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    Commerce Bank

    4.0 (5 reviews)
    Closed 8:30 am - 5:30 pm

    Services - Commerce Bank

    Personal banking

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    3 years ago

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    Commerce B.

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    15 years ago

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    12 years ago

    Excellent customer service. They offer free notary service and a no fee coin machine.

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    11 years ago

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    10 years ago

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    Ask the Community - Commerce Bank

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    U.S. Bank Branch

    U.S. Bank Branch

    (5 reviews)

    Subject: URGENT: Formal Complaint Regarding Account Mismanagement - [Your Full Name]…read moreTo the Branch Manager, U.S. Bank (Shawnee Mission Pkwy): I am writing to formally express my frustration regarding a series of recent account changes and the lack of professional follow-up from your branch. The Issue: This past summer, my savings account was transitioned to a "Smartly Savings" account by your staff. I was told this would be beneficial due to interest rates; however, it was never disclosed to me that this change would eliminate the fee-waiver benefit previously provided by my U.S. Bank credit card. I have been charged maintenance fees as a direct result of this lack of transparency. Lack of Resolution: On December 30, 2025 (2 weeks ago): I visited the branch and spoke with a female teller. I was told you were unavailable, but that she would relay the information to you for a fee credit. During this visit, my checking was also moved to a "Smartly Checking" account. On January 14, 2026 (Today): I returned to the branch and was told nearly the exact same thing by a male teller--that you were out of the office and he would "get back to me." Required Action: As a long-standing client with multiple accounts at U.S. Bank, I find these business practices unacceptable. I am requesting the following be completed by Wednesday, January 21, 2026: A full reversal/credit of all maintenance fees charged since the transition to the "Smartly" accounts. A definitive confirmation of my account structures and how fees will be waived moving forward. A direct conversation or written response from the Branch Manager regarding the status of these corrections. Please consider this my final attempt to resolve this at the branch level. If I do not hear back by the date above, I will be forced to close all of my accounts and move my funds to a different institution. I look forward to your prompt response. Sincerely,

    Absolute trash bank many of the people who work there are fine but management is crap across the…read moreboard they refuse to fix there fuck ups or compensate there clients for loss of funds due to there negligence or incompetence, its is very difficult and time consuming to get a hold of a human who speaks English in an understandable accent, on average a phone call to deal with anything takes at least an hour if anything is able to get accomplished with that phone call the chances of a successful resolution are quite low.

    Capital One Café

    Capital One Café

    (51 reviews)

    Country Club Plaza

    I was a bit thrown while I searched about for this coffee shop. I didn't see a storefront that…read morescreamed "COFFEE SHOP" even though my map said I was basically in front of it. Then, I had an ah moment and picked up on the Capital One very close to me looked very coffee shop. Immediately greeted when I entered and learned a bit about Capital One Cafés. Such a bright, inviting, and welcoming space. Clean and spacious seating with each table topped with a game (connect four, tic tac toe, etc). The barista was friendly, took my order and quickly served it up. My usual, go-to everywhere (iced oatmilk latte), was tasty and as ordered. I didn't grab anything to snack on, but they had a range of baked and assorted eats. Pleasant surprise and experience!

    I tried Capital One Cafe while it was having a free drink every Monday. I got the iced lavender…read morematcha and when I went in, the lady at the front was extremely nice asking us have we been in before, what are we doing today. 10/10 for that. We went in to order and the barista was so sweet to us! They let me know their options and what is their best thing to make. I ended up deciding on matcha. My matcha did not take long to make but when I got it, it was top 2 worst matchas I've ever had. My other friend who got a Matcha did not enjoy it either so I knew it wasn't just me. The sweetness wasn't there, a lot was missing. I didn't complain since it was free but it was def a know better for next time type of thing. We stayed after we got our drinks to explore and the host came out to talk to us about the rooms you can make a reservation for which is a plus! We definitely were impressed by the space but the cafe just needs a little more love.

    Commerce Bank - banks - Updated May 2026

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