I am the MPOA for an elderly neighbor. She hired Comfort Keepers for in home care help after leaving the hospital and a rehabilitation facility for a fall. Pro: they have a monitoring system to detect falls and health. Cons: did not apply the discount for having Kaiser as they said they offer a 5% discount. They had a CNA claim hours that she was not there for, refused the photos and video as enough evidence and still billed the client. They had another CNA charge for driving and mileage, which was against the contract. After a dispute they did refund that charge but if I wasn't assisting and reviewing the bill for the client it would have gone unnoticed. They had a call out from a CNA and the company never notified me as the MPOA, which violated the agreement. Another CNA did a no call no show and client was left unattended for 2 hours. Pay was to include help showering and changing briefs, they didn't do it at all. MPOA had to assist elderly in both things because the company hired to never did. The CNA's were not updating each other or the MPOA in the system as co reacted to do. After just 2.5 weeks client gave notice of cancellation in writing due to complete lack of care by the company and multiple contract violations. read more