THIS REVIEW IS FOR DR. APRIL L. BISAGA, DO
I went to the Immediate Care at this St. John facility and unfortunately was seen by Dr. April Bisaga. Dr. Bisaga is the worst doctor I have ever experienced. Her demeanor was miserable and defensive. She has not one empathetic bone in her body and she clearly hates her job. The worst thing about her. She is fraudulent in her billing practices.
She came into the exam room, looked into both of my ears, told me I had two outer ear infections, told me she would prescribe me an antibiotic and drops. I asked her to please prescribe the cheapest forms of medicine because I had no health insurance and was paying out of pocket. She said "What I'm prescribing should be fine". (At the pharmacy they wanted 268.00 for the drops and 140.00 for the antibiotic) Clearly, she hasn't a clue about meds and their level of cost. Frankly, I don't think she even cared. After this, she asked me only 1 question and proceeded to leave the room. It had been a whole 3 minutes that she spent with me.
I had to verbally stop her before leaving the room to ask her how to deal with the immense pain I was experiencing. She said, "Take something over the counter, we don't prescribe pain medication here." What? No recommendation? No advice about ice or heat? Then I asked how long will it be before the pain gets better? Her response, still trying to walk out the door, "24-48 hours". I asked, "Any side effects I should be aware of or concerns if I get worse?" At this point both sides of my face were swollen and I felt that my head was going to explode from the immense pain. Her response, "If it gets worse, come back". REALLY??? SERIOUSLY???
When leaving the exam room, I saw her typing away in my file all the codes she was probably charging me for. So I asked to speak with the head of the department or the Doctor Manager. After being told to be seated in the waiting area, I waited for almost 15 min to then be called back into an exam room to speak with a nurse manager, whom we all know has no say so over the doctors. The nurse had apparently already talked to the doctor and began defending her without hearing what I had to say. I demanded to know how much I was being charged for this visit because I was paying out of pocket. The nurse manager proceeded to list off numerous services and educational coaching that the doctor had apparently claimed to have provided. In addition, she could give me no information about my charges other than to say "Well, it will be higher than what they quoted you at the front desk because you are a first time patient." I asked for a phone call by end of day with charges and an explanation for them. She assured me she would call as well as the managing Doctor regarding my complaint of Ms. Bisaga. (I refuse to call her Dr.) Of course, I never received a phone call.
As I was leaving the room I confronted this doctor about lying to the nurse manager about all the services and educational coaching she claimed to have provided to me. She couldn't look me in the eye of course, and lied again in front of all her peers. It was a joke. She is a horrible dishonest doctor and I have lost all confidence in Community Care. They obviously condone fraudulent practices and employ incompetent Doctors. read more