it is very very impressive to be greeted by name by the branch Manager and tellers. Also impressive…read morethat some tellers have been there for decades. I would never consider moving my account, safe deposit box, or loan ANYWHERE else. Thank you College Blvd location.

I have been banking with Security for many years, and have been quite impressed with the superior…read morelevel of customer service they provide. Recently, I was the victim of fraudulent activity. Ryan and his team went above and beyond to ensure all related matters were handled swiftly and effectively.

Best Customer Service Of Any Bank or Credit Union In The Metro. The People Here Are Friendly,…read moreSmart, And Actually Listen To What You Say. This Is Community Banking The Way It Was Meant To Be. No Hidden Fees -- Great Service -- Best Online Banking Experience -- Access To Terrific Rewards Credit Cards -- Debit Card & A Well Trained Professional Staff. There Is Nothing Not To Like.

I have been with this Bank's loan Department for just a little under a year... Had worked things…read moreout to buy a new car as I needed one pretty badly. This bank picked up first so I went with them... I would strongly recommend shopping around.... I had no idea what kind of problems I was getting into with this bank.... Extremely pawnshop mentality. They will do whatever they can to nickle and dime a person as best they can. They have a auto pay rule on their loan payments page that will charge twice to making your payment early. I recently just got out of surgery and was looking for a little bit of wiggle room as I have been making my payments.... and once charged twice for the same month, and requested information on possibly allowing me a little time approximately a month and a half to get things going again.... As I have already vested a good deal of money into this car in just the time I have worked with this bank.... They gave no such time.... whatsoever.... very poor customer service.... could have received the same from a payday loan.... And, went straight to we will repossess your car... Not a good bank to do business with.... Please do yourself a favor and shop around.... Whoever gave them a five star review has a personal relationship with one of the CEO's, or they were just that desperate.

A wonderful local bank that always remembers my name! A great choice for checking and savings.read more

Great Bank, Great Service, I'm glad they finally opened a couple of branches in KC/OP.read more

Lost deposits and cashed someone's check into my account. Nice staff but new computer system is…read morejunk. Update 4/17/2021 -- Was sent a not-so-nice letter from Capfed about my review. Noted that the wrong person's check in my account was the Fed Rev mistake and not capfed. As I explained to them before, I can see the other person canceled check in my account, which is Capfed software, not the fed rev.... so I now have someone's checking account number, name address, phone number (all listed on the check that is setting in my account).. and that is not a problem???? we are working on changing banks.. system goes down, work check is not deposit ontime.... Good staff in the banks, but corp is out of touch....

Great service over the phone and in person. I love capfed because their digital tools are easy to…read moreuse and their app actually works. Great locations, too. They don't spam you with mail, which is nice.

USBank has been an absolute horrible experience so far and just gets worse. Continual problems…read morew/accounts not working, filed 3 reports, told they were escalated, now told no reports filed at all. Asked for member of management and received no callback. Nothing but different excuses from online help depending who I've spoken to concerning reason for problems and still not working after a month. Totally bad business!!!

RARE AND WONDERFUL EMPLOYEE!!! I really enjoy doing my…read morebanking with US Bank and specifically with the location in Prairie Village, Kansas. The reason I love this location is because they have a fabulous employee, ERICA! Erica is absolutely a joy to work with and probably one of the most competent and resourceful bank employees that I have dealt with for my banking needs. I grew up in a banking family and Erica is bar none my favourite banker that I have dealt with outside of my family. She gets you taken care of,usually by going the extra mile, quickly as well as exceptionally cheerfully. I so appreciate her competence, professionalism as well as her most enjoyable charm. On a scale of 1to5 I give her a 6! Erica is a jewel!

I use this bank for both personal and business needs. Thus far, we have had things pop up that…read morerequired prompt attention. The current branch manager, Laura, as well as Pam, the customer service manager, and the various other employees are awesome! They have helped me more times than I care to share. Anything I need, within reason, and I just shoot on over and discuss it. No time to stop by, send an email! The prompt and courteous attention to my financial matters leaves me in awe. I have dealt with several banks, and this one is the only one that makes me feel like I'm back in the 50's and they know me as soon as I walk in. There is always hot coffee and someone ready and able to help you out.

Really sloppy bank, don't have the professionalism to process records on time and inaccurate…read moreinformation. I would ask people to think twice before doing business with them. We applied for a loan, they took 2 weeks to come back to us, and denied, which had nothing to do with personal credit history or the property, totally unprofessional and wishy-washy business.

Great customer service when I need to go to a branch and the website and app are easy to use.read more

They are always helpful and personable. Easy to use online also. They evan have a virtual teller at…read morethe drive thru ATM machine.

I been banking with Academy Bank for more than 6 years if you think Academy Bank is bad think again…read more Try wells Fargo . I Bank with Fargo 2 years and I have $3000 or more in charges that I never understood Bank hav lots of expenses not because it's a bank means that they are rich Only big Bank are not a small ones However I love my bank Academy Bank is one of the best and I definitely recommend. Thanks for sharing