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Avoid at all costs. Took an iPhone 7 into the Chelmsford store for a battery replacement. The…read moreiPhone is in immaculate condition and has no faults that exhibit themselves to me as a user. They insisted that I factory reset the phone, they then removed the Belkin screen protector. I was later told that they could not replace the battery because the phone had an unspecified audio fault Unless I agreed to pay an additional £325 !!! They also refused to replace the screen protector stating it had to be removed to check for unspecified audio faults etc. Having restored the phone I can confirm I have a phone that exhibits no faults what so ever apart from a poor battery and the lack of a screen protector! Moral: Always use a proper Apple store.

No help whatsoever. Looking to replace iPhone battery, they are listed on Apple Support site for…read morethis but showed no appointments. Emailed asking if I could make an appointment. Was told I could, but weren't always necessary, if I allowed 2-3 hours for work to be done. Replied asking for appointment to save wasted journey, told to go to Apple Support site to book this. Pointed out they didn't have appointments on there, hence previous emails. Got no reply. Tried calling store 8 times, always voicemail telling you they can't answer as they are SO busy with customers in store. Called while standing outside store, and could see 3 members of staff and 1 customer, still didn't answer. Went in and asked about making an appointment, told they had issues with repairs and would need my phone 2-3 days! So none of the information I was given was accurate.