DO NOT IGNORE NEGATIVE REVIEWS
Reposting since the owner took it down and had her daughter respond to initial review without allowing me the opportunity to reply.
1st- No, I was not in a rush when I came back I said I did not have time to sit and wait for you to fix them because we it would take loner than if I would have just sat and waited and extra 10 to 15 minutes for our toes to dry. YES- I requested regular polish. It's not a crime. I chose regular polish for the very reason that I was not in a rush. You are the professionals for cosmetics - not I.
2nd- I did not call and DEMAND a refund. I politely asked if it was possible to receive HALF a refund. When you responded with an attitude I simply expressed my disappointment, and asked that you not cut me off while try to explain why we weren't able to drive to IF in the near future.
3rd- No, I did NOT receive ALL services. No massage, hot stones, or wax. So I am unclear as to what you are referring to.
4th- YES, you offered me a gift certificate. AFTER YOU HAD YELLED AT ME and insulted me over the phone to your daughter. My friend was with me and translated what you said. So why would I accept your offer?
Lastly and MOST importantly- I take great insult in your dishonest accusation regarding racist comedy with your accent. Not only am I a human who has experienced racism as a hispanic, but one of my closest friends is Vietnamese. To unscrupulously claim I was making fun of your accent so you could hide your behavior towards a client, someone who did not disrespect you in the least bit when trying to reason with you. Frankly it's disgusting; and if I were a racist why on earth would my husband a I go out of our way to deliver you and staff doughnuts on a random trip to Idaho Falls AND on a day we weren't even being serviced by you. We thought you were a kind and gracious woman the first time we met, which is why we thought of you during that time. It's unfortunate we were wrong.
So here is my initial review. AGAIN.
The owner should be embarrassed by her lack of customer service skills. Not only did she tell me SEVEN YEAR OlD DAUGHTER that she needed an eyebrow wax, but she caught a nasty and vulgar attitude when I asked for a refund or even half a refund because my polish was all messed up when I put my
Shoes on. AFTER I was told that my toes were dry and I go leave. I would not have left had I not been told to my toes were ready. They even checked them for me before telling I could go. Yet, they were still messed up when I put my shoes on. She told me it was my fault for not paying for gel polish. I spend $75 and drove almost an hour for this horrible treatment and negative experience didn't daughter. It's people like her and the comments she makes that cause others to be self conscious about their appearance. Who the hell tells a 7 year old they need an eyebrow wax?! And who treats a paying customer who took time out of their day for their service with such disrespect? She literally said "F*** You" to me when I said I would leave a negative review because she was being so rude to me. My husband and I once when and bought everyone in her salon Duck Donuts trying to be nice. Needles to say- my family and I are very disappointed and hurt by the lack of empathy and respect the owner showed towards us. read more