My sister and I went in today to turn in our paperwork to send for a passport. We walked into the wrong building but a lady greeted us so politely and nice and showed up where to go. After walking in the correct building the officers checked our bags, they were really nice, gave us directions and sent us on our way. When we got to the office there was one lady in front of us who was inquiring about passports, and she was asking a lot of questions. The lady who works there ( heavy set woman in baby blue shirt with the chucky highlights, no nametag ) was getting very frustrated with her questions. When the lady finally got all she needed, my sister and I walk up. No greeting from her, no smile, not asking what I wanted. So I told her I had some paperwork to get a new passport and she looked at my like I was stupid, still no response, then I asked her what she needed and I handed her everything I had. She asked if I brought a money order or a check and I told her I brought cash and she looks at me rolled her eyes and said "what did I ask you? I asked if you had money order or a check, I didn't say cash, you can't use cash" but with an angry raised voice. Then she looked at my paperwork, pointed to a sentence and said "what does this say? What does it say? It says fill out in what? Fill out with what? Fill out with black pen. You used a blue pen.. It needs to be black pen."
I'm sorry I didn't read that one sentence. And maybe I'm color blind. Or maybe I didn't see it. I have no excuse I should have read that. But by no means should I have to be YELLED at by a woman twice my age because she's having a bad day. I really hope her week gets better, it's only Monday. :-) read more