourth by the medical board and licensing. If you feel you haven't got proper care it's because you haven't. Simply call your medical insurance and put a claim in for no services rendered and try and stop the payments or dispute any bills you get above your insurance coverage until you receive the care you deserve. I need not say more. It is a disgrace and a clowns circus. read more

I will never go to this or any other CHP again. I've been a patient at CHP for over a decade, and the quality of care has rapidly declined. I had an annual appointment scheduled this spring. I arrived 15 minutes early, and at the appointment time, was taken into a room. Twenty minutes later, I was informed that the doctor had to take a call. The nurse couldn't tell me how long she'd be. I explained that I had an hour before I had to leave for work. I waited a full hour after my appointment was to start, then left. I rescheduled that appointment. The doctor was 45 minutes late for that rescheduled appointment and asked me why I was overdue for a cancer screening. I explained that it was supposed to have been done at the annual appointment. When I reminded her that she'd been on the phone and had missed the appointment, her response was "oh yeah, I remember." No apology. She then informed me that I should really have that screening done that day, but she'd just learned 5 minutes before the appointment that 15 immigrant families had arrived the day before, so she wouldn't have time. This type of behavior isn't abnormal. She was three hours late for an appointment I'd had several years earlier. When I was sick and had to relay information through receptionists and nurses, it was never relayed correctly or completely. During one of these relays, a nurse apparently scheduled me for an appointment, never told me, and then called me to question why I'd missed the appointment. The office staff are hit or miss. Some are polite and wonderful. Others aren't. One administrator walked out into the reception area while I was trying to schedule a shot to loudly inform the receptionist that a nurse should be scheduling it. She called the medication I was receiving by name, loudly declaring it to the entire waiting room. It's taken me years to find a new doctor elsewhere, and I'm so glad to know that I'll never have to go back to this facility again. read more

We have been going here for many years and find our doctors to be terrific. I do not know all of the doctors but those we see are great. The nursing staff is good as well. We recognize they are often very busy and managing a heavy load. But we've been happy. Thanks! read more

I have been misdiagnosed more than I've been accurately diagnosed. I agree with what others said in their reviews. I'm talking major things!!! Broken back, broken ribs... The list goes on... Do they not know how to read an X Ray??!!! read more

Love this place. So happy I made the change from BHS to here. Customer service is really great.

Absolutely awful... just went in with my fiancé for sickness and the doctors are extremely dismissive, telling us our fevers are from the common cold and not possibly mono which we had last year... they did zero testing when we pleaded to find the cause, and they act like you're a moron for questioning them. The only testing they care about is for covid which they are obsessed with. Masks, making you wait in the car, and instantly testing us even though we had already tested them and told them it wasn't covid. I don't even know who our doctor was but I'd find somewhere else to go if possible. Receptionists are very friendly though. read more

Honestly, I feel like I was ripped off. I needed an annual insurance physical for work. Called CHP for an appointment. I was told when I made the appointment that there would be a preliminary call with the nurse practitioner. This was merely for intake purposes and I would have an actual appointment at a later date for the annual physical. Annoying and weird, and no medical facility has ever had a two-step appointment process, but whatever. I spent a half an hour on a telephone call with a CHP nurse practitioner, where she got all my medical history. Assumed I'd just go to my appointment scheduled a few weeks later. Then I get an EOB from Cigna that I owe 40$--and that CHP had billed them 255$. I called CHP--asked how they could bill my insurance for an intake call where all they did was take my medical history. The somewhat huffy billing person said that was their policy--they get all your information first, then you have the appointment. And, yes, service was given so of course they billed my insurance for that call. I challenged her--what medical service did I receive? All the nurse practitioner did was take my medical history. Huffy lady retreated into the "This is how we do it at CHP" defense. That was really all she had. I told her I was cancelling my my next "appointment" or whatever the heck it was, and looking for a proper doctor. And believe me they aren't getting a penny of that 40$. My theory is that they over-charge people with insurance to make up for the people who don't have it. read more

TERRIBLE Cornelia F. Lenherr is the worst doctor in the facility. I have never experienced a doctor so rude, incompetent and unprofessional. My Fiancé had gone in after two years of serious health issues, with multiple trips to the Emergency Room and referrals to a specialist in Pittsfeild that led to no solutions. An appointment was made with Cornelia F. Lenherr which yielded the same result. Off the bat she was very short, interuppting all of our concerns and not giving proper time to answer questions. After filling out the paperwork for registration and completing the health survey, she proceeded to ask us the same questions multiple times, stating only "Yes/No" answers were acceptable and she did not want any further explanation of these health concerns. Not only did Cornelia F. Lenherr not give him adequate time to answer these "Yes/No" questions, by asking multiple questions at a time without allowing the patient to respond. Cornelia F. Lenherr argued with every concern we had asked to be addressed, accusing my Fiancé of lying about his symptoms, and denying his past medical records that she had present. That being said, she also refused to request his Medical Records from his past doctors office, hospital and specialist. She claimed that it was too complicated for her to do so, despite that being the doctors job. When Cornelia F. Lenherr was not lecturing with an attitude, she seemed to be unable to articulate a single sentence without pausing, using "Ummmn" and "Uhhhh". We have never had a doctor appear so unprofessional and uneducated. Her behavior and tone of voice was purely aggressive and sparky the entire appointment. When discussing previous doctors and diagnosis, she began raising her voice and taking on an aggressive tone. Claiming certain events did or did not accure, making claims on procedures she was not present for. Without the records that "were too hard to obtain" she had no knowledge of his history or experiences. Nothing about this woman is fit for being a doctor, she shows zero sympathy, remorse, empathy, nothing. Cornelia F. Lenherr is simply a vile, unprofessional awful human being. According to an article in the Journal of the American Medical Association (JAMA), it is legal to record conversations with your physician, even secretly. "Patients are within their rights to record consultations with or without their general practitioner's consent or knowledge. Doctors have a professional duty to keep the content of a consultation confidential, but patients can do what they wish with it." Which is exactly what we did for this appointment, as our previous experiences with "Medical Professionals" have resulted in nothing but misconduct. We fully intend on reporting our experience today, and wholeheartedly believe Cornelia F. Lenherr should have her license revoked and charged with Medical Malpractice. read more

I agree 100% with Vickie. This clinic is beyond awful. My partner goes here. I could write a long review of the many years of disappointment. I am angry enough but I just don't have the time or the energy to get into it. Even answering the phone is a big challenge for them. So many times we've been on hold for 10 minutes or more. If anyone has good suggestions in the area please post the information here. read more

I have been a patient at CHP since I arrived in the Berkshires in 2012, I am neither a hypochondriac nor a drug abuser. Since I work in public schools full time, I am constantly exposed to children and their germs--an occupational hazard. I develop some sort of bronchitis almost every year. Typically it starts as a cold and then becomes a hacking, wracking cough. While I am typically able to manage my cough during daytime hours, it becomes completely unmanageable at night, and I have a very bad response to one of the primary ingredients available in most OTC cough medicines. It is for this reason that when I develop symptoms of my chronic bronchitis, I phone my physician and ask them to prescribe a codeine-based cough syrup. Since childhood, this is the only medication that is effective in stopping violent fits of coughing at night when I have bronchitis. My CHP physician has prescribed this medication in the past when this condition develops. The last time she prescribed this product was in December of 2018, which was the last time I had bronchitis. She prescribed five or six ounces. I still had a small amount of this medication left when I attempted to make an appointment to see her yesterday, after her assistant called me to tell me that she could not prescribe this medication without seeing me. I waited all day for someone to call to give me an appointment time, but the call never came. After work, I drove to CHP, coughing my lungs out, to ask about which physician could see me, and when. I waited in the office until a nurse came out and instructed me to put on a face mask. I complied. She then took me into an exam room, seated me in a chair and told me that my physician would not prescribe the medication because it is a controlled substance. I told her that I am completely aware that it is a controlled substance since I have taken it once annually for some 60 years when I develop bronchitis. She reiterated that no one would see me and no one would prescribe the medication. She did not take my pulse. She did not take my blood pressure. She did not look in my ears, which are completely clogged. She did not look at my throat, which is practically raw. She did not listen to my lungs to determine the level of congestion. She did note the characteristic hacking cough, but apart from handing me a face mask, nothing else was done or suggested. I will no longer be seeing anyone at CHP. Shame on all of them. I have zero record of prescription medication abuse. ZERO. I resent being treated as if my symptoms don't matter, my own understanding of what is effective for me doesn't matter, and as if I am some sort of drug addict because once a year I develop a condition requiring 5 ounces of a medication that has been proven to be highly effective for this purpose over the past sixty years of my life. And I PARTICULARLY resent the complete lack of interest in providing even the most cursory examination when I am sitting in your office hacking my lungs out. I wouldn't recommend them to my worst enemy. read more

They refuse to see patients in the office. Appointments are scheduled months out for teleconference. There are no staff in the office so when you call the number for an appointment you are met with a voicemail recording saying all of our staff are busy, please leave a detailed message. read more