We found the hotel to be comfortable with a friendly staff! Most importantly, the room was…read morecomfortable, spacious and quiet. As is always the case with SpringHill, the breakfast is horrible and with an hour left, everything was wiped out. I think you just have to plan on not eating at a SpringHill for breakfast and tempering your expectations on that front.

The general manager is extremely rude. Her name is Sandra Dangerfield, terrible customer service…read moreand talking down to customers that have been using Marriott for years. I would never stay here again. She was laughing at guests requests and extremely disrespectful. If you have the chance to stay anywhere else I highly recommend it. If I could leave a review less than one star I absolutely would.

I came here to the Hampton Inn (Independence, Ohio) purely for pleasure immediately after a…read moreweek-long business trip. I stayed here for a short time while doing some sightseeing in the Cleveland area and I had a nice stay at this hotel while I was here. What was even better was that I stayed here entirely for free since a have a ton of Hilton Honors membership points. The surrounding area is quiet and peaceful, and the landscaping and grounds here are pleasant and well maintained. There are a small number of parking spaces in the front of the hotel for handicapped people and for diamond members of Hilton, and the majority of parking for their guests is on the sides and in the back of the hotel. As I checked in I was greeted by two ladies who were both professional and friendly. They greeted me kindly and gave me a key to my reserved room. Upon entering my room, I was immediately pleased. It was clean, nicely decorated, and well organized. The bed was incredibly comfortable and there was a sofa/chair in the room that reminded me of a chair you would sit in as you see your psychiatrist. Although this was a little funny, it was incredibly comfortable to sit in while watching TV. In my hotel room there was a small refrigerator, a nice TV, a hairdryer, a small/personal coffee maker, an iron and ironing board, and all the things that you would expect to see in a hotel. Unfortunately, there was no microwave in my hotel room, which was disappointing because I use a microwave daily. There is a microwave available in the lobby for their customers, but this is an inconvenient option if you use a microwave frequently. My room was quiet and enjoyable, and I felt safe during my stay. I really liked the bathroom layout as well, which was well decorated and very clean. While staying here I really enjoyed the free breakfast in the mornings, which was well-stocked with lots of good options. I was also appreciative that this hotel offers a selection of free coffee options throughout the day, which is a must for a true java-head like me. My check out was smooth. The young lady that checked me out was friendly, but I did think it was a little unprofessional to see her snacking on the free hotel breakfast while checking me out. Overall, I enjoyed my time while staying in this hotel. I would definitely stay here again.

The staff was incredibly friendly. Very clean. Comfortable beds. It's exactly what you would…read moreexpect from a Hilton property. We had a great stay!

Arrived here for a work trip and was pleased with the entrance to the hotel; it was very clean and…read moreimpressive. I was greeted at the front desk by a very nice attendant who smoothly checked me in. As I am a Hilton member, I received two complimentary bottles of water - nice! There is a snack shop across from the check-in area that had a LOT of drinks. Snacks, and eating options - I was surprised! My room was on the top 8th floor and using the elevator was cool because you could look out while going up or down. I found my room/suite and walked into the living room area. I set my things down and took a walk around. The living room had big tv, table with four chairs, couch and two side chairs with a coffee table. From there it was a mini hallway that had a wet bar, mini fridge, microwave, and coffee maker. Across from that was the bathroom and then the very large king size bedroom. The bedroom also had a large tv, two side tables with lamps, a desk area, and large dressers. Overall the experience was nice, room seemed a little dated but they had made renovations to not feel dated. There is also a full restaurant and bar in the lobby/ main area. My room overlooked Route 77 and I had a great view of the city of Cleveland. I would stay here again if back in the area.

This stay at Embassy Suites - Rockside Road, Independence, OH was completely unacceptable…read more Teenagers were loud and disruptive in the hallways all night long, forcing me to personally confront them outside my own room door. I contacted the front desk, and while staff did ask them to stop, one of the teens was then spotted alerting the group that a guest had complained -- making it clear that management had no real control over the situation. Breakfast was a health hazard. Children were digging into the food -- including the cheese -- with their bare hands. Staff had to be told to remove it. That should never require a guest to intervene. The situation ultimately required police involvement. Embassy Suites on Rockside Road failed on every level -- guest safety, sanitation, and basic order. I strongly urge management to take immediate corrective action. I will not be returning, and I cannot recommend this property to anyone.

Stayed here for two nights for a business trip. Checking in was absolutely easy, and they thanked…read moreme for being a card member. The room was very clean, the bed was quite comfortable, and the pillows were great. The bathroom while being very clean, had a dated tub, and could use a refresh. I had no issues with the Wi-Fi, as has been mentioned in previous reviews, but I also pay for the $4.95 high speed upgrade, when I'm traveling for work. Front desk staff was absolutely amazing and kind. The cafe staff were sweet and helpful, although it was unfortunate that nothing was available except for Starbucks and the quick serve. I had arrived hungry, and had to order Uber eats for lunch. That in itself is not an issue, I might have done so anyway. The fitness center is small, but very well equipped to get in a nice workout. Full selection of free weights, a weight bench and elliptical, peloton, and two treadmills. I would absolutely stay here again if I was in the area, it's conveniently located to plenty of nice restaurants for a night out, also.

This hotel stay was booked from a recommendation and it didn't tell you how insanely rude the staff…read moreis. I will not stay here while I visit Rays Bike park again! Unbelievable, the front desk staff wore a teddy bear oversized blanket/ shirt to work in! The same woman told me there were complaints about my family being in the pool area. The right thing to do, was to talk to us and say hey, it's adult swim I will have to ask you to leave. The wrong thing she did was tell me my kids were a problem ! The women in the pool area were loud, swearing and inappropriate. Glad to know that was ok. There are several Hiltons in the area, run there !

We have been staying at Hilton Home 2 Suites for sometime and this location did not disappoint. The…read morefacility seems pretty new and was in great condition. Our room was very nice and well stocked. Breakfast was average. I've had better and, most definitely, had worse. The staff was very friendly and made us feel welcome.

The third floor reeked of marijuana and was literally hazy with smoke. Front desk claimed to see…read moreand smell nothing. It began to creep into our room and since I was with our child we left. Also, there were spots of blood on the pullout couch.

I was here for an event a couple weekends ago. The buffet was fantastic, very clean, and the room…read morewas the perfect size for our group of about 95 people. I was one of the speakers and I found it to be a nice space with good acoustics. Parking was close and convenient to the event center, which was off to the side of the hotel. I have never stayed at this particular Holiday Inn, but I do love this hotel brand (especially the happy hour and the breakfast!)

I am writing this review because I think it's important for people to know what some housekeeping…read morestaff (not all housekeeping staff) are doing at hotels. I want people to know how some guests are being specifically targeted and taken advantage of because they have a disability. My friend's husband has a disability and a couple of staff members targeted him and tried to exploit him for money. Here's a brief synopsis of what happened. A couple of the housekeeping staff requested my friend's husband's cell phone number suggesting that they wanted to be able to assist him when he needed. Then they tried to exploit him by offering to sell him hotel products, ie, towels, shampoo, body wash, etc. One of the Housekeepers offered sex and sent explicit photos to encourage financial support. In addition, this housekeeper also sought financial support for a drug habit. Hotel supervisors and a hotel administrator minimized the complaints, addressing the behaviors demonstrated by housekeeping staff when presented with the information, except for the housekeeper that sent explicit pictures. That issue was addressed, but the other behaviors exhibited by a few of the housekeepers didn't appear to be relevant to the hotel administrator. He simply didn't want to hear it.

Not really worth the price. la Quinta is going down hill from where they once were…read more This location is showing it's wear. Bed dips when you're on it. Reminds me of beds your grandparents had that no one every slept on only when you spent the night. Felt like a bed from the 1800's with actual springs in it lol. King room is tiny with a super large 26" tv (insert humor). Not feeling as clean as we would like but it's a 1 night stay (thank GOD). If you're tight in budget and don't care for "frills" maybe choose this place.

This hotel Stinks the SMELL is disgusting It smells like garlic onion and cigarettes. The rooms are…read moretotally false advertisement the rooms are dirty and smell like dog and they are tiny, the AC vents are sooooo dirty and full of dust. It seems as people live there and cook there thats why the smell is outrageous. We stayed in the 3rd floor i wanted to throw up every time i walked out the room

The Sign of a Great Company are The FRONTLINERS!!…read more 5 Employees Review Dontez, Daysha, Shadona and Jordan Shadona Was TOP NOTCH in many ways. I WAS IMMENSELY GRATEFUL, IMPRESSED AND SO HAPPY Very Very Nice, Courteous, Helpful, after A 6 hour Drive from IL, arriving at 2am, due to movers, did not show up on time..& disrupted  my whole time schedule.. I was beyond exhausted, stressed.... SHE WAS THE PERFECT EMPLOYEE TO GREET US... Daysha Nothing short of Amazing.... She will always work 1000% to make sure you are good with whatever you may have going on. Friendly, Sincere,  Patient, Positive Attitude And quick!!  Jordan was easy going personable, willingness to help during Late Night Shifts.... NOTE THIS Dontez Is Amazing Standout CS Manager WHOM I TRUST, His Word Is Good.. and his Work Performance Shows.  Costs, Prices,... told over phone, confirmation Emails, Calls, was exactly charged for services asked for and rendered.. any changes until 6pm up to day of, is a great Perk..

Let's start by saying it would be ZERO if I could. From the beginning it was a nightmare. No phone…read morein the room a bathtub that would not drain at all! A shower wand that won't stay in the holder just falls to the floor. ( handicap accessible room ) they did come try to fix it, but the genius put the hose behind the bar so then it would only go up waste high. Hope you don't want to wash the upper part of your body ... or hair. lol what a joke. Air conditioner that doesn't work. Halls that are a wall of marijuana smell! Floors ( in your room) that are so dirty your feet are black. Response from manager is well they are just minor inconveniences. Now each of those things happened on different days. There was so much more wrong I just get more frustrated thinking about it! I DONT recommend this hotel!!! One of the employees even said they don't recommend this hotel. That's sad.!

Upon the arrival to a hotel in which my children and I always frequent hotels on birthdays as…read moreeither a staycation or vacation. Upon me entering the hotel I was somewhat greeted by Brittany who never followed the 15/5 rule. Brittany asked? "What brings you in today?" I replied by saying "It's my son's 15th birthday and we decided to come here as a family with a few friends to celebrate." Brittany replied by saying "Well don't leave him alone". I was caught completely off guard and I said, "Of course I wouldn't leave him alone." Brittany's statement bothered me so much that when I went to the room to take our belongings, I expressed my concerns to my daughter that I was offended and needed to say something. I went to the lobby and told Brittany that I was offended by her statement of me leaving my child alone. Brittany says, "well people do it all the time!" This was very offensive also as just because "people" do it does not mean it is ok for you to judge and think that I will also. A few hours pass and we go to dinner for my son's birthday celebration in Westlake Ohio which is about a 45 minute commute to the hotel. My daughter who is 20 decided to leave and head back to the hotel with my son and his friend. I stayed back to wait for boxes and my tab and said that I would be headed back soon. As I am in route to the hotel from dinner, I get a call from my daughter who at this time had been back to the hotel for maybe 20 minutes. My daughter Layviell says "Brittany sent the security guard to the room because you left your ID at the front desk." I call Brittany at the front desk to tell her I am in route and as soon as she answers she says "hello?" (Improper). I say "hello???" (Is this Residence Inn?). Brittany proceeds to say "You have to come get your ID!....See this is what I was talking about!!! You left your son unattended!!!!" I proceed by saying "How did I leave my son unattended and my daughter is an adult?" Brittany says, "Well I am calling the police." (My reservation was for 4 children and 2 adults in which 1 adult and 4 children were in the hotel room during this time.) Once Brittany told me that police were headed to my young adults who are again 20 and 15 years of age. I began to speed to try to get to the hotel because I am scared at this point not knowing how this situation is going to go because my children have never had to be in a situation to this capacity with police officers. The police got there before me of course and made my children very uncomfortable and nervous. Everyone was escorted out of the room by the time I arrived. I go to the front desk and ask to speak with Brittany and was immediately told that Brittany was no longer there. Brittany was Indeed there and hiding in the back room. My boyfriend and I asked Phyllis, John and the security guard what was the reason for us being evicted and they all said they had no clue. I am not sure how someone is evicted with no reason. Brittany made fictitious police report due to her being coerced to act out someone's prejudices and/or her own personal bias. Brittany was nasty from the time I entered until the time she had me removed. Brittany ruined my son's 15th birthday and made this such a traumatic experience for all of us. Caused so much stress and anxiety within those few hours. Due to us being removed with no explanation I decided to go back on 12/9 to get my questions answered, my concerns heard and to ask when I would receive a refund. Upon my entrance Brittany refused to service me by locking the doors to the lobby. I immediately picked up the phone and she answered. I asked why she locked the door as I only wanted answers to the questions that I had. Brittany proceeded to say, "This is not Brittany this is Tiffany." I asked, "So why are you locking the door?". Brittany then acts like the phone is out of order and proceeds to hang up. Since this situation occurred, I have reached out to Marriott's customer service and have not able to talk to anyone with any resolve. I also spoke with General manager Anthony who said that he would call me back and have not heard back from him either as my concerns continue to go unheard. I finally received an email back stating that the general manager said we were evicted due to smoking, a party going on in room and me leaving children left unattended. There was no party as there were less people than my reservation stated and there were no children left unattended as my daughter is 20 years old. This situation saddens me that it is ok for Marriott and their employees to mistreat loyal customers. I am currently in process of filing federal complaint. My son is now deceased and that was his last bday and this is the memory that we have left on the last memorable bday.

I was initially hesitant after reading some Yelp reviews, but I decided to book through Expedia,…read morewhere the hotel had an 8.6 rating--not bad at all! A few days before my arrival, I called a couple of times to check if early check-in would be possible. Grace and Andre were both incredibly kind and assured me that while it wasn't guaranteed, they would accommodate me if availability allowed. When I arrived in the morning, I was greeted by Mark, who was extremely friendly and welcoming. Without any hassle, he allowed me to check in early, which I truly appreciated. Later, when I realized I had forgotten to bring body lotion, I went back to ask Mark, and he generously provided me with a couple of bottles without hesitation--such great service! The room was nice and clean, with a little kitchen that made my stay even more comfortable. The breakfast each morning was fantastic, with a great variety--croissants, bagels, English muffins, bread, scrambled eggs, sausage, potatoes, cereal, waffles, and, of course, coffee. I loved it! At checkout, Bernetta (apologies if I misspelled your name) was also very kind and helpful, making the departure process just as smooth as my arrival. Overall, my stay was a 5-star experience. I hope future guests have just as great a visit as I did! I'll be traveling to Cleveland more often for business and will definitely be booking here again.