Very responsive for no reason because no matter how many times you call nor if you pay for the highest internet.... the internet is poor. Everytime you call the steps are resetting your modem which you can do yourself from your app or from your account online. They next will send a tech rep that has no idea what they are doing and will send the same tech up to three times. Then try to charge you for the whack internet tech rep coming out even though it is their fault. Then they will try to replace your modem like it will help. I even purchased pods to extend the internet assuming it would help which they sold to me saying it would. Nope don't even waste your 150 because the internet will still suck. I pay 160 a month for the highest internet of 600 mbps and when running the test its only 0.5 mbps. I have had service with them for 3 years since 2017 and have to call twice a month if i even have time for that because i have four daughters. Now with upcoming virtual classes this is ridiculous. read more