Had a 2 night stay and really enjoyed it. Very well kept hotel with excellent staff. The rooms are…read morevery comfortable and cozy with a fireplace as well. On the river and right next to Gruene and perfectly located so you can still here live music form nearby venues. A wonderful breakfast, hit tub, library, pool room etc.

I will never stay here again. I'm sorry the receptionist had to work today but that is her career…read morepath. I paid $300 for a room that was received by her with a bad attitude from the start. Maybe she should consider not everyone that stays here comes in on a unicorn. We were here for one night to drop an old mom off to see her older sister one last time. It's not for a grand night or weekend, just for some rest. She's a disgusting representation for your hotel and humanity. I will do my best to make sure the word gets out about her. I'm tired of putting up with miserable people making life miserable for those around them.

My husband and I were looking for something low key to do for our 29th anniversary. We chose the…read moreMansion because it seemed local and we didn't want to drive a lot. We hit the jackpot! There were a few different types of rooms to choose from and we chose the Penthaus 15 because it was on the River. This room is not for tall people (we are not). Choose another room if you're tall! We loved that it's all original buildings from 1800s in the area. Had good plumbing and amazing AC (thank God!) and quite a bit of charm. Please note this is not a bed n breakfast anymore. But The Pantry is a part of the main office and they serve breakfast for reasonable prices. My lox and bagel was amazing and my husband's taco was delicious. Breakfast was a local affair. So many people and everyone was small town friendly. We sat on the porch but there were tables inside and on the back patio. The Texas Pecan Coffee was so good I bought some to bring home. Location of the mansion was perfect! We never even got in our car all weekend!! Shops, live music, bars, parks, river tubing was all within a few blocks. So close that if we needed to cool down (June in TX with no ac in some shops and restaurants) we would just swing back to the room for about 15 mins, cool down, and then keep going. So much live music to enjoy. I see some reviews that complain about music at night but we were not bothered by any of it. We had to strain to hear anything outside our room. The Inn provides earplugs but we didn't use them. We've already promised each other to come back again in the fall when it's a little cooler. And of course we will stay at the Gruene Mansion Inn.

We love visiting Gruene and love to stay at Gruene Mansion Inn when we are able to make it. I was…read moresad to find out that it is a bed and breakfast anymore. With how high the rates are it should definitely be a B&B still, but i guess high prices are just something that people get away with now! Regardless the room we stayed in was beautiful and clean and had updated renovations. The outside looks rustic but the inside is very comfortable and relaxing. Besides the music that is playing next door, sleep was great. The beds are comfy. We enjoyed rocking in the chairs on the patio watching the people. Plenty of parking during the week for guests. Staff was great and helpful.

They let us check in early. Our room was well appointed. This hotel was very nice. We payed for…read morebreakfast there and it was super tasty. Loved the pastries. We spent a lot of time on the deck where we could see the river. Overall it was a nice stay and we will be back again.

I stayed here for a weekend for a friend's wedding in town. The location is right next to the…read morehighway and near plenty of restaurants and shops too. The lobby and hotel room were very clean. The service at the front desk and market restaurant was friendly and very helpful. Definitely would stay here again!

Great stay! Close to everything- shopping, dining, Schlitterbahn, Buc-ee's Bucee's Buc ee's and…read morefloating the Comal River! Staff is friendly and helpful, and the rooms are spacious (Suites with kitchens) and clean. Pool and basketball court on the property too! Walking distance to other restaurants and make sure to find the UBP (Ultimate Burger Press) stand- Best burgers!!

We have always stayed at Homewood Suites when we travel and have consistently had great…read moreexperiences, which is why our recent stay at the Homewood Suites in New Braunfels was so disappointing. Check-in was at 3:00 p.m. and we arrived around 3:25 p.m. only to be told our room was not ready. We were assured it would be available in 30 minutes, but it wasn't ready for nearly two hours. After such a long delay, we expected the room to be thoroughly cleaned. Unfortunately, it was not. There was hair in the shower, the countertops, cabinets, and microwave were dirty, and one of the TVs was not working until we fixed it ourselves. On our second day, after spending the day at the river, I called to request fresh towels and was told the hotel had completely run out and none would be available until the next morning. Our room also lacked paper towels and extra toilet paper. In addition, the lobby had a strong sour odor that remained throughout our three day stay. This experience was well below the standard we've come to expect from Homewood Suites. We hope management addresses these issues, as they negatively impact the guest experience. We have always chosen Homewood Suites, but the next time we visit New Braunfels, we will stay elsewhere.

Our wedding party checked in to the Grurene River Inn on a Wednesday afternoon. The staff was very…read morefriendly. Check-in was very smooth. We stayed in the GUADALUPE HAVEN room. Parking was so easy just steps from the front door. Our room was very clean. Loved the fireplace a few things that really need to be noted, is how close the hotel is to everything. It is an amazing location. We walk to our dinner reservations. They also serve wine in the lobby in the evening. The breakfast served in the morning was so good! The view from our table of the pool and the river was just beautiful. At breakfast, we all loved the yogurt parfait. It had crushed pineapple and kiwi. They had sausage, biscuits, and gravy, beautiful quiche, Pastries, so many beverage options. Everyone was so impressed. We all very much enjoyed our stay at the Gruene River Inn.

Let me start by saying that when change is made, it should be for the better. This has been a stop…read moreon our travel between family visitations on the I-35 corridor for many years. It always had a welcoming, rustic, hill-country feel to it that matched the surroundings. Our last stay I was really disappointed at the changes that had been made to the decor mostly because they make no sense and did not improve the property in any way. I sincerely hope that the owners did not pay for this decor design. It's pretty awful. (And kind of funny bc it's ALL over the place). What used to be rustic and charming now seems to be modern (gold fixtures, tiled shower, trash cans) asian (black trim, bathroom doors, headboard fabric), kitschy (lasso bedside lamps- that aren't good for reading and don't dim), with a 50's retro flair (the refrigerator and the blue tooth), and modern cowboy art on the walls. Yet, no one thought to include charging ports for electronics! It's so confusing. They pulled out the nice big tub and put in a shower that doesn't have a door and has a shower head with no pressure and no direction to it- so to say it plainly, it's difficult to get clean! Amongst all the changes perhaps fixing the toilet so it doesn't randomly run might have been a good choice. One of the reasons we use to like to stay were the delicious breakfast tacos that were provided. I don't know if they will come back or not as the lobby was under construction, but based on the decor choices my guess is they will make some equally terrible decision regarding the lobby and maybe do away with it all together? Who knows!What it has going for it is that the views are amazing (thankfully they couldn't change that or my guess is they would have)! The bed was comfortable and the towels were top notch. Maybe if you've never been before you won't find it as disturbing but I just had a hard time reconciling the fact that they paid to make the place worse. We might have to find different digs when we're in the area.

We have been occasional visitors to New Braunfels for 50+ years, and were there earlier this past…read moreweek for a wedding @ Gruene. This is a very nice hotel. The approaches via roadways are slightly unusual, use your GPS. Desk & service personnel were great, place is very clean, everything works, & great A/C. I have one unusual complaint/observation: The hotel has those new forceful automatic interior door closers, and they are very powerful. After 3 days my forearms look as though I had done battle with a mace-wielding midget. Blood all over & many bruises. I say: Do stay here, but be very careful with the room doors. After a day or so, we realized that handling the door was a two-person undertaking. Great Place ! Rick

If I could give zero stars, I would! This hotel had us WRONGFULLY DETAINED FOR AN HOUR!!!!!!! The…read moreentire situation was traumatizing! They ended up finding the right person they were looking for, but simply profiled my husband due to the tattoos he had on his hand, thinking he was some criminal when this was not the case. I was also in handcuffs and have never been in my entire life so again, I was traumatized. After the situation, the hotel manager that day did call to let us know how sorry she was and would work to try to make the situation right. Mr. Patel, the hotel owner, called and said he would reimburse us for the weekend with rewards points (we stayed two nights and this happened at 8 am the first morning). He rewarded us HALF the total for the weekend, meaning we are still going to be paying for this traumatizing experience out of pocket. I understand the rate for points for different locations can change, but when I look up their rate, I can see that we only received enough points to cover ONE DAY. We will NOT be going back.

The Sidecar bar is really nice! We had a large group in the upstairs area, and everyone really…read moreenjoyed themselves. As an autistic woman, I needed earplugs, but I did enjoy myself.

Service is always great and the hotel itself is stunning! Great stop for an intimate experience and…read moredelicious cocktails!

Cute, clean, comfortable and very convenient to whitewater amphitheater. Really easy to walk to the…read morevenue. Not many creature comforts, but we didn't need them. Walls were thin so we could hear the neighbors, but they weren't up late and it wasn't too much that it kept us up.

Excellent, involved, responsive onsite manager/husband team. Very clean…read more Traffic noise from 306 is a bit distracting.

A little over night field trip to NB. Came down for a pumpkin patch fall festival they were having…read more Grabbed some dinner, and came to the hotel around 4:30pm was able to check in and get settled in the room. The lady at the desk was super nice. Just a southern friendliness, asking what we are planning. And asked if we already ate dinner. (we had) I guess hotels are starting to charge to park your car in their parking lot. What a racket that is. But fear not Fairfield by Marriott in New Braunfels does not charge. Yeah. Room is nice and clean. They have a larger tv. A queen bed, they have a shower stall, and quality fluffy towels. I've never seen a tv remote control wrapped up in plastic before. Thought that was an extra step for being sanitary. Also saw an add on recycle trash can on the regular trash can. Tomorrow we will check out of the room and continue our field trip away from Austin. Buc-ee's will be a must on the drive back.

At 1 AM I was awakened by the sound of a power drill in the hallway. When I went to check what was…read morehappening, I found maintenance trying to drill their way into a room. I was told a "high rate" customer had locked himself out with his phone/keys/wallet in the room, and that because the customer was "super high rate" and had a "colorful personality" they had to address the issue immediately. Apparently the key card wasn't working and there's no manual backup aside from a Dremel. I was given the option of being moved to another room at 1 AM (which I guess wasn't an option for Mr. Colorful to sleep it off until they broke into his room in the morning), but no meaningful apology or offer to stop so the rest of the hallway could sleep. Hopefully their VIP visits enough to offset the rest of us, because I can't imagine anyone they woke up will stay here again. I certainly won't.

Room and bed sheets smell like cigarettes. Furniture had tears and stained. Shower couldn't even…read moreget to a hot temperature. AWEFUL AF

Zero stars is much more appropriate. Motel quality with a hotel price tag. This was the type of…read morestay to be expected at $39.99 not $190+ nightly. I've been a loyal Hilton rewards member for a very long time. I travel frequently for work and always opt to stay in a nice hotel, which up until this point has been a Hilton branded hotel. This trip was with my family for a weekend vacation. I prefer clean and consistent accommodations and have no problem paying the price for that consistency. This hotel is hands down the worst one I have been in. It's outdated, run down and the room was dirty. Upon walking into the room we were met with a musty odor that even the kids mentioned. One of the beds had a piece of an onion stuck on the comforter. There was food and candy on the floors from previous guests. The furniture shows hard use and didnt appear to have much more done to it than a partial wipe down. The walls were covered in dust. You could see wipe marks that were not done recently and months more dust had accumulated. I turned on the air conditioner to circulate some air in the room only to realize that it just filled the room with a urine smell. At this point I went to the front desk to see about getting a different room due to the issues. I was informed no additional rooms were available for the evening. The front desk person gave me a bottle of febreeze and told me it was the best he had to offer. We didn't get checked in until 930 pm and were exhausted after the drive. We decided to try to make the best of it since we were not going to be in the room much the following day. There is nothing quite as frustrating as completely dreading going back to the room for rest due to the awful accommodations. I have read other reviews at this point and am incredibly frustrated that you can no longer select a hotel based off of its name and have some sort of expectation met. This is not the first bad review of this location and certainly won't be the last. Especially considering the way management maintains the property and corporate clearly no longer has a standard they enforce. I'd recommend you save yourself the trouble and book elsewhere.