I had an excellent experience at this mechanic shop. The staff was friendly, honest, and very…read moreprofessional from start to finish. They took the time to explain what was going on with my car in a way that was easy to understand and never tried to upsell me on services I didn't need. The technicians are clearly knowledgeable and skilled--my car runs smoother than it has in a long time. The work was completed on time, and the pricing was fair and transparent. I appreciate the quality of service and the attention to detail. I'll definitely be returning for future maintenance and repairs, and I highly recommend this shop to anyone looking for a trustworthy and reliable place to take their vehicle.

Great service from start to finish. The mechanics were friendly. The repair was done quickly and…read moregood.

They fulfilled my service request. They recharged my A/C in a quality fashion. It was a great…read morevalue (found them off Groupon). And they were able to diagnose a faulty front strut installation on my 2003 Gold Jaguar S-Type to boot!

Amazing service. They charged me the lowest amount possible and were quicker than expected. Vlad is…read morea kind person.

Staff was quick, honest and kind! I really appreciated their service. My battery needed to be…read morereplaced and they got it done same day!

Was quoted over $4,500 to replace a radiator, thermostat , and oil pressure switch for a 2015 Jeep…read moreCherokee which all together costs about $300 max in parts. Was told A/C condenser needs to be disconnected and drained to get at the radiator (which is true), and that the refrigerant would be very expensive. Standard procedure is to capture and re-use the existing freon. About $3,000 more expensive than it should've been.

This place is a phenomenal find. Personable staff, fair prices, and they are efficient! Took my 20…read moreyear old VW bug in with several issues that needed addressing, and they were able to fix her up in a little over 24 hours with no issue. They even offer a service to take your car in and get it to pass an emissions test for a small fee! Will definitely be going back if need be. 10/10.

Staff are friendly. Estimates are spot on. Fair prices. They take fantastic care of my older car…read more My go to mechanic that I would highly recommend.

This is now Sebastian German garage and he is excellent. I cannot stress enough if you have a…read moregerman car old or new take it HERE!!! He knows these types of cars in and out never once has he messed up or caused any sort of problems. I have a 2008 BMW X5 and A 2013 C63 AMG he has done plenty of maintenance on both cars for a very very reasonable price. One thing I love about Sebastian is you can get in the garage with him and look under your car for your self and that is one of the biggest reasons I go there. He is a very trust worthy guy who I would recommend to anyone who has a German car that doesn't want to pay the big $$$ from the dealer.

This is no longer franks auto service it's "Sebastian's garage" I took my vehicle here for a spark…read moreplug replacement after half a week my check engine light came on, I decided to take it somewhere else and found out "Sebastian's garage"didn't use the OEM parts necessary for the vehicle. Now I have to pay again for the right parts and "Sebastian's garage" told me they can't do anything.

I had an amazing experience here at this shop. I have a nonprofit and we were in dire need of a…read morevehicle and I found a last-minute deal at a dealership but needed a second opinion. I talked to Jasen and his crew and told him my situation and they got me in right away. They did a full inspection on the vehicle and gave me a hell of a deal! They were quick, understanding and did a great job! Amazing work and amazing people.

Did pearl street try to scam me? $3000 quote for my repair vs the $650 I paid at another shop…read more.. likely yes. I was traveling to Denver for a couple days and had an accident with a 18wheeler tire that ripped out my AC Condenser. Then I made the mistake of taking my car into Pearl street after reading good reviews. The staff was incredibly friendly, they made me feel safe when dropping off my car with them, like I was in the hands of people who wouldn't overcharge me because I'm a single female just trying to get back home to Texas. Luckily for me I had ChatGPT and some mechanics who told me I was getting ripped off and took my car to another shop. Pearl street mentioned nationwide a 4yr warranty.... Is that what the extra $2350 was for?

Jenna made the service experience a positive one. She was very easy to communicate with, sent text…read moremessages and phone calls with frequent updates. I also loved how all service recommendations were made via text with a link to approve or reject recommended service. The Jeep is running much smoother than it was and no leaks yay! Thank you Jenna, the mechanics in the back and Hotchkiss in general! Would recommend and would return! Great experience overall!

Amazing business with a highly transparent and client centered focus on service. They go above and…read morebeyond when it comes to preventative car care and always make sure that you are complete satisfied with their work. Shelby and Jenna were my main points of contact and were amazing with the communication throughout the entire process. This place is unmatched in value and commitment to the customer.

I looked this location up because it was right by my work and they close at 7pm on weekdays. I…read moredrove up after work (5pm) and there were 3 guys all mopping the floors like they were closing already. They all turned towards me as I was driving up the bay and threw their arms up in the air in disgust that they would have to do some work. I was so annoyed by the reaction that I turned around and drove away. As I was leaving the parking lot, one of them who looked to be around 18-20 years old waved at me. They probably get paid by the hour so me leaving doesn't mean anything to them. But now I know, I'll just go some place else that actually wants to do their job. I worked retail for many years and even though you might be thinking 'Oh great I have to help this person' you should never show it like they did.

This is my second time coming to this location and they greeted me with my name as they looked up…read moremy service history and immediately confirmed that I was wanting the same service as last time. Super nice technician, recommended extra services but I didn't feel pushed. Ended up loving the value of the oil change, topping off fluids, and cleaning windows and vacuuming made me very happy! Will definitely be going back and recommending this location to friends and family.

I have never had anything but the best service from this company, complete with friendly, kind,…read moreknowledgeable employees! I recommend them to all my friends! Thank you for your consistent wonderful service!

I used this shop a few years ago, but haven't needed any service for quite some time until my…read moretransmission was acting up. I called for an appointment and was able to be seen very quickly. Within minutes of me dropping off my car they had it in the bay and we're already working on it. Within a few hours, I received a phone call and an email with pictures on what needed to be done. They said they could fix it that day and it was super reasonable. The week before I had taken it to another mechanic who looked at it for 15 minutes and wanted to charge me $600 more than Urban Auto Care and told me they needed to keep it for three days. I had a trusted mechanic in Chicago for 25 years and I am so happy to have found them and will use them whenever I need service. Jo runs the front desk and she was incredible!!!

These guys are awesome! Any services I've scheduled were completed when promised!!!…read more I highly recommend HP AUTOMOTIVE in Lakewood!!!!

Don, DJ and company are the best. Quality, efficiency and honesty. What more could you ask for?read more