Fab new shop girls Millie loves coming to see you every time! See you soon Millie xread more

From the owner: All aspects of dog grooming Full Grooms…read morePatt Grooms Bath and dry Nail Trimming Ear Cleaning Anal Gland Expressing Face Trims

I wish you could give no stars but unfortunately you can't. I have NEVER had an experience like…read morethis in my entire 32 years. Please do not take your pet here. I am traumatised and so is my dog. I had to get the police involved due to being verbally attacked and threatened in the store. It sounds like it can't be true and believe me I wish it wasn't. I booked my 10 year old bichon/yorkie cross in today at 10.30am...didn't get a great vibe from the start as the place smelled of cigarettes and the woman wasn't the most professional looking. I was told I would get a call when he was ready. At 1.30pm we still hadn't heard anything so I called to ask for an ETA. The woman (who is called Pamela) kept repeating she didn't have a time as he'd been 'naughty' so that's why it was taking so long and then hung up on me. My dog has never been described as naughty by anyone who has met him! He is the most loving little lapdog and has never attacked any dogs, other animals, and certainly not humans. Upon her hanging up on me, we instantly became worried so drove along from Tynemouth to pick him up (at this point we didn't care if he had been groomed, we just wanted to know he was safe and well). Pamela was there when we entered and proceeded to swear and shout at me and continued saying my dog was vicious. Obviously my dog is my baby so I became very emotional and just wanted to see him. They wouldn't allow this until I paid, I didn't want to pay after being sworn and sweared at. This then escalated when a man came in, who I am presuming is the owner, and I had three women and a man shouting at me and holding my dog hostage. I called the police immediately. As we were waiting the abuse continued and Pamela came at me shouting a centimetre from my face and said she was going to drag me out of the store if I didn't pay and keep my dog. She was so disgusting that the man had to push her and her colleagues into the back room. She persisted though and kept coming out and shouting and swearing. It was like something off Jeremy Kyle, absolutely appalling behaviour. In the end my dog was the most important thing so I paid the ransom fee (a ridiculous £32) and finally got him back at 2.30pm. I have given my statement to the police and await a further interview tomorrow. Please bear this warning. I wish I had videoed it but was so in shock at the violence that it wasn't my first instinct. Please share my story and stop these people treating people and pets in this manner.

From the owner: We offer a wide range of services including pet, working and show grooms, bath and blasts, hand…read morestripping etc. All our staff are highly qualified and animal first aid certified. Our premises are local authority approved for health and safety and we also have full public liability insurance. So you can be rest assured that as well as getting the service you require, your pet is also in safe hands.

I took my 12 year old collie x Chico to Wendy at King's Road Vets as he had been off his food (very…read moreserious for him!) and extremely 'wobbly' and disorientated over the previous 12 hours. By the time I took him to the vets I was convinced that Chico had suffered a stroke and there was no recovering from this. Wendy and her team (I think Helen and Natalie were the staff on duty) could not have been more reassuring and professional. Whilst explaining everything in english (rather than medical words I can't understand) they continued to reassure Chico & calm him despite his obvious distress. I was talked through every procedure that was carried out (blood tests, urine tests and x-rays which they even showed me)and also had the costs explained to me in advance so that there were no nasty surprises at the end of his treatment. Wendy and her team were very thorough & were so patient with me during my many phonecalls asking how my boy was doing! He's back home now, and although I don't know how much longer he'll be with me, I'm confident he's in good hands and will never take him to any other vet. I've just registered both my other dogs with King's Road too. Highly recommend them. In short they really do deliver what they promise. My boy was treated with absolute respect and care, and I was kept informed at every stage.

A warm, welcoming and caring environment, We took our rabbits to the practice as they were not…read moreeating and the staff were very supportive, providing lots of help and advice.

Excellent grooming service, our pets really like going to Pampered Paws, and the owners genuinely…read morelove dogs. The dogs come home clean, well groomed and happy and the prices are truly reasonable. I wouldn't go anywhere else now I have been to other grooming parlours in the past and some of them leave a lot to be desired! Happy owners and happy pooches!

This is a great place! My partner took our dog last week. Normally she is a bit of a nightmare to…read moredeal with. However the owner Faye certainly has a way with dogs and for the first time ever our dog had a positive experience and also came away looking great!

This is Mia's second visit to Terry and his team and I wouldn't dream of taking her anywhere else…read more Frim the second you walk in you are made to feel at ease and as part of the family. they go above an beyond to make sure you are happy and most of all your pet is too. Mia looks absolutely gorgeous and loved every second of her pamper. we can't wait to see you all again in October xxxx