Aimee was absolutely the most professional medical person I have worked with in a long time. Time…read morewas not a problem for her. She took all the time needed to show me and explain everything to me. I am super happy with my results. Linda at the front desk is second to none. Extremely capable and friendly. Look forward to going there.

I've been wearing hearing aids since 2014, so I knew what I wanted in a new pair: the best…read moretechnology my insurance would buy, opportunity to try out various options, thoroughly professional service and a Fresno office. Motivated through past experience to settle for nothing less than a top provider, I consulted four candidates (Costco, Physicians' Hearing Service, Sound Advice and Hear.com, a very professional online provider) and tried out several devices over a three month period. Each practice had impressive qualities. As my search progressed, although I was also impressed by Hear.com's device (Horizon AX) and service model, it became evident that if the price were right, I'd buy mid-range Phonak devices from Dr. Nathan Lev, whose audiology practice has been getting rave reviews on Yelp since he established his business in 2010. In four visits with Dr. Lev, I never felt that I was under pressure to make a purchase. He listened carefully and answered thoroughly. Each meeting deepened my understanding of how properly fitted, high-tech hearing aids could repair my hearing deficit. And that's what has happened: Sound Advice has provided me quality devices at a cost covered by my insurance. I'm delighted!

Had to get audiology test fast for sudden hearing loss. Most places that take insurance were…read morescheduled so far out. Heiner was able to accommodate us immediately and those our insurance didn't cover, the cost was reasonable and done by a certified audiologist. The test was thorough and involved a interview style questionnaire to get to know the patient and hearing issues, asked probing questions to determine the cause of hearing loss followed by testing both ears for sound and words in a sound booth. After the test the audiologist explained results, what they mean, and options for hearings aids. They also specialize in custom style hearing aids but that was for a future visit. Audiologist was professional, kind, and offered explanation and report to provide to ENT doctor. Cute bohemian artsy decor in waiting room.

Poor scheduling, billing and insurance practices precluded my ever doing business with this center…read more Highly disorganized and confused! I was sent a bill in excess of $200 for an evaluation that was 100% covered by my insurance policy. Audiologist, however, did provide excellent testing and evaluation of my hearing needs.

They are Time wasting and late in saying they are unable to help or provide alternative services…read morefrom qualified and knowledgable people. Thumbs down.

An update from my previous experience: Checking in was…read morequick. The front staff was fine. I wouldn't say the customer service is the best. It just felt like everyone's not happy and burned out from their job or they just lost the passion. I was called back pretty quickly and brought to another waiting room where I met Dr. Kerr. She's the reason why I gave a 4 star. The one star I docked off was because of the unwelcoming staff and the previous experience. Dr. Kerr did my ABR/VNG testing. She was absolutely the sweetest and kindest person there. Her energy and personality made my visit better than expected. The testing at the end was pretty rough and she was caring and patient with me through it all.

Connor made me feel like I was his only customer. He's a great listener, informative and genuinely…read moreinterested in the customer. He adjusted my hearing aids, after an extensive, comprehensive hearing test. Great experience.

​Conner is very knowledgeable n cares about his patients well being. I had bn to 3 other companies…read morethat tried to get me for $3k after my ins pd n they werent even good hearing aids. Conner started me at the lowest end n they work perfect. Each time I had questions he has adjusted them accordingly. His staff is great n always there to help. I wud never recommend anyone else, after the bad experiences I hv had with others C Reeves

I have recieved several calls from this company and had to block multiple numbers over the past few…read moreweeks. I have never heard of this company outside of the caller ID on tens of random calls. I am sixteen and have no interest in any sort of hearing care. Stop calling me.

I dont like call centers and this one is no different. I want a dr to tell me what i need, not a…read moresalesperson pushing their product.

I've been dealing with chronic nasal obstruction due to allergies here in the valley. My allergist…read morereferred me to Dr. George Hsu after having an MRI that showed I had enlarged turbinates that was causing the obstruction. I had been dealing with this for more than 3 years hoping that OTC meds would help and I feared having surgery. I ended up accepting my fate and the necessity of the surgery. Making the appointment was easy over the phone. When I arrived they had a tablet that you fill out your intake which was so convenient and user friendly. Dr. Hsu was very thorough with his examination and explained everything to help me understand the risks and benefits. He administered Afrin so I could breathe better and then sent out my information to schedule for surgery at Saint Agnes. I had my preop appointment with him to discuss what the surgery will entail and post op recovery care. When I arrived for my surgery Dr. Hsu came to preop to go over the surgery again and answered all the questions I had. He reassured me that I'll be okay and I'll be able to breathe much better after I heal from surgery. Today (1 week postop appointment) he explained and prepared me for when he removes the splints in my nose. I asked if someone can record it and his sweet assistant came in to do it for me. It wasn't painful when it was removed it was a very odd feeling. Immediately after I was able to breathe from my nose which was such an amazing feeling. There's not enough words to describe how amazing Dr. Hsu is. I highly recommend him to anyone who has ENT needs. Thank you so much Dr. Hsu, truly changed my life for the better.

I was referred here to see Dr. John Kerr by my PCP. It took about 5weeks to get a call from them…read moreafter seeing my PCP and getting a referral sent. The staff member who called me to schedule an appt was pleasant to talk to and scheduling was easy. They were also able to accommodate the soonest date and time of my request. Few days prior to my appointment they sent out text reminders. The day of my appointment I was told to arrive 10mins early. There's plenty of parking. They are located on the 3rd floor of 6121 N Thesta. The lobby/waiting area is clean and there's plenty of seats. You check in by writing your name on the clip board and the lady at the front will call you. Once I was called she provided me with an iPad to fill out/ verify financial, history and demographics. Upon check in I had trouble finding my insurance card and she was very understanding, thankfully I found it and provided it to her to scan. Few mins later I was called back to the examination room. The lady who helped me was welcoming and she listened. Dr. Kerr shortly came in after her and he was very thorough, professional, friendly and kind he too listened and was able to help me in minutes. He checked my ear and was able to get the obstruction out quickly and gently. I was in and out of my appointment in 20mins. Overall I had a great experience, the staff and Dr. Kerr were all amazing! I do recommend and if ever needing any ENT support I would love to return here.

I just called the office to schedule a hearing test and to get new hearing aids. I have an…read moreinsurance that does not require a referral by an MD to have appointments with specialists. The office staff was insistent on me having a referral. I asked if they call the insurance and they said they do to verify benefits but I still need a referral for them to bill. Again, I told them that my insurance is not like all the Blue Cross Blue Shields that everyone here in the Valley has and I do not need a referral. They are way behind the times, they are absolutely difficulty to work with and can not get out of their robotic monologue that they are used to repeating on a daily basis. Who knows if Mr. Dorian is a good audiologist, his front office barricade has prevented him from receiving any kind of my business or money for a good pair of hearing aids.

If I could do 0 stars I would they are discriminating against special needs clients, they won't…read moresee clients in wheelchairs. Are rude and disrespectful.

Great employees, friendly and helpful. Appts. are spot on! Nice environment and great communication…read morewith ALL employees!

The staff was knowledgeable and prompt and very easy to work with. They did a perfect job on my new…read morehearing aids.

Very clinical. Not entirely unfriendly but when I'm buying something as personal as hearing aids…read morethat cost (for me) money that is over thousand dollars , I'm expecting more information than I got. And it's been a few weeks and there hasn't been a courtesy call

He's amazing and takes her time ! I recommend her if she's still taking new patients.read more

I miss Dr Bonnie Her. She was our doctor for quite a few…read moreyears Never had to rush thru an appointment or wait for a long time to get an appointment Dr Her got me to the specialists I needed by connecting the dots with various problems I was having. I will miss her office always. I always felt that she was what a doctor should be.