We came to primrose because we had an outstanding experience with another primrose in west Fort…read moreWorth. We put our second child here (1 at the time) and from the first day we got an incident report that she had scraped her knee. We talked to them about what happened and we were told there was a lot of kids to keep up with and it was just an accident. We accepted that response and just thought that it happens and let it go. Throughout the past year and a half, we received consistent incident reports. However, the last 4 incidents involved my child getting bit. We addressed this with Hilary, as it seemed to be a regular occurrence. Her response was "it's a phase and it happens." We continued receiving these reports only to get the same response. Not a solution, but an excuse. Then, our child was moved into another classroom with only a 1 day notice. They told us that they sent an email (which would have been a 2 day notice) but we never received it. They told us that our child was being moved because it was time for them to be with kids their age or older and this would probably help with the biting incidents. Our child continued to get bit (the first and second day in the new class) received bruising. The last time a biting incident occurred, I asked to speak to Hilary, but she would not respond to us, so we asked to speak to the owner of the daycare. That same day, I went to pick my child up, obviously very frustrated at the situation. I went into the new classroom and asked the teacher if she could explain what led up to the biting incident, wondering if our child was instigating because we never fully received the story. Before I could really have a conversation with the teacher, another front office worker, Stephanie, came in and told me that she wanted to talk to me in the office about the incident. I expressed my frustration, but all I received was attitude and excuses. I demanded to speak to the owner at that point because I felt that I didn't get a solution. The next day I got a call from Linsey the "Area Manager" not the owner. We had about a 30 minute conversation and when I expressed my frustration with communication and the biting, she disregarded how I felt and assured me her team member (Hilary) was a great communicator even after I told her that had not been our experience. I told her that this was our notice and that we would be taking our child out of the daycare because it was too many incidents, which is alarming. I was still left feeling unheard and as If my child was just a number and payment to them at this point. We decide to pull our child out prematurely, that same day. My spouse sent a message letting them know our child would not be returning. We didn't get a response back. We messaged them on the app - still no response. A few days later we got a response saying "that's too bad she will be missed" *like I said prior, poor communication* We had to get advice from another Primrose location with how to proceed in order to get our child's stuff back.
My spouse called the daycare, with the advice from the other Primrose location, to let them know that she was going to pick up the remainder of our child's items. *diapers , wipes , clothes ect. Stephanie answered and as soon as my spouse stated who she was, stephanie gave her attitude. When my spouse arrived at the daycare, she had to find a teacher because no one was at the front desk. We were given our child's things in a plastic trash bag. No one from the front office talked to my spouse or tried to justify the experience.
To this day, Jessica the owner, hasn't reached out or even communicated with us.
It's a true disappointment with this experience! They don't take accountability or try to work with you on a solution. They don't carry the same Primrose culture that we've experienced at another location. A simple solution that would have kept us would have been, we will watch the kids better or maybe try to keep the bitters separated.
I wouldn't recommend trusting this daycare with your kids. It's an upsetting and disappointing experience that shouldn't have happened.
