Very responsive and polite. Awaiting my order but waiting on the manufacturer, not Columbus supply.

Absolutely terrible experience from beginning to end. First, they screwed up the pricing on their website on an item. I thought I had found a good deal on a float coat just to receive an email the next day saying they were unable to honor the price. OK, fine. I'll pay the difference. So then I wait for the item to arrive just to receive it - and realize they shipped the wrong size! I have to specifically ask them to cover return shipping due to their mistake. At this point, I'm not confident of their capabilities as a business, so I ask for a refund on the returned item. They are now refusing to issue it! They've acknowledged they owe me the money, they acknowledge they received the item - but are now somehow convinced (and refuse to listen to anything to the contrary) that I filed a dispute on my credit card. While I can imagine anyone dealing with Lynn probably would need to go that route to stop the madness, I have not disputed the charge and have submitted proof of no claims. Now he's telling me I need to wait for a refund until next Tuesday (two weeks after they received the returned coat) for him to show me a letter that proves I filed a dispute. Oy vey - I'm interested to see what this letter says because God knows, it has nothing to do with any dispute I filed. DO NOT DO BUSINESS WITH THESE PEOPLE read more