I will never visit this office again, nor will I recommend this place to anyone. Right from the beginning I knew it was going to be a poor experience when there is no coat rack or closet to hang up a jacket. So patients have to carry around their jacket like an idiot from room to room. Strike one. My next impression was bad when they did not have an employee sitting at the front to greet guests and assist new patients with paperwork. You can see and hear through a doorway lots of conversation between employees that was not work related. I was given paperwork in Spanish and it took about 5 minutes for someone to come back and check on me and give me correct paperwork. Strike two. After waiting about 20 minutes past my appointment time (with no apology or explanation) I finally was brought back into the "exam room". Now this wasn't really a room, it was a large industrial space with partition walls separating patients, but all conversations could be heard throughout the space. If I had a sensitive case or wanted privacy, there would be no way for my visit to be secure and private. But when you are in the exam chair looking up, you can get a wonderful view of the exposed pipes and dust clinging on the ceiling. The assistant then proceeded to take my xrays. This was a disgusting contraption that i have never seen before and was not a disposable system that i am previously familiar with. There were just simple plastic bags put over the apparatus that was placed in my mouth, yet there were parts of the instrument that were not covered and were touching my mouth area. A gross strike three. The assistant then told me to wait for the doctor as he would be right in. Now i had booked a cleaning and was curious as to why i wasn't getting a cleaning. Oh when the doc comes in, he explains that they are short staffed today and i will not be getting my cleaning!! There goes a wasted day at the dentist and also a wasted office visit on my insurance. When the exam is over with and i proceed to get checked out, the girl was on the telephone and simply placed the receiver down in front of her (letting whoever was on the line to hear our entire conversation). She also had a horrible attitude and seemed super annoyed that i had interrupted her conversation on the telephone. We then had booked an appointment for next week for the services that i wanted done. Now flash forward to the next day when i wake up with a sore throat ( its just dryness i tell myself). Nope, turns out that I have strepp throat! How fascinating that i would get super sick after visiting their dirty office. And thinking back now on it, there was not that clean, sanitized smell that you normally associate with a dental office.There wasn't even toilet paper in the restroom!! So as I called today to speak with an office manager to cancel my appointment (there was none, so i spoke with a receptionist). I proceeded to explain why i was cancelling my appointment and she just said "Thank You" and hung up on me. No apologies or trying to ask forgiveness. Just plain rude customer service. I have never wrote a bad review for anyone ever, but this warranted action. I am now currently missing my work because of contracting a sickness from their office. And I might further contact the American Dental Association and make a complaint on their office regarding the health and safety violations as well as their lapse in patient confidentiality. So please visit any other dental office in the Valley, your health and safety depend on it. read more