No one enjoys the DMV. I can't say I had an enjoyable visit this morning, but I will say I got in…read moreand out in 2 hours and everyone was kind. A few tips: Dress for the weather. I waited half of my time outside the building. Someone had brought a little fold-up chair with them and that was genius. I was very cold and the wind had no mercy. Glad I had a coat. Arrive before opening if you're walking in. I got there at 8, the parking lot was full, and the line was halfway around the building already. Be sure you've got all your correct documents. You don't want to wait at least an hour to get in, and then have to leave (or scramble to get the correct hard copies as I heard some folks doing in the lobby). To get a RealID, the process is this. They direct you first to a QR code to sign in and get a virtual place in line. Then they check to be sure you have the right documents. You're allowed to sit down after this. Next you have to take the vision test, which is very quick, and then when your phone tells you you're up next, they direct you to a little maze of cubicles to get your photo and other details, pay the fee, and voila! You're done. Everyone I came into contact with was professional and kind, and moved things along as fast as they could. If I had to do it again, I'd try to get an appointment and skip that 50 minutes of shivering outside. But honestly it was much better than I expected.

They have better customer service. They help you to know what you nee…read more They are more helpful

Called SS office to get help setting up a login.gov account. Whoever came up with the drivers…read morelicense verification obviously has never tried to use it! I tried over 20 times and it kept coming up "blurry". So I called and they sent me a confirmation code in the mail to use. I called back after I received that and the guy at SS office said he couldn't help me and to call the login.gov help line. So I called there and that guy said login.gov doesn't use confirmation codes and to call the SS office back. Typical CIRCLE JERK! UNREAL

Trying to make an appointment for possible error on my SS Account. Impossible online with no clear…read moredirection on how to do it. Wasted trip to SSA Office and turned away as now you have to have the appointment. Our tax dollars at work...

Government services. Glory day. Not always everyone's favorite thing to do…read more This social security office isn't terrible though. We had to visit to apply for my wife's social security card. Immigration Note: The immigration documents have a checkbox that after a green card approval, USCIS will send over your paperwork to the SSA to save yourself a trip. The problem? As far as I can tell, USCIS doesn't do this and the people we asked at the SSA about this didn't seem to know anything about this checkbox on the immigration forms. So with that, we had to setup an appointment for her social security card. (I still want to know the mechanism that sees the checked box and forwards the paperwork from USCIS to the SSA-if anyone knows this, send me a message and let me know---Just curious). The process was simple. The staff was nice. My only peeve was the appointment scheduling. They tell you that you need an appointment but that's mainly to stop hundreds of people from descending on the office at any given time. We scheduled and showed up 20ish minutes before our designated time. When you check in, you're put in a queue. It has nothing to do with your actual appointment time. We were seen 45 minutes after our appointment time but there were people there that had waited much longer that day. We were told the card would be here in 7-10 days. We received it in a week.

I called for information and the person who attended me was talking bad to me. In addition to all…read morethe time I had to wait to be attended to

Went in this morning just before noon to renew my vehicle license tags. I had al the needed…read moredocuments and pulled a ticket number when I walked in. #18. They weee showing 11 on the board. There were 4 workers that I could tell and they were processing through the customers quickly. I only waited about 10 minutes and my time at the window was less than 5 minutes. Friendly service. Efficient service. I always feel the same when I leave, relieved and impressed. I have never had a problem here. Two thumbs up!!

No one *likes* going to government buildings to do government things. I might even venture to say…read morethat it's one of the punishments of adulthood. Such is life. That said, the Westport branch of the county clerk made the experience much less painful for me today. I walked into a ticketing system, plenty of spaces out semi-comfortable seating, and a less than 10 minute wait. Not a bad start! I had a variety of things I needed to get done at the county clerks office today - new yearly car tags, an address change, and a ghost registration of a vehicle that no longer belongs to me to get taken off my record. Needless to say, I was not the 'easy' client on this trip. Shaun helped me get everything situated and we even commiserated over car fees and taxes. Hard to stick it to 'the man' when 'the man's' representative agrees that this is a painful process! I can't give 5 stars, it's the clerks office and I just can't bring myself to do it. 5 stars would have been avoiding this trip altogether and I didn't quite get to do that this year. But I can stand behind 4 stars for low wait times, comfortable spaced seating, pleasant personnel, and especially Shaun who helped me through the process and got me back out the door quickly. Keep up the good work y'all!

Quick and friendly!…read more No one *wants* to take time out of their busy day to do the dumb, boring, annoying, Have-To-Dos when all we reeeally want to do is get done with work and get to the relaxing, happy hour, Want-To-Dos. But every X number of years, a person needs to renew their drivers license. UGH, amirite?! So, you want to get it done as quickly and painlessly as possible. As it turns out, this location (downtown, near the courthouse area) is close enough to my office that I can walk there if need be. Which is good because I don't also end up having to pay to park when I already pay to park monthly somewhere downtown. I could also go during a normal break at work, at any time of day, rather than having to fight with traffic at rush hour or after school times to get to a further out location. I was also able to get here right when they opened for the day. So I was the first person in the door. The building is older and the A/C doesn't work great, but the woman working was still pretty pleasant and friendly. I was in an out in no time! In fact...I left my desk at 8:15am, and I was back at the office and in my chair with my renewed license in my hand by 8:50am. Not too shabby!

the worst clerks office in Louisville they're rude, always switching up their "rules" last month…read moregot my plate emailing the same insurance the same way was no issue go today to renew them and they make it a big issue saying i can't do it when literally did the same thing

Having lived in a few different states. I've had my fair share of dealing with the DMV and county…read moreclerk, this is one of the only states where people are actually nice, patient and know what they are doing. Entire staff here is super friendly and very helpful. I had to deal with my stupid bank taking almost 6 months to send me my title (moved from Nevada to here and it's a whole mess of title holding state vs non title holding state) Each employee that helped me with out of state vehicle transfers took 30 minutes or less from start to finish with transferring title and handing me plates.

@stevesmith I thought you were gonna get this project…read morerolling January of this year? You're at least 12 months late and no sign of any work to begin. What's the fricking hold up? At least clean the site up. It's an eyesore.

This place is filthy! It is full of vacant rooms with furniture and paper thrown everywhere. There…read moreare also hallways filled with trash cans and other materials. Most of the doors or closed or locked. With the exception of the County Extension office, which is nice and clean, this place is a looks very neglected and unprofessional.

Didja know Louisville has a Taxpayer Service Center in a real office staffed by real people? They…read moredo! I came here last week because I needed a form that wasn't available on their website. Believe it or not, the website instructed that I should print and fill out a "form requisition" (which was online) and mail it in to get the other form. When I read that I had to look over my shoulder for a hidden camera. Since the deadline was approaching, rather than trust the timeliness of both the USPS and the Kentucky Revenue Service, I marched down to this office to see if they could hand me my needed document. Did they have my form on hand? Of course not. How would the bureaucracy feed itself if they did that? But a very kind worker bee gave me a post-it note and told me if I wrote my name and address on the form, she would make sure it got sent quickly. Sure enough, my desired form (the correct one!) arrived in two days flat. Efficiency in the midst of chaos! A gleam of competence in a sea of WTF! The little stuff does matter.

Very friendly and very fast. I didn't even have time to sit down before my business was completed.read more

I go out of my way to visit this location!!!…read more Staff is friendly and enjoyable to chat with. Wait time is almost always non-existent. I can not recommend this location and the employees Ally and KYLE enough!!!! Brava!