Worst customer service and account holder website ever. Fleetcor sucks and Comdata is no better. Like parent company like subsidiary...

Unfortunately, my employer uses this as a paycard. Comdata/Fintwist randomly locks the card and doesn't give notifications. You find out it's locked when your card is declined. In addition, it takes them 2-6 hours to make the money available. When I call Wells Fargo, Chase, etc. after a fraud alert, I can immediately use the card after the transaction is verified as valid. I believe the company is stealing money from our paycards, which is why the cards are randomly locked and it's takes 2-6 hours before the funds are available after we call and finally reach someone. In addition, I kept getting hung up on when I called from the number listed on my account. I had to call from a Google Voice number to finally get hold of a Representative. read more

his is perhaps the biggest scam company a small business could deal with - arbitrary fees, terrible customer service designed to confuse you and even after you close your account, they try to ram through miscellaneous fees. Stay away from them at all cost. You will regret it. I would definitely give them a 0 rating if it were possible. Worst experience we've had with a vendor so far. Terms and conditions are designed to fool you and get as many fees as possible. read more

I have never in my life heard of Comdata, also going as Comdata Payment Innovation. I received in the mail a letter from Comdata, PO Box 220430, Chantilly, VA 20153 which included: -a Master Card to activate -a welcome letter from Comdata -a Comdata Cardholder Agreement booklet According to their letter "Your company has chosen the Comdata Card - the most advanced way to provide you with your funds" and also "Activate you card immediately." The accompanied booklet states "This Card is a prepaid card and not a credit card. You do not have a credit line or overdraft protection..." and "These Cards are offered exclusively to businesses for purposes of distributing non-payroll funds. Only the Company may load value to your Card, and you may redeem the value loaded to your Card..." What company? Again, I have never in my life heard of this Comdata. They have included a plastic Master Card for me to activate too. I do not work for ANY company, so no one is adding funds to any account for me to pick up or activate. It seems they are mailing out Master Cards to try to fool people into their "User Agreement" for something that is not even a real bank account or even a real Master Card. Reading thru the reviews on various websites, Comdata has a history of scamming people for years it seems. If you get this fake card, do not activate it. No one is trying to send you "non-payroll funds" for anything, they are scammers who are trying to steal your personal information and apparently get your consent for who knows what. It is also the same company as the one listed in TN, same website information, phone number is listed as 888.265.8228. Reading here they seem to be in the Philippines, even tho they have 2 US addresses at least for mailing. In addition, I have called this co. to find out where they got my address from or what supposed "employer requested this card" and they would not tell me. I have now had to place a "Fraud Alert" with all 3 credit reporting agencies. read more

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Worst customer service, the lady behind the credit department is the worst, she is an Afro American girl with no education at all or service knowledge to guide you step by step in the process of making a payment for a return check and she hung up on me 3 times on the phone. I had to figured it out by myself. They got no personal at all in the customer service department cause is always one person and the same that always picks up the phone with a rude attitude read more

This company is a COMPLETE scam!!!!! Sephora put my last paycheck on this comdata credit card. They make it difficult to withdraw your money. They tell you that you have to go to a specific place to withdrawal the money and charge you $3.00 in fees plus more for withdrawing YOUR OWN MONEY!!! So when I finally drove 20 minutes out of my way to get to this ATM it makes me do 2 transactions and only in denominations if $20. Well guess what?? There's still freakin some of my money on this card. When I go to try to use it to apply it to a purchase it gets declined AND I get charged ANOTHER fee!!! So now it took off more fees and basically my money is stuck on this card. Shame on Sephora for choosing this company (they probably get a cut and Shane on this company for stealing our hard earned money!!!! read more

Comdata - Financial Advising Near Me - Brentwood, Tennessee

haven't used card in 3 months, then $990 fraud charge same day in three different states. they say it's on me to pay it till they resolve it! commdata does not care about their customer, just money money money take take take. I shoulda ran from them on day one due to horrible customer service but took a chance and now I'm being harrased by them for money I dont owe. alot better fuel card places out there. commdata said "we cant help it if people manually enter your card number and commit fraud, it happens" WTF?!?! read more

If I could give zero stars I would. The woman we set up our account made many false promises and it has been a problem from that day on. Their business practices are questionable. Customer service is not helpful at all. They give you the run around every time. I put the blame 100% on Corporate. They make the policies and train their employees. This is apparently how they choose to run their Company. read more

I received a comdata pay card from my employer and it was cool all up until the point that i pay for a lyft, go to check my balance and my account reads -93.00 dollars. After calling and wait for 30 minutes at a time i finally get trough to someone. I ask what happened and she tells me there was a hold on a purchase i made and that she would email me the documents showing what happened. Never received the documents on to of I still can find the payment in my records on the comdata website. I felt like there's some fraudulent activity going on with the card but obviously they arent gonna do what they should to fix the issue let along email me the documents like i was told. Worst part is i have more than one active checking and saving accounts open, will be switching to my own accounts as soon as i can return to work. read more

Comdata - Financial Advising Near Me - Brentwood, Tennessee

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Sorry company take your money from ATM can't get it back!!! Keep giving you the round around got to wait to get your money Sorry as hell company!!! read more

To get your money is like pulling teeth. Take the paper check instead. Pls take a traditional paper check. This is not worth it

If I could give them a zero, I would. They have list thousands of my money. They made mistakes and knew that they had made mistakes, but they had to find the money before putting it in my account. Not fix it and then find it. At times, it has taken up to a month to deposit money in my account because they lost the money. This has happened several times. They use covid as an excuse for the past three years. The only reason I have stayed is because it is easy to make a payment while on the road. Now, they have removed that option. I am done with them! 112 complaints with BBB in the past 12 months. Unreal!!! read more

They've been spamming me with text's about transaction information. The problem? I don't even use Comdata. When I called them to try and get this to stop, they wanted to collect information from me (Date of Birth, SSN, etc.) so they could pull up my account, that I don't have. If I'm ever in a situation where I have to choose between Comdata and a competitor, I'm going with the competitor. read more

We're not recommend using this card. Customer service is horrible. If you don't know what's really going on with your account because they have ways of telling you to wait for your money for days escalate the problem. read more

As of now calling and calling and no answer. Such a waste of time !!! Run away as you can. Won't recommend this bureaucratic business and it's improperly trained employees to deal and give yourself an extra headache Changing next week , bye Comdata. , been your customer who was hanging on the phone for 5 years and lost my patience finally read more

I'm using a octapharma comdata card and tried to get a refund on an online purchase and it got deducted as credit.

This is the worst fkn bank i have ever seen or heard of. Why my company has chosen this complete trash and garbage bank is beyond my comprehension. I used the McDonalds app and made a purchase of 7.35. The app sends me to a closed McDonalds (dont ever use that app). I cancel the order, yet my bank card is charged. 2 months now.. 2 disputes processed now and no answer. They tell me a manager cannot help... meanwhile my corporate funds are being held up. TOTAL GARBAGE BANK PLEASE GO OUT OF BUSINESS read more

I was issued this card by a temporary job I worked for. The process of adding my personal banks routing number and everything wasn't hard but I definitely could not figure it out on their website. I had to call comdata and be walked through how to add my bank to transfer funds. Ok, ten business days and it should become available for transferring. I waited... Funds were held hostage for 3 WEEKS as I was waiting for my personal bank to be approved to move funds from the comdata card to my personal bank. The transfer limit is $2500. When I tried to move funds over with a customer representative, she said no, for safety reasons you must go through the automatic system, then she transferred my call. The automatic system asked for the amount. I put in 25 cents to test it out. Guess what - funds did not transfer to my personal account - they were taken from my personal bank and deposited to comdata! Oh! What a headache. And I was charged a fee on the first transaction! :*( I called back comdata and asked for the fee to be removed and they said ok, as just a one time courtesy. I also said I used the automatic system to transfer funds but it worked the opposite way.. Funds were deposited into comdata - not my personal account. She said yes. I asked can it be moved to my personal account? She said yes I'll transfer you to the automatic system :O I'm headed out now to one of their ATMs. Going to pull funds in the most manual way I can and walk it over to my bank. Too bad the ATM limit is only $200/day. But better than nothing. I have bills to be paid and who has time for all of this??? $200 today, $200 tomorrow, etc.. My husband believes this is a scam and the longer they hold money, the more money they make. Not sure what that means but I just need enough for now to get the bills paid by Jan 2! read more

The company I work for puts our per diem on these cards I hate them,worst card i have ever tried to deal with. Customer service is a joke,trying to have the money taken out and deposited into my checking account something goes wrong every time. Try calling customer service and end up talking to someone in another country that I can't understand what they are saying. I WOULD GIVE IT -100 STARS IF I COULD!!!!!!!!!! read more

Absolute garbage operation. Their game is add extra hidden charges to invoices and bill every 2 weeks so they can generate more revenue from their ridiculous $75 late fees. Look elsewhere. read more

This is a horrible company that won't resolve your disputes in a timely manner, and they have the worst customer services.

A store declined my card. I sat on hold for 50 minutes. Then was told repeatedly, by the representative, to run it as a credit transaction. Even after explaining more than once, that this store, will only except the card as a debit transaction. She then told me to try it at another store. And asked me if I had any further questions.......??? While on hold, I was forced to listen to electronic commercials, and a voice telling me how much they value my call and how sorry they were that I was still holding. Wow, then I was not allowed to take their "4 question survey." Hmm - I wonder why! read more

Incredibly awful. Can't use card to send money through apps like cashapp. Calling customer service is like trying to navigate a maze of different numbers to press and call. Terrible overall. Nothing but problems. read more

Worst banking paycheck company. Customer service is unhelpful can not resolve problems and can't give any answers as to why their system is faulty. They tell you to wait 10 days for processing and when it doesn't get resolved you call and you have to start the process over again. 3 months later and no resolution... no business should use this company to pay their employees AWFUL read more

THIS COMPANY SUCKS!!! seriously, it's a flipping NIGHTMARE to get in touch with anyone! I have called every phone number and hit every option and left messages to no avail. Try to get a comchek at a truck stop and either no one has them or they don't use them anymore. So they say they can cash an express code but only up to $999.99 so what happens to the rest of the money???? Yea so you have to sign up for their stupid comchek card and wait for weeks for it to come in. Guess what my truck payment and fuel card aint gonna wait for you. It's such a bad company and experience I'm seriously not going to book the loads from brokers that use that as a form of payment. Sure comchek! read more

I have been charged almost $100 in fees with this company over a 2 month span. I contacted their customer service to find that no one there knows their position or what customer service is. I escalated the call to speak with a supervisor who told me "as a one time courtesy she would issue me a credit for some of the fees"..Was told 5-7 business days when I called 2 days later. Then I called again 5 days later and was told it would take 2-5 business days after it was approved. When I asked to speak to a manager I was informed they were taking other calls and asked for my number to have them call back. 3 days without a call I decided to call back. Was informed that the credit has yet to be approved and it would take another 5-7 days. Asked to speak to a manager again and was told one was not available and proceeded to ask for my number again. I finally had enough and told him I would wait on hold till one was available. During that time he continued to come back and ask for a call back number. I advised I would wait. After 20 mins I got a supervisor on the line who stated that my request was denied. I asked a simple question on why was I told as a one time courtesy it would be credited then now I'm being told it wasn't. I asked her to review the notes and she will see where the manager had stated that. She claimed I was lying and that was not likely her words. She stated the charges were valid and I needed to just except it. I asked for her name and id# and was told per their secrecy policy she couldn't give me that information. I again asked for her name and she placed me on hold then disconnected the call. I called back again and got a representative that stated she could not give me the managers name and proceeded to tell me that the charges wouldn't be credited. 8 asked to speak to the highest person available. After several request she put me in contact with Marcus employee id# 1792131 who stated they are supposed to give that information and he was a Senior Manager for Customer Service. He looked s my accout and saw where the manager stated it was a "one time courtesy" and placed me on hold to contact Accounting. When he came back he said do to the covid-19 that their department was under staffed and closed for 1 week because of the virus. He also stated the the credit would be applied but it was gonna take another 5 days before they would be caught up. When I advised him of his manager hanging up on me and refusing to give me their information be stated that he was going to right a report to corporate to insure that behavior doesn't continue. This is by far the worst company and customer service imaginable. They steal you blind and charge you a lot of money for having to use them. I was forced to use them thru RFG Management and it has been the most aggravating crap to deal with. No company should fall prey to this fake company! They are only interested in your money and they will get it anyway possible. If your company uses them tell them to look at their reviews or call for themselves and they will see the stress they are putting their employees thru. read more

I am a active worker who has agreed to using this card for payroll. On the morning of 12/16/17, I've encountered a fraudulent bank transaction through text alerts, in which I had immediately called the number provided in the back of the card for further assitance. Unfortunately my card was authorize for a large ​A​TM withdrawal without my consent from a ATM located in another state. The amount included $303 & $183. This was shocking and after immediately speaking to a representit​ive i was informed that this specific transaction was authorized in B​rooklyn​ while I was at home in ​new jersey​ with the card in my possession. How ? I was later assured by the representatives of C​ommdata that they will cancel my card, re issue me a new card and put in a claim for the amount in which I'm currently disputing over. I was assured that this will be taken care of in 10 business days. on 12/ 22/ 17 , I've called to follow up with the claim and issue of new card. However i was given more accurate information and was informed that the claim was to take 15 to 31 days and the the re issue of a new card was to take 7 till 10 days. As frustrated i was to have to wait so long for credit to return to my account and to having to experience a holiday without funds and having to deal with a situation that's completely out of my control. on 12/26/17 , I've called to follow up with the issue of a new card and possible look into alternatives as to receiving the remainder of the funds left on my card. i was told that on the 12/16/17 , the representive before hand never canceled the card and due to his error the remainder of funds that i had on my card was withdrawn from another ATM in Brooklyn in several attempts. On 12/17/17, $183 & $303 and on 12/18/17 $83.00. i than spoke to a supervisor who took action and prioritized this matter. Thus cancelling the card, filling for an additional claim for the remainder of funds that was taken out and re issue a new card. He also informed me that he would email the department that handles this dispute and would keep me up to date while taking all matters into consideration and handling such matters on his end. This was a very unfortunate situation as no one followed up with me to keep me tuned into updates. In total i was involved in a scam of over $1000 due to fraudulent activities and a employee not doing his job as instructed and advised. I'm currently going through pain and suffering at the moment due to this issue here. It is now 2 months, date Feb 16,2018 and I'm still waiting for funds to return to my account that I was involved in such transaction. I called today with hopes of a update after waiting 10 more business day as told based of latest claim and still nothing other than to wait. Worst card ever. !!!!!!!! read more

TRASH TRASH TRASH!!! LABOR LAW or whatever needs to investigate this trashy place! They take your damn money $15 taken out why? Why must my paycheck that I worked for have money taken away like that's total TRASH!!! Companies that use this place is stupid! They are ridiculous I have gotten my card in December and it's February and I'm still not able to take my money out! Called 10 times and the supervisor ALAN said he reversed my $15 fee and that was on February 9th and it's still not approved?! That's totally BS! I'm pissed and want my damn money! I got bills to pay! read more

Absolutely trash the customer service is just terrible. They can't answer direct questions and management doesn't pick up calls i was calling for someone else 2 time for 4 mins im thankful I dont have to use this company its terrible read more

this has been a total NIGHTMARE since Comdata bought out SOLE AXIOM financial. Customer service is horrible, its in Mexico, Phillipines, and India, which half the people speaking to you can't understand their English. The fees, and ATM's are a joke if your trying to get close to one while driving a semi. The App on Google play doesn't work half the time. I am looking for another Bank. I called support in the U.S. and the guy couldn't even transfer my call correctly to Card Services, got sent to web support. guessing he doesn't understand, or speak English well???? read more

horrible service with a very weak cyber security team. can easily be hacked and any disputes will be denied. customer service is overseas so u will get a strong Indian accent making communication very difficult. money grab of a company read more

ZERO FRAUD PROTECTION!!! Be warned this company has zero fraud protection. If someone is fraudulently issuing checks they do not have any way of tracking their own checks to determine what company they belong too so that company can track down the employee or person who either stole or is fraudulently issuing checks. Unlike normal checks the account numbers on the checks are not connected to any company so if someone steels a checkbook they can write all the checks they want and never be found. I would highly recommend not using this company read more

If I could give this company a zero I would they have horrible customer service and they do not work with their clients. Their interactions are unprofessional and you will get a different answer from different reps and they take no accountability for that. At the end of the day what they'll do is ruin your personal credit with continuous unauthorized pulls as well mess up your business credit. BE SMART DONT USE THEM! if you have a payment and you're trying to reconcile your account they are not helpful at all. A detriment to your business not a help. read more

wish I could give it 0stars been trying to get set up for 3 days been on hold for over 40 minutes twice the last time I called explained what was going on the bitch hung up on me sorry ass company I might change trucking companies just so I won't have to deal with them read more

I swear I get this freaking card company. If I could give zero stars I would. Been trying since January to get my refund from Amazon off my card. When I called customer service they told me it would take 30 days to investigate. So I waited. Then I called again and the lady told me it would take another two weeks. They keep giving me the run around. read more

Com data, owners of Fintwist- in my whole two weeks of experience with a fintwist card, seems like they are really running a scam by not allowing you access to your own money. The website is absolutely terrible and gives you none of the options it boasts about. I have been trying to transfer to my bank and haven't gotten that far in 13 days. What if I actually needed access to my own money? Two hours this morning trying to get a transfer set up... after waiting the allotted ten days to verify with my bank. And the poor customer service people have no tools. Every button the girl asked me to push wasn't even an option on the website. So skeezy. So frustrating. Get away from the garbage as fast as you can. read more

If I could give a 0, I would. Run from this company. I got 4 cards for my employees. First two months were good. Then they added a late fee on my invoice. I pay my bills on time and don't have any problems paying a little 600.00 a month fuel bill. I own a successful construction company. I called about the late payment and had the date we wrote and mailed the check. Then they "found my check". Next month was the same only added a "high risk fee". They scam you with fees and say I am late on my payment. DO NOT USE THIS COMPANY. I went to Fuel Man cards and signed up. Got my 4 cards and a bill for 79.00 and I havent even used them yet. Told them to shove it. Today I sent Comdata my last payment and the cut up cards. I went and got visa cards from my bank for my employees. read more

Absolute worst customer service I have ever experienced. I have spent countless hours on the phone trying to fix problems. When I need to order a new card the process is grueling and takes many attempts to actually get a card sent to the correct address. I have asked to speak with managers and told them how difficult it is to get help and they do not care. Some of the team members who actually care don't have the power to do what is needed. Very poor training and management. We will not continue our relationship with them. read more

Worst customer disservice I have dealt with in years. No matter what number you call or button you push you will go through the phone tree hell. After 15 minutes of transfer and hold finally got a person that was of NO HELP AT ALL. She just said call this number for help. When I explained that I had already called that number she again gave the rehearsed I'm sorry I cant help you please call customer support at this number. When I said that is the number I called and got you she just repeated the same malarkey. After her repeating the same 5 times I just hung up. You can tell the quality of a company by these type of things. No email address to send a question to, except for sales they have one. It is obvious by looking at their reviews. Lots of choices out there, this will not be one of mine. read more

Worse customer service ever. They switch up checks with no warning, then bounce their checks and you ahve to pull teeth to get your money. Stay away from them as much as possible. read more