I am utterly disappointed with the abysmal service and unprofessional behavior received by the woman at Commack Towing. After a recent car accident, the experience we had with this company only added insult to injury.
Firstly, their pricing was outrageously high, which felt like taking advantage of a vulnerable situation. Shamelessly they overcharged us, already dealing with the stress and financial burden of the accident.
This kind of exploitative behavior is not only unethical but also demonstrates a complete lack of empathy and consideration for customers.
In an attempt to inquire about this issue and request a printed, formal invoice (rather than a carbonless form) I reached out to their representative. From the start, the woman who answered response was rude and hostile to say the least. Instead of addressing my concerns professionally, or at least attempting to educate, they responded in a nasty and disrespectful manner, as if to belittle and disregard my concerns as a customer.
The woman hung up and when I called back and politely asked for her name she responded "you don't need my name, call the town."
They are in serious need of personnel with enhanced customer service skills. I am not saying that the customer is always right, however customers must be met with dignity and respect which was lacking here from the start. We expected to be treated with respect and courtesy, especially during a difficult time. Unfortunately, their representative's behavior only exacerbated our frustration and left us feeling even more distressed.
Think twice before considering them. read more
