Sugar N Spice in home care team is exceptional at delivering wonderful medical care and advocating…read morefor their patients and families. If you are in need of home health in flagstaff Az I absolutely recommend Regina and her team! 10/10

The owner was very nice and respectable when she came and visited us to see what our needs were…read more She spent time going over all of their services and helped us understand the benefits of using their services. She spent time with my wife to be able to find the right caregiver that she would send out to help with her needs. The owner also came out on the first day to better understand the procedures of care that my wife needed so that she could train her caregivers on how to best take care of my wife. The caregiver she assigned to us was wonderful. She took great care of my wife and helped me with household chores. She went above and beyond to make sure my wife was comfortable and that she had everything she needed. When I had to make changes to the schedule, they were able to accommodate and get us the help we needed. I would highly recommend Sugar N Spice for caregiving needs that you may have.

Very caring! Responsible! Thorough! Expert in the field! Well knowledgeable and experienced!…read more Would highly recommend & trust Integrity First Home for your loved ones homecare. TASHA, THANK YOU SO VERY MUCH!!!!

From the owner: • Social interaction and conversation • Companionship…read moreduring walks or outings • Playing games and engaging in recreational activities Personal Care: • Assistance with bathing, grooming, and dressing • Help with toileting and incontinence care • Medication reminders • Planning and cooking balanced meals • Special diet preparation • Feeding assistance if required • Light housekeeping and tidying • Laundry and linen changing • Driving to medical appointments • Grocery shopping and errands • Escorting to social events and gatherings • Support with walking and transferring • Exercises to maintain mobility and strength • Checking vital signs (blood pressure, heart rate, etc.) • Keeping track of symptoms and reporting to family or healthcare providers • Specialized care for individuals with memory impairments • Cognitive stimulation and engagement activities • Providing temporary relief to family caregivers • Round-the-clock care and supervision • Comfort care for individuals with terminal illnesses • Assisting with post-operative recovery at home • Monitoring wound care and medication schedules • Support for individuals with disabilities • Helping with adaptive equipment and activities • Feeding and caring for pets • Offering a listening ear and emotional comfort • Providing companionship during times of loneliness or distress • Tailoring services to individual needs and preferences • Adjusting care plans as needs change over time

There is no harder task than finding the right place for your loved one. Fortunately, Country Care…read moreis There. The best way to describe it is that this House is home. It is so different from the places I've seen before. It looks like a comfortable, warm, and beautiful home, which is reassuring to the residents. The staff is loving and kind. The staff takes remarkable care of the residents. Also, the food is good, and the schedule revolves around the residents, which is remarkable. And, impeccably clean and has lovely grounds in a beautiful, private area. They get lots of love and attention. There are Caregivers on staff and a wonderful manager, and there are plenty of people working at all times. The staff is careful to answer all my questions, and never act like they are too busy to talk to me. I can't stress enough how special Country Care is. We are so lucky that our loved one can live there and be loved and doted on by the remarkable staff. They have a passion for providing the best possible care for people and for serving their families.

My grandma was here for over 2 years and I'm so thankful for all the love and care she was shown…read morethe entire time she was there. All the staff took such great care of her and the owner Savannah was amazing at communicating everything with us. I will always recommend country care to everybody I know. If you want to make sure your loved one is truly being cared for this is definitely the place. Thanks to all the staff here and Savannah I can't thank you all enough

The caregivers are unexperinced.. Although they have credentials, there seems to be alot of…read morestealing going on. The care I expect for my mother is way beyond what they have to offer.

The actual care my family received was good, and I am grateful for his caregivers. Although I had a…read morebad experience with the owner Allen/Manager. It is heartbreaking what transpired. I tried to communicate with Allen but he would not return my calls.

Watch Out. These…read morepeople gave me a caregiver named Shannon Hayes who was unable to connect with my 94 year old mother and could not get her to shower and clean up which is why I hired her in the first place. Every week it was another excuse and another bill. Then she showed up the final time, failed again and the next day I get a visit from Adult Protective Services. The social worker said that there was a complaint about my mom being left alone with no food and only beer and other things that were simply not true. I had to explain (and show) that she gets meals on wheels and has a freezer and cabinets full of the stuff she likes and show the social worker that the details of the complaint were untrue. I decided to leave the social worker alone to talk with my mom so that she could do her job and would know I had nothing to hide. After that and showing her that the report was false after the visit, the social worker closed the case immediately and complimented me on the job that was being done. This only confirms the false claim made by the caregiver. I thought it was pretty sad that my mom was able to connect and talk to the social worker in ways that visiting angels and Shannon were unable to accomplish. SInce who files the report is confidential, I can only surmise it was her because no one else had access to the house and the inside of her refrigerator. But then I called th eoffice and apparently the manager was the one who made the actual call. This is the same manager, Gabriell, who, when I hired Visiting Angels, promised me that if there was ever a concern over mom's welfare that it would be brought to my attention and that no one in their group would make those kind of calls. Had the social worker been unreasonable, the results of this spiteful call could have been devastating. Shannon Hayes and Gabrielle both defied my trust, failed in their job, and filed a false report that resulted in nothing but praise from the visiting caseworker and an apology for having to come out. So my experience is.... Couldn't do the job Did not protect the relationship Violated my trust. Filed a false report My next stop is small claims court. Your next stop should another company.

Wonderful and caring company to work for! They listen to your concerns and are prompt at…read moreresponding. Definitely would recommend!

Very great company! Have used them in the past for help with my family and got a job with them…read morecause I loved the company so much! Office staff is amazing and the caregivers are all very well trained and have never had an issue with any of them! Best company in town! Great care :)

My husband is 83 and I am 77 and I am facing right shoulder replacement surgery in a couple of…read moreweeks. Since our goal is to remain in our single story townhome as long as possible, I decided to contact a senior agency that provides in-home non-medical care when I was no longer able to do our own housekeeping, knowing we would need additional help as time went on. I contacted Caring Presence. We had an intake and assessment meeting with Laura on 6/19/24. She was very caring and professional. I explained that I would like to have a thorough surface clean every other week and I would maintain between those cleanings and asked her if that would fit their definition of "light housekeeping". She indicated that they could accommodate our request. We discussed scheduling, and I responded that our townhome, which is a little over 1,200 square feet, took approximately 3 hours to clean, but not knowing the skill or speed of the caregiver to be selected, I indicated that I would be willing to pay for a fourth hour if it was needed. At the end of the meeting, she indicated my first scheduled cleaning day was to be Friday, June 28th. Paperwork that she left me included rules and expectations, and I will quote only what is relevant to this review. "You will be required to sign the caregiver's time sheet, which verifies each day and time services were provided." Additionally, I was required to give their agency 24 hour notice if services were not needed, which was very reasonable. On Friday, June 28th when we were prepared for the initial caregiver's visit, I received a call 45 minutes prior to her expected arrival to inform me that a caregiver had not yet been selected for us. Apparently, the 24 hour notice requirement only works one way. The next week, we received a call to inform us that a caregiver had been selected and she would arrive on Friday, July 5th at 9:00 am. Again, 40 minutes prior to expected arrival, I received a call from Caring Presence stating that the caregiver had called in at 1:00 am to report that she had food poisoning. Her visit was rescheduled for 2 weeks later, on July 19. She arrived promptly on the 19th, and we spent a half hour going over what needed to be done. I spoke to her about the 3 hour schedule and the fact I was willing to cover an additional hour if she needed it to do a thorough surface cleaning. She told me she was through just prior to a full 3 hours, and I confirmed with her that I was happy to pay for the full 3 hours. I asked for her time sheet, and she said she didn't have one. She told me I needed to sign on her phone to indicate that she had been there and done her work. There was nothing on the phone but a blank screen with signature line. I signed it. Although paperwork indicates she was not to receive a gratuity, I gave her $20 in cash to mostly offset her expectation that it had a 4th hour scheduled in case it was needed. On the following Monday, I received an email notice that $112 had been debited from my checking account for 4 hours of work at $28 per hour. I called Caring Presence to bring the mistake to their attention and ask for a $28 credit to my account. I also wanted to know where this timesheet was that I was supposed to sign to confirm her hours. I was told I could only speak to a person that was currently on vacation and he would have her call me first thing Friday morning when she returned. I asked to speak to Laura who did our assessment and set up our first schedule. He refused to allow me to do so. I received no call from their office on Friday morning. I hired a cleaning service and provided Caring Presence with a written termination of our Service Agreement via email on Friday afternoon. These Facts are why I could never recommend anyone to use the services of this organization.

Lousy food! Salty, small portions....food full of salt. Staff look like they're barely there,…read moreannoyed because they have to wait on you.... Pitiful to even go into Charley's.

My father is in memory care and it seems this is the most expensive place to live and the worst…read morestaffed and neglected. Some staff members are exceptional thank goodness but others you find in corners or in the lil office on their phones. Maybe they are on a break. But the feeling to me is TONS goes into marketing and expansion and a lot less into taking care of those most in need. Weekends are the worst there for residents.