Very great company! Have used them in the past for help with my family and got a job with them cause I loved the company so much! Office staff is amazing and the caregivers are all very well trained and have never had an issue with any of them! Best company in town! Great care :) read more

My husband is 83 and I am 77 and I am facing right shoulder replacement surgery in a couple of weeks. Since our goal is to remain in our single story townhome as long as possible, I decided to contact a senior agency that provides in-home non-medical care when I was no longer able to do our own housekeeping, knowing we would need additional help as time went on. I contacted Caring Presence. We had an intake and assessment meeting with Laura on 6/19/24. She was very caring and professional. I explained that I would like to have a thorough surface clean every other week and I would maintain between those cleanings and asked her if that would fit their definition of "light housekeeping". She indicated that they could accommodate our request. We discussed scheduling, and I responded that our townhome, which is a little over 1,200 square feet, took approximately 3 hours to clean, but not knowing the skill or speed of the caregiver to be selected, I indicated that I would be willing to pay for a fourth hour if it was needed. At the end of the meeting, she indicated my first scheduled cleaning day was to be Friday, June 28th. Paperwork that she left me included rules and expectations, and I will quote only what is relevant to this review. "You will be required to sign the caregiver's time sheet, which verifies each day and time services were provided." Additionally, I was required to give their agency 24 hour notice if services were not needed, which was very reasonable. On Friday, June 28th when we were prepared for the initial caregiver's visit, I received a call 45 minutes prior to her expected arrival to inform me that a caregiver had not yet been selected for us. Apparently, the 24 hour notice requirement only works one way. The next week, we received a call to inform us that a caregiver had been selected and she would arrive on Friday, July 5th at 9:00 am. Again, 40 minutes prior to expected arrival, I received a call from Caring Presence stating that the caregiver had called in at 1:00 am to report that she had food poisoning. Her visit was rescheduled for 2 weeks later, on July 19. She arrived promptly on the 19th, and we spent a half hour going over what needed to be done. I spoke to her about the 3 hour schedule and the fact I was willing to cover an additional hour if she needed it to do a thorough surface cleaning. She told me she was through just prior to a full 3 hours, and I confirmed with her that I was happy to pay for the full 3 hours. I asked for her time sheet, and she said she didn't have one. She told me I needed to sign on her phone to indicate that she had been there and done her work. There was nothing on the phone but a blank screen with signature line. I signed it. Although paperwork indicates she was not to receive a gratuity, I gave her $20 in cash to mostly offset her expectation that it had a 4th hour scheduled in case it was needed. On the following Monday, I received an email notice that $112 had been debited from my checking account for 4 hours of work at $28 per hour. I called Caring Presence to bring the mistake to their attention and ask for a $28 credit to my account. I also wanted to know where this timesheet was that I was supposed to sign to confirm her hours. I was told I could only speak to a person that was currently on vacation and he would have her call me first thing Friday morning when she returned. I asked to speak to Laura who did our assessment and set up our first schedule. He refused to allow me to do so. I received no call from their office on Friday morning. I hired a cleaning service and provided Caring Presence with a written termination of our Service Agreement via email on Friday afternoon. These Facts are why I could never recommend anyone to use the services of this organization. read more

Rebecca in the office who is supposed to help you with the caregivers has poor bedside manner and is extremely rude! I was a client of theirs until she decided that if I wasn't going to let her speak down to me that she was going to hang up on me. So just make sure that if you're going to deal with these people that you're prepared to have this woman speak down to you otherwise she might hang up on you and won't help you with your issues. I would have given them zero Stars if possible or negative Stars actually ! Also I've been using caregiving services for almost 20 years now and this is by far one of the rudest experiences I've ever had with a company that's why I only lasted maybe through a few months there. I definitely do not recommend them to anybody that's looking for somebody that's compassionate and that actually wants to listen to what you have to say. Also I was trying to tell her and warn her about the previous caregiver they had sent to my house that was snooping through my things and she didn't want to hear that so I filed a grievance with the insurance company. I definitely again do not recommend them very bad poor manners and be prepared to be disappointed and talk down to because I guess Rebecca is better than everybody and helping poor disabled people that are in wheelchairs isn't important to her! read more

I wanted to share my great appreciation to all the staff at Caring Presence. My dear friend went on long term care and hospice care very soon after. The staff at Caring Presence stepped in and coordinated his care with professionalism and true kindness. I needed to share this. Sincerely - Thank you. read more

Very caring. I recommend this company to families who look for not just assistance, but a loving and caring person they can trust in their home and with their loved ones. The caregivers and staff go above and beyond for these families as if they were their own. I would HIGHLY recommend them! read more