This place is older than dirt. Well, at least in terms of State College, it has been around a long, long time. In the same location. Usually that would be a good thing, but in terms of Comic Swap, this place should be driven out of town. I have no clue why this place remains here considering how unhelpful and rude the staff is. If I wanted no customer service at all, I'd just browse and shop online. The whole point of a local mom-and-pop joint from a consumer's perspective is for the service and atmosphere.
I walked in on 12/08/2014 around lunch time. I wanted to check out the place I was knew as a kid since I haven't been here in many years. I also wanted to catch up Magic:The Gathering (MTG) since I haven't played in years. I figured someone from an actual comic book, game, and CCG shop should be able to give me insight and advice I wouldn't easily find online. And then I'd possibly buy a couple of the pre-built decks from the latest series for fun.
The guy behind the counter didn't even bother to get up when I walked in. I had to peek my head around the corner and make eye contact for him to say anything. I asked him about MTG and replied he didn't know much about it, doesn't follow it. Really? A warm body sitting behind the counter that sells MTG doesn't bother taking time to know about MTG? So did management hire him knowing he knew nothing about one of their products? Or did they expect him to learn it later?
Either way, I had to keep asking questions just to get some basic info on MTG having core sets now instead of editions like I remember. And after asking more, I discovered they also have theme sets.
Then I asked if MTG has pre-built decks still. "Oh yeah, he said"... "over there on the second shelf down". "Where I asked"? "Over there", he replied. I had to go hunt for it instead of this lazy employee getting up to show me.
I started looking through the pre-built decks, of which Comic Swap had a very limited quantity. I didn't see any indication of sets behind unique from each other, so I asked "do they just have one desk now instead of different color pre-built decks?" He replied, "No." He didn't bother explaining, and didn't get up, but just sat there as I stumbled upon the wording at the very top of the box to describe different decks. In the mean time he started playing some video or game behind the counter where he was seated, completely ignoring me... his only customer there at that minute.
So for the extremely rude and unhelpful clerk, I'd have to give this place only 1 star. To make matters worse, the stock of pre-built decks was low. I couldn't make heads or tails of the names of the decks (no clue what color, function they were), and there were no guides or manufacturer-supplied sales brochures there for me to look at about MTG.
Avoiding this place from now on. I'll just do my own research online. read more