This might be one of the more affordable Marriott properties, but it ended up being one of the best…read morehotel experiences I've had. The hotel is only about a year old, so everything feels fresh, modern, and spotless. Our room was perfect -- comfortable and well laid out. I loved the fire pit out front, which made for such a nice spot to relax in the evenings. The location was super convenient, and the staff couldn't have been friendlier. Honestly, I almost want to plan another trip to North Carolina just to stay here again.

Pros: Clean lobby and room…read moreFriendly front desk Good location Cons: Who was the brainchild behind the frosted glass bathroom doors? If someone goes to bathroom in middle of the night, everyone will wake up from light. Bring a nightlight with you! Shower leaked between glass (also common with Springhill) Poor breakfast setup. Had to hunt for silverware (behind water/drinks).

We stayed at The Mayton over Christmas and it was so cute. We booked the Christmas package and they…read moregave us hot cocoa, cookies, and a beautiful ornament that we loved. We also each got one free drink at the bar! I do wish there had been a little more Christmas feel in the room itself since there wasn't any holiday decor inside, but the hotel and surrounding area were gorgeous. The park right behind it was lit up beautifully with activities, which made it such a fun place to walk through. Parking unfortunately wasn't great since there were only a handful of spots, so we had to park a bit far away and walk back any time we left. The bed was super comfy and cozy, and room service comes from their restaurant so the food was delicious. The woman at the front desk was incredibly sweet and accommodating, and they also have extras like toothbrushes and other essentials if you forget anything. It is on the pricier side, but if you want to treat yourself for a special occasion, I highly recommend it. We're already talking about making it a tradition.

I stay here when I visit family in Cary and Raleigh and I love it! It's warm and inviting when you…read morewalk in, close to everything and right on the new Downtown Cary Park. The hotel and restaurant staff are friendly, knowledgeable and fun. They have the best chef and servers--it's always a great dining experience... delicious food and drinks! My room stays have consistently been cozy and comfy with all the amenities. Also, shout out to Paul for an easy check-in experience, and to Thomas and Russel for their hospitality.

We score this hotel high due to the exceptional service and hospitality Ben provided us upon check…read morein!!! Kudos to you Ben for being so professional and personable.... going above a beyond making sure our son was comfortable was greatly appreciated!! Hotel was conveniently located upon our travels and cost effective. Clean and comfortable Thank you Ben

Everything, I booked a reservation with this hotel for work , after I confirmed the reservation I…read moretold them that I would be sending a package to the hotel, they told me they would refuse the package when it arrived if I was not present upon delivery , I told them I done this at many hotels across the country and never encountered this problem , I asked to cancel my reservation , the person at the front desk refused and told me that the conversation was over an hung up on me, As a business customer , I never been treated so rudely, I asked for the persons name and title she refused to give it to me , I asked to speak to the general manager , she refused to connect me, I would advise anyone thinking of staying at this hotel , don't , terrible customer service!

Stayed in this hotel all week and it was ok. Pretty clean but my biggest complaints were the air…read moreconditioning unit is very old and makes a lot of noise. Also the room is extremely dark. Why in the world is there only one lamp for the entire room? Not even a lamp on the desk. It just didn't make sense to me. Would not stay here

BED BUGS!! Extremely Disappointing Experience - Not the Hilton Standard We Expected…read more My family and I stayed at this hotel while traveling for my niece's wedding. This hotel was included on a list of recommended accommodations provided to wedding guests, so we trusted that we would be staying somewhere that met the standards and reputation associated with the Hilton name. Unfortunately, our experience was extremely disappointing. During our stay, I discovered bed bugs in my room and suffered several bites. This was not only upsetting and uncomfortable, but it also raised serious concerns about the cleanliness and condition of the room. To make matters worse, I was assured by management that my room would be complimentary because of the situation, yet I was charged anyway. We were also promised complimentary snacks from the hotel's snack store for my family, only to discover that we had been charged for those as well. Having to deal with these unexpected charges after such an unpleasant experience made an already frustrating situation even worse. Now, in addition to the discomfort and stress of dealing with bed bug bites, my family and I have the added concern and expense of treating our clothing and laundry to help prevent bringing bed bugs into our home. This involves additional costs for laundering, dry cleaning, and other precautions. We are highly disappointed in how this entire situation was handled. When guests encounter a serious issue like bed bugs, they should be treated with concern, professionalism, and respect. Promising compensation and then charging the guest anyway only adds to the frustration. As a Hilton property, we expected a much higher standard of cleanliness, customer service, and accountability. Unfortunately, this experience fell far short of those expectations. What should have been an enjoyable trip to celebrate a special family occasion instead became a stressful and costly experience. I hope management takes these concerns seriously, addresses the room conditions, and follows through on the commitments made to guests. Based on our experience, I would encourage others to carefully consider these issues before booking a stay.

A bare bones hotel as soon as we checked in, they told us "no room or cleaning service"…read more No fresh towels unless you take your dirty towels to the front desk for exchange! No garbage removal. One small bar of hand soap. Sandpaper Kleenex. We paid the same amount for this room as we would have paid at a local hotel with all the amenities plus breakfast.

As far as efficiencies go, this one is a fine choice. You can see the building from Williams St.,…read moresitting back behind a drab-looking auto service business. It's super close to Highway 1 and If you're coming from Holly Springs, keep your eyes open after passing the McDonalds. The parking doesn't look particularly plentiful, yet it seemed to do just fine. The lobby desk was accommodating, but unavailable each time I needed them. Luckily they have a phone up front for you to contact them, and they answered me immediately. There are amenities that were useless to me, like the 24 hour laundry and CD rental. They also sell bottled water at a buck each, so make sure to stop at the gas station across from the Waffle House (down the street) for a better deal. And since it's an efficiency, stock up on a little food for the fridge. Williams St. is packed with businesses, but there's one lone grocery store near the hotel, by the railroad overpass. There's also a Walmart by this location, but finding it takes some ingenuity if you're not familiar with the area. I thought the wifi was particularly weak and struggled with it. I was also not a fan of the TV lineup. I've been to hotels that had a much better On Demand assortment, but here you'll just get bare bones cable and a cheap remote to surf it. And the toilet sucked. Since the toilet paper rod is literally BEHIND you while you sit, and jammed close into the ribs, using the john was a lame experience. Hopefully not all the rooms are like that. I'm still a fan of this spot because of the $80 price I paid for one night (spur of the moment), the ultra-clean presentation, the very friendly customer service, and the convenience to everything you might need. Most importantly, the bed was ridiculously comfortable. I hadn't had such a relaxing night's sleep in a long, long time. And that might be swaying my vote toward the 4-star range.

Graduation weekend in Raleigh but we made our reservations few months ago. Room with two queen…read morebeds, fourth floor. Place was clean in the lobby and we checked right in. One key didn't work so that was a minor irritation. Room was clean and comfortable. Beds were firm and had 4 pillows. Beds have a light blanket so if you are cold natured, you may have to get more blankets. Free breakfast is what you would expect it to be. Cereal, toast, waffles, yogurt, juices, fruit, eggs and link sausage. Eggs were barely passable. Wonder if they were powdered? They weren't very good. Sausage was what you'd expect. Light on the flavor. But it filled the empty spot. Early check out due to graduation ceremony. Nobody at the front desk when We checked out. Kinda annoying so we left our keys in the bin. Three stars for decent accommodations. The breakfast, although technically free, doesn't measure up.

This is the worst Choice Hotels franchise I have ever stayed at, and I've been in the hotel…read morebusiness since 1995. Breakfast is low-quality and management appears to have taken a conscious decision to stop putting it out an hour before close unless guests actively ask for it. The front desk makes a conscious decision not to replenish what is already a paltry spread until someone asks for an item that may or may not be out - an hour before breakfast ends. The wifi is also awful and totally unreliable - you can't do anything online. After checkin, we found our rooms directly across from the elevator. Not only was this unseemingly noisy, but it also started literally raining in our room our first night. Credit to the manager, Mr. Naik, for quickly moving us to another room the following morning. However, his hotel is not up to any known standard that Choice Hotels sets forth. What an incredible disappointment and miserable stay at a shoddy location.

Can't say that I was expecting much from this experience, and that could be the reason why I'm…read morerating them so high. With lowered standards, an average outcome can feel like having a great hand in high stakes poker. Hidden in the back of the middle of Apex (huh?), it's altogether no frills when it comes to checking in. Also, the elevator is small and slow. They gave me a card that didn't work and I felt a pain in my neck upon realizing I'd have to take that sloth-like lift back downstairs for a new card. The entire stay was devoid of bells and whistles, but for $60, I felt like I got more than my money's worth. That is also to say that I got almost nothing in terms of extras. There's no guide for the TV, so unless you've memorized the channels, you're on your own during surfing. And deliveries can't come up to your room, meaning you're back on that damned elevator to get your food. But it had everything I needed and that goes a long way. The fridge worked great and the bathroom was okay with its measly one soap/one toilet paper roll combo. And though the bed was literally six inches away from being a true twin, it was comfy and clean (though I didn't bring my black light with me, so ignorance is bliss.) Like I said, for the money, I think I scored pretty well. But if Oliver Twist were to stay here on some old "Please sir, I want some more" type tip, he'd be heading to bed hungry as hell. Alive, no worse for the wear, but not particularly satisfied in the slightest.

At $230.00 a week, you cannot expect much in terms of comfort and service. With Value Place, you…read morejust get what you are paying for. Still, after staying there for a little more than a month, I cannot wait to leave this sordid place, and I hope to never face another situation in my life that would force me to go back there.

This hotel is good for what it's for, my family and I enjoyed stayed here the day before we had a…read moreearly flight out of RDU. I used mobile check-in and digital key so I had no real reason to stop at the front desk, however I did stop there to inquire about leaving our ice packs for our little one milk in the freezer with them until the next morning before taking flight. I was informed that the refrigerator in the room had a freezer which from my hotel experience (if it's not one with a kitchen) it's a small tiny fridge with a little shelf considered the freezer. I was ensured that wasn't the case and to my surprise it wasn't the fridge had a totally separate freezer department which froze the ice packs great. The room was older for my liking but only needed for the night for us to get some rest before our long 5 hours and 30 minutes. The staff was very kind both the evening of our arrival and the next morning before we headed to the airport. The continental breakfast area was brightly lit and had a nice amount of items to choose from. The fresh juices were a great surprise and the other items available as well.

The only reason I'm giving this hotel 2 stars is because every staff member I encountered was…read morefriendly and professional, and the breakfast buffet was well-tended. Other than that, AVOID THIS HOTEL at all costs. I'm a believer in the Hilton Brand and frequently stay at Hampton Inns during my business and personal travels. They're a reliable choice in the affordable hotel category, and usually they're clean, comfortable, and reliable. But this location fails on almost all levels. I cannot BELIEVE Hilton allows this place to retain their franchise status. This place was an absolute pit - probably one of the grimiest hotels I've ever stayed in. Yes, it was outdated, with shabby, worn furniture and fixtures. But that's not a deal killer - you can still keep a place updated with a fresh coat of paint and regular carpet cleaning. This hotel, though, has clearly made little to no effort to even try to maintain a little dignity, even if the decor is right outta 1992. Featuring sticky, suspiciously stained carpets (in the room and halls), bedsheets that seemed clean but faintly smelled of cigarettes, doors that looked like they'd been cobbled back together after a police raid, and semi-shady clientele lurking about the dark sidewalks outside my room. I originally booked three nights but, after arriving late the first night and sleeping restlessly because the a/c was so noisy I had to turn it off, I promptly packed my bags first thing in the morning, grabbed a coffee and a waffle in the lobby, and checked my a** right on outta there. What's good about this Hampton Inn? The aforementioned friendly staff, the buffet, and a fairly convenient location. Oh, and (for reasons that become glaringly obvious when you check in) it's priced much lower than other Hampton Inn and similar properties in the area. If you're looking to save a few bucks, and you like sticky carpets, questionable wiring, and loud air conditioning units then by all means stop on by. As for me, I booked another Hampton Inn nearby and it feels like a luxury palace compared to this one!

The room and bed were very comfortable and clean, the staff was very nice, Ashli did my check-in…read moreand was very empathetic and accommodating. The gym and backyard were also quite nice. I would definitely come back to this one

Positives: Quiet. Comfortable bed. A/C, appliances and bathroom plumbing worked well, decent…read moreshower outflow. Not too expensive given the area. Not so positive: Some painting, and new carpet in the halls needed. "Complimentary breakfast" was the poorest I've seen in awhile - No hot food (there was a waffle maker), no fruit, stale raisin bran. Coffee was OK. You get what you pay for.

I made a prepaid reservation on my credit card for this property a week ago. Two nights fully…read moreprepaid in full. After a three hour flight and a 2 hour drive I show up at the hotel at 7:45 PM and they informed me that are sold out and have no rooms available. I explained to the check in lady that I have a prepaid reservation. The lady at the front desk told me there's nothing she could do about it. They have no rooms.

Sketchy at best! Horrible customer service. Window was broken out of our vehicle in the parking lot…read moreon night 3 of staying here. There was always a group of men loitering on property. That was not ideal. Giving this a 1 star rating feels like I'm giving them too much credit. 10/10 do NOT recommend.