It is not often that one has such outstanding customer service experience as that which my family…read morereceived from Heating and Cooling Certified Mechanics. We had to have our boiler replaced. It was December and the temperatures were extremely cold. Mike offered to provide space heaters until the work could be finished a few days later. True to his word he came after normal business hours to make good on his promise. As for their service, they were punctual, friendly, professional, and even took the time to explain what was being done. And there were no hidden fees. The installation of the Boiler took a day and a half as projected. They also replaced the incredibly old thermostat. Before they left, they evaluated everything to ensure that there were no issues. We were pleased with the overall service and the fact that they left nothing for us to clean up afterwards. Based on our experience we can highly recommend Heating and Cooling Certified Mechanics. Diana

Mike was super responsive and quick for my furnace emergency. Very professional, and a cool guy…read more Gave me a quick run down on how to fix my small problem if it happens again. Will use him for seasonal maintenance. Thanks Mike!

Pure Air did a great job replacing our hot water heater and furnace. I heard a loud pitch noise…read morecoming from the furnace and decided it was time to call a HVAC specialist. I thought we would have a hard time finding someone to come out since it was just starting to get cold, but Frank emailed me back quickly and set up an appointment. While he was inspecting the furnace, he also noticed our hot water heater was leaking #homeownerlife. Frank provided quotes to fix the issues. That weekend our furnace completely went out (rest in peace, you made it 20 years). Frank let me know that his team would be able to complete the project in two days. Frank and his staff were professional, had great communication, were respectful to our home, and wore masks. I would recommend Pure Air for your HVAC needs!

Our AC cut out July 3rd and I sent an email to Pure Air on the July 4th holiday. Within an hour I…read moregot a return email from Frank (one of the owners) that they could have someone at my house on the 5th. On the 5th Frank showed up and quickly diagnosed that it was not an HVAC issue but an electrical issue causing the control panel not to get power. With that information I was able to find a bad connection in another room and the problem was fixed. Thank you Frank for your honesty and knowledge of your industry. (PS and he likes dogs)

We called Adam yesterday and this morning he was here. He thoroughly investigated our propane…read morestove problem and made suggestions on various approaches to correct the problem. Dealing with such an old unit is not easy but he persisted and covered all possible trouble spots. He was generous with his time and his experience. He's a respected professional and we will definitely call on him in the future with any HVAC issues. And will follow his professional guidance forward. Problem solved. We recommend you call this company if you want the best service at a reasonable price with support after the job is done.

Adam is fantastic! He has taken care of our AC for the past two years and he is always honest,…read moreupfront and trying to save us money. He is very responsive, including meeting us around our hectic work schedules and answering all of our questions. I can't say enough about how great his customer service is and would recommend him to anyone.

In the past month (due to an assortment of plumbing and heating problems) I have called Frank J…read moreKlein. Each time I have been exceedingly impressed by their professionalism and expertise! This past Monday I had no heat. Today (Thursday) I have a new boiler and Hot water heater! The boiler was the original when my house was built 60-65 years ago! When it was removed I got to see all the damage that over the years had done! My water heater was rusted top to bottom with massive damage at the base (purchased in 2008), no doubt it needed replacement. On Tuesday much of the boiler was broken down, and removed from my house. Making the installation for the new boiler and hot water heater on Wednesday, uninterrupted and seamlessly installed! Drop clothes and a systematic procedure went quickly and extremely efficient and skillfully done. I will continue to use FRANK J. KLEIN, and hope you do as well! Highly recommend this well established Baltimore business! Ilene on Hal Circle

Remarkable service. I had a heating ductwork issue. The bedrooms were cold. I called, and…read moreamazingly, they can to my home within the hour. Four hours later, at a very reasonable price, we had great heat right where we wanted it. Additionally, their technicians were clean and appeared wearing booties and carrying drop clothes. Not a speck of mess was left behind. Thanks guys.

Michael to the rescue again! Luckily, because this weather's been crazy, I was able to catch the…read moreproblem on a warm day. Then it got cool again. I called to schedule maintenance, but after scheduling the appointment, I realized my upstairs unit wasn't working. In fact, instead of cooling, my bedroom was getting hotter. He came through as scheduled, conducted diagnostic tests on both of my units, and unfortunately gave me the bad news. He presented some options, and both were costly, but what can you do? The invoice broke down everything he had presented. We decided on a way ahead and scheduled the fix for the coming days. On the day of service, he arrived early and got to work. It took him a little over 4 hours and he explained what he was doing along the way. I'm back in service! Today is expected to be a 90-degree day, it's right on time. I already feel the difference and am looking forward to a reduced electric bill (based on some of his explanations). I'll continue to use his services going forward.

I would like to express my sincere gratitude to Mr. Michael for his exceptional customer service. I…read morecontacted him via text message late on a Saturday afternoon, anticipating no response. To my surprise, he promptly arrived at my residence to inform me of the issue and provide a solution. Due to unforeseen personal obligations, I was unable to be home during the repair process. However, Mr. Michael kindly provided me with a time frame for his arrival and promptly notified me via text message upon completion of the repairs. Upon returning home, I observed that all systems were functioning optimally. The sole minor inconvenience was an oversight on my part regarding the timely submission of payment. Nevertheless, I highly recommend Mr. Michael to anyone seeking professional assistance. I intend to utilize his services for future repairs. I pray and hope this service will saved me some money for 2026

Ivan was an absolute pleasure to work with. All quotes were very reasonable. Very high quality…read morework. Came back multiple times to ensure new installation was functioning properly and tweak system for maximum performance. I highly recommend Ivan and will continue to do business with him for any further needs!

We were out of town in Myrtle Beach over the holidays when our home in Baltimore suddenly lost…read moreheat. As you can imagine, it was stressful trying to deal with it remotely -- but Ivan from It's Phenomenal Heating and Cooling was truly a lifesaver. He came out quickly, kept us informed every step of the way, and was incredibly detailed in explaining what he found and how he was going to fix it. You could tell he really knew his craft and genuinely cared about helping our family, not just finishing a job. And honestly, his price didn't even make sense -- in the best way. For the level of service, urgency, and professionalism he delivered, it was beyond fair. It's rare these days to find someone this trustworthy and reliable. If you need HVAC help, especially in a stressful situation, call Ivan. He absolutely lives up to the name -- phenomenal!

We lost our AC on July 3rd, the start of the 2 days in the triple digits, and a holiday weekend…read more Calling around, the earliest we could be seen was Tuesday 7/8. i asked ChatGPT for recommendations servicing the EC area. Climate Pro was at the top of the list with 5 star ratings and also noted for a company that focuses on repair rather than stating you need a whole new unit. I called at 8am July 4th and left my number. Within minutes, I received a text from Kevin that he was running around but could be to my house by noon. He continued to text throughout the morning telling me of his whereabouts. He arrived at 10 am. The solution was a stuck switch in the attic. He showed my husband where the switch was located, and also told my husband to fix the filter grate to avoid having hot air being pulled down from the attic. I can't thank CPM enough. I will now be a lifetime user and will recommend this company to everyone in the Howard County area. Top notch, professional and overall amazing.

I am pleased to post a second review for this business. We have been using Climate Pro for over 6…read moreyears now. Kevin is pleasant, professional, extremely knowledgeable and pricing is more than fair. The latest issue he helped us resolve was another AC unit that stopped working. Texted him at 8 am on the Tuesday after a holiday. He had arrived and completed the job within an hour! We have never been less than 100% satisfied with Kevin's work. If you are looking for an HVAC company, stop looking! This is the one you should hire!

I've been using Honest Abe for years and they're one of the few home services companies I would…read morerecommend wholeheartedly. Their prices are reasonable, the service and communication exceptional, and their timeliness unimpeachable. You owe it to yourself to at least get a quote from them for your plumbing needs.

Because of the unbearable, freezing weather in the region, the pipes burst in my building and…read moreeveryone was flooded. Michael assessed the situation and was able to find all leaks! He even ended up staying a little later to finish the job instead of coming back the next day. He and his assistants were very kind, informative, and efficient. I would most definitely recommend this company and Michael!!!