Sanu Postpartum Retreat has some positives, but unfortunately, the cons outweigh them for me…read more **Pros:** - The staff and doulas were very friendly and helpful, which was a highlight of my stay. - They offered a complimentary massage to make up for being short-staffed the first night, which I appreciated. - Baby essentials like diapers and wipes were provided, as well as postpartum necessities for mom, including pads, diapers, and a peri bottle. - They were accommodating with offers to watch the baby in-room for day naps. - The hotel itself was clean and well-maintained. - The infant classes were informative, albeit very short (around 10 minutes each). - The 24/7 open line of communication through WhatsApp with the staff and doulas was very convenient. It made it easy to get help or ask questions at any time. **Cons:** - The facility was occasionally short-staffed, meaning there were times they couldn't respond to baby care requests promptly. - The nursery camera had frequent outages and only provided a limited view of the baby's bassinet. If the baby was being changed or soothed elsewhere, they were out of sight, which was very concerning. After I complained, they made arrangements to hold my baby in a private room where she could be seen on camera at all times. While I appreciated this effort, it didn't seem to be the standard, and I had to request it again the next night. - The food quality was disappointing--overcooked dishes like mac and cheese, steak, and chicken were common. - Meal policies felt restrictive; moms were only allowed one entrée per meal (no appetizers or desserts), which differed from older welcome packets that mentioned more options. - There were also supply issues--one evening, I ordered shrimp, but they were unavailable, forcing me to choose another dish. - The menu lacked variety, staying the same throughout the stay. - The parent lounge snacks were underwhelming--just chips and granola bars. This was disappointing, especially since the hospital where I delivered offered a much better variety of snacks for free. Breastfeeding makes you very hungry, and with meals spread so far apart (7 a.m.-10 a.m., noon, and 7 p.m.), I had to order snacks from the grocery store during my stay. A more thoughtful selection of snacks would have been a great benefit. - Many appealing amenities came at an additional cost: massages, IV treatments, partner meals, parking, and more. These extras add up quickly. Overall, while the idea of a postpartum retreat is fantastic, the execution at $880/night felt far from luxurious. Too many corners are being cut, and the experience didn't feel as relaxing or premium as I had hoped. In hindsight, that money would have been better spend on a postpartum doula to come in home and help. Unfortunately, I will not be recommending this retreat to others.

Sanu is a wonderful concept and the execution delivers! My wife and I stayed here after the birth…read moreof our son so that mom could get some well deserved recovery time. From the moment you walk in you're greeted by friendly team members who walk you through every step of your stay. They're reachable all the time via a WhatsApp group, which we found convenient and helpful. The suites are comfortable and well equipped, just like staying at a luxury hotel, just with all the baby stuff you could need and more. We actually discovered some of our favorite products (baby cream and oil) from Sanu staff picks. The dinners were a great chance for mom and dad to take a breath together while the super professional caretakers watched our son. We felt at ease having them care for him, as we were given access to the Lollipop camera in case we wanted to take a look at how he was doing. The Sanu team really took great care of us and we'll look back on our stay as a fond memory during such an important time in our lives. Highly recommend considering a stay for your postpartum recovery, there's really nothing else like it.