Our 91 year old father has been living independently all his life until recently. We knew he…read morerequired full time care, but weren't sure that could be accomplished while keeping him in his home. How delighted we were to discover Home Instead. The two caregivers they placed for us are godsends. We didn't have to go through trial and error to find the perfect caregivers for our dad. Home Instead does everything right by hiring quality individuals and matching them to meet the needs of clients and their families. Dad is happy, well cared for and we, his family have peace of mind.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Rockford, IL. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Rockford and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

Janet cleaned for us a few times. Our problem was we couldn't get her to leave. She wanted to talk…read moreand ask questions about our life. She would sometimes sit on the sofa and say how tired she was. We didn't think she was professional.

Janet is detail-oriented and friendly. She wanted to be sure I was pleased with what she had done;…read moreso she asked me to walk through at the end. She didn't get as much done as I expected, and she was here much longer than I thought she would be. This was her first time, though. What she did was well done, meticulous actually. The kitchen floor looked fabulous! Cleaner than it has ever been. There were permanent (we thought) marks that are gone now. She was willing to stay even longer. It was I who said no. She seemed frustrated, but she was polite about it. The tasks she left were small ones. This was her first time with us. It won't take as long as she gets to know our house, I hope. She brings her own equipment and supplies, and she checked with me to make sure I was ok with what she was using before she started. I asked her to come back next month.

This is the most disorganized, inconsistent, unreliable and untrustworthy home health company in…read moretown. They don't take issues seriously, and don't do much to resolve anything. They lost our contract and money in the beginning and wanted us to redo and repay everything again.... Unbelievable. They also don't let you know when (day/time/who) they are sending..... There is a constant revolving door of staff and caregivers - no-one stays with them long..... it's frustrating.... They are completely incompetent. If you need good care for your loved ones, look elsewhere.

jasmine is absolutely phenomenal caregiver and the rest of your staff. oh and by the way…read morecongratulations on your promotion well deserve!

Assisting Hands was suggested to our family from Mercy Health Care, as a supplemental service to…read morehospice to help care for my father. Their professionalism, genuine care and concern for my father and our family is beyond compare. Any issues that arose were quickly addressed to our satisfaction and their staff was very reliable. No words can thank Brisa and her caregiving staff for how amazing they were, going above and beyond to make sure my dad was comfortable, clean, and cared for. Cannot thank you enough!

I called the owner Jen to learn more about their services offered and she was so nice and…read morecomforting on the phone. It's a hard decision when a loved one needs some additional assistance. I feel confident that Jen is a trustworthy person that will put my loved ones first. I am looking forward to working with Jen and Assisting Hands Home Care on making the transition go smoothly.

This used to be a great place to work and if you had questions the staff was great to work with…read more Now the staff has been cut and most of the ones in the office is left to wear 3-4 different hats for the company leaving it hard to get an answer or finding time to catch them in office. I for one was sent to a home with no notes on a patient and no paperwork. One afternoon I was basically called a liar that the certain staff member said she had given me the paperwork but I never did receive it. It is not a good thing to walk into someones house not knowing their name incase of an emergency, their diet restrictions if any, medical conditions, or if they need a walker or wheelchair. It really saddens me to think how great this company was and I was in hopes to still find the caring. loyal, and trustworthy company I had worked for in the past.

Unfortunately, the actions of Visiting Angels of Rockford have instigated estrangement between my…read morefather and his children - myself and my brother. Both my father and stepmother are not physically well, and not of sound mind. They are cognitively impaired by dementia, paranoia, and long time addictions that have addled their brain. After things reached a crisis point, their healthcare provider would not release them from hospital without a plan for home care. Visiting Angels were employed to cover this. As mental health kept declining, my stepmother took measures to keep my brother and I out of the picture, even though we have been attempting to care for and help them for years. We were shut out and told that the Visiting Angels were all they need and that we should stay away. My brother and I have had a very good relationship with our father, this was uncharacteristic and most certainly a sign of dementia and stepmother's machinations to keep us out. Since we were shut out, both my brother & I made occasional phone calls to Visiting Angels, maybe once a month at most, to check in on how things were going, and express concerns that we had about their health. I was horrified to discover that the care coordinator was calling my stepmother after these phone calls to tattle on us! This is a breach of my privacy and very unprofessional. Surely, Visiting Angels is aware of the cognitive state of my parents and yet, they ignored that, went behind our backs and reported my brother and I for being meddling. At no point did Visiting Angels tell me when I made these calls, that they would be reporting back to my parents. They did this secretly and without our knowledge and consent. This is a serious violation, and its lucky I don't have any money, otherwise I'd hire an attorney to sue you. My father, in a heightened state of dementia, lashed out at me, became violent, (luckily didn't physically try to hurt me), and treated me like I was some sort of degenerate who was trying to upend his life simply because I was concerned and checking in with the service that he now regarded as more important than his own children. He & my stepmother have shut down all contact and we are now estranged -- all as a result of Visiting Angels making secretive phone calls to tattle on well-meaning children who only wanted the best for their parents. You should be ashamed of your behavior, and someone should have lost their job as a result. I would never recommend this Visiting Angels franchise, unless you want to lose contact with your parents.

From the owner: Visiting Angels offers a variety of essential personal home care services for seniors. Our office…read morein Rockford, IL serves older adults throughout Boone and Winnebago Counties, including Belvidere, Caledonia, Capron, Cherry Valley, Durand, Garden Prairie, Loves Park, Pecatonica, Rockton, Roscoe, Machesney Park, South Beloit, Poplar Grove, and Winnebago. We are committed to helping seniors get the care and support they need to continue living at home for as long as they wish. From preparing meals to assisting with light housekeeping, our caregivers are compassionate and proactive about providing personalized care for each and every senior in our care. Our senior care services also include memory care, palliative care, fall prevention services, and so much more. See why we're Rockford's choice for in-home care today!

I would give them negative 5 stars. My great aunt used their services and in less than a week the…read moreassigned caregiver had stolen her pain medicine among other things.

I used to have great workers from Adduss I'm hoping they'll get a new care giver has fast as they…read morecan senior resource put in to get back with Adduss the send care givers who know his to do the work and are very nice worker

We used Heartland Hospice for my mother's care. She died in the early morning hours. Before she…read morepassed I called the on-call number 3 separate times!! The nurse called me back and said she'd be out the next morning. 3 times I called! She never came out! She had the audacity to tell me that my mom was not going to die. I kept telling her that things were different. They didn't make her last days comfortable. They made them miserable!!! Oh, if I had a do-over!! But that's something I have to live with. The on-call nurse should be fired. Worthless! Am I angry? Yes!! I hope the on-call nurse dies the same way she let my mother die. No compassion.

My father was dying from cancer and needed to get home ASAP. They kept trying to put off the start…read moreof hospice care by a day, and it took hours of fighting them over the span of two days to get him home the day initially promised. Deb, the intake nurse, was AWFUL. She treated my dad worse than a piece of furniture. She talked to him and knew that he was conscious. But she left him completely bare from the waist down, then went out to her car for a catheter, and left him there struggling to cover himself. Once she got him set up, she kept noting how agitated he was, and we told her that he was afraid, so she decided to sit a few feet from him and loudly and graphically described how she thought his death would progress. He heard everything. She estimated he'd last three days, but she absolutely broke him. He died about an hour after she left. I think she was the on call nurse, and she ignored our calls as we tried to get help to make things easier for my dad. Everyone from Heartland who came after he died was fantastic, but at that point, who cares?