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    Courtyard by Marriott Cleveland Independence

    3.4 (45 reviews)
    Open Open 24 hours

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    Terrible!

    Hotel is a 3 star at best based on being out dated. Then o top of that, don't expect to be able to watch tv if it's raining. TV went out along with internet multiple times the first night. Then here comes the second night- toilets on the hotel start backing up! Disgusting and go figure the water started to overflow everywhere! They do not have mate nance on the weekend and one of the girls from the front desk had to plunge and clean up the water all over the floor that ran to the carpet. They did not have any rooms to move me to and also would not comp the room for the night. I received a $50 credit and will not ever go back!

    I finally settled on a merlot and a $4 bag of chips.

    Excellent hotel. Upscale, comfortable, clean, friendly. Easy check in, accurate check out. Two beds, both good. TV, shower very good. Internet good. Nice and relaxing library - quiet. Very good parking. Location/access superb. I return to area in 10 days and I'll stay here again. Heads up for the business traveler, however: Out of Cabernet and Chardonnay for happy hour Out of four (4) basic food items for happy hour/dinner Water no longer provided, bring your own or stay at Hilton or Hyatt Two of us in double room but only provided one (1) paper coffee cup and coffee packet, one small plastic "water cup" - Since maid service only "every other day" I stopped by front desk and got hesitation for more. Continuous, lighthearted but very loud vocal banter of food/beverage personnel was overpowering, several of us had to move to library to work on our paperwork, computers. All in all - a great Marriott property, just iron out the minor mgt. issues above.

    Sitting on the balcony enjoying the peace and quiet.

    If there were more stars to give I would! There aren't enough characters to write how much of a horrible day I was having until I walked into the Courtyard lobby and was warmly greeted by Carl. I stay at Marriott properties all the time,even at the 5 star hotels I've never been treated better. His voice is pleasant and it seems like he knows when someone needs to just relax.The check in was fast,and the room was clean and comfortable. I can't thank Carl enough for giving just a little ease to an otherwise horrible day! Maybe he should train all the incoming front desk associates for Marriott,because he for sure has it right!! Thank you Carl!

    Neal E.

    I recently stayed at the "Courtyard Cleveland Independence" location for two nights. Overall, it's a clean, comfortable hotel. I had no issues with my room. The bed was comfortable, the room was clean, the WiFi was fast, the HVAC worked well, and the mini fridge kept my drinks cold. The hotel does have some major issues maintenance-wise and in other areas: - The rooms feel dated. My bathroom, while clean, needs to be updated. The shower looked like it is one of those one-piece fiberglass units - and the finish on it was yellowed. - The word "Marriott" on the outside of the hotel is on the fritz - flashing intermittently like a strobe light. - One of the elevators was out-of-order during my stay. - This Courtyard has the worst condition parking lot I have ever seen at any hotel. The entire parking lot needs to be re-leveled and repaved. - The HD TV in my room was really old, and really small. The TV's are mounted on a mounting board, that has room to support a much larger (and thinner) flat screen HD TV. - When I checked in, I attempted to upgrade to their "Enhanced WiFi" package for faster speed. However, the system kept telling me I was not in their system. The front desk called their tech support, and it took them approximately 30 minutes to manually address the issue. While I had some problems and criticisms of the hotel - again, overall, my room was fine. The staff were very friendly and helpful. I'd stay here again when visiting the Independence, OH area - hopefully the hotel will have addressed all of these issues soon. #CourtyardClevelandIndependence #Marriott

    Little sofa inside a room with a king bed.
    Allyson D.

    I loved the modern decor in the hotel! The lobby is very sheek and offers plenty of space to relax or grab a bite of food from their cafe. I got a room with a king bed and boy was it comfy! Soft and like laying on a cloud. I feel some hotel beds are stiff, but this is was perfect after dancing all night at a friends wedding. I loved the little sofa and large desk. The sink is outside of the bathroom, which I like and the closet doors are full mirrors, which I also find some hotel rooms lack. Perfect amount of lights in the room, USB outlet and double layered curtains. The Courtyard does not have a continental breakfast, but there is a cafe downstairs that has Starbucks coffee. I only saw and spoke to the hotel receptionist when we checked in. Overall, a great nights stay and plenty of parking!

    Girlfriend quote about the lamp, "doesn't that look like a droid from Star Wars?"  Yup, it sure does

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    1 year ago

    Ryan did an amazing job. He helped us with several additional guests and had always had a great attitude and a service mentality.

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    5 years ago

    The foldout is the worst thing I've ever slept on and the whole room looked like there were lice on every surface

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    7 years ago

    My Mom, daughter and I stayed here and was very happy with room or service. The staff was nice and breakfast was yummy.

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    Holiday Inn Cleveland-S Independence - Bathroom

    Holiday Inn Cleveland-S Independence

    (67 reviews)

    $$

    I was here for an event a couple weekends ago. The buffet was fantastic, very clean, and the room…read morewas the perfect size for our group of about 95 people. I was one of the speakers and I found it to be a nice space with good acoustics. Parking was close and convenient to the event center, which was off to the side of the hotel. I have never stayed at this particular Holiday Inn, but I do love this hotel brand (especially the happy hour and the breakfast!)

    I am writing this review because I think it's important for people to know what some housekeeping…read morestaff (not all housekeeping staff) are doing at hotels. I want people to know how some guests are being specifically targeted and taken advantage of because they have a disability. My friend's husband has a disability and a couple of staff members targeted him and tried to exploit him for money. Here's a brief synopsis of what happened. A couple of the housekeeping staff requested my friend's husband's cell phone number suggesting that they wanted to be able to assist him when he needed. Then they tried to exploit him by offering to sell him hotel products, ie, towels, shampoo, body wash, etc. One of the Housekeepers offered sex and sent explicit photos to encourage financial support. In addition, this housekeeper also sought financial support for a drug habit. Hotel supervisors and a hotel administrator minimized the complaints, addressing the behaviors demonstrated by housekeeping staff when presented with the information, except for the housekeeper that sent explicit pictures. That issue was addressed, but the other behaviors exhibited by a few of the housekeepers didn't appear to be relevant to the hotel administrator. He simply didn't want to hear it.

    Courtyard by Marriott Cleveland Independence - hotels - Updated May 2026

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