Very cool people, environment is friendly and prices are reasonable. There's alot of empathy and…read morecompassion here...

Absolutely incredible vet office. I came here for pet urgent care due to my dog suddenly limping…read moreand not putting weight on her back legs the tech and the doctor I saw were amazing and kind and the doctor was excellent at explaining my pet's condition and checking if I had questions. I would recommend this place 100%, I think they were excellent in terms of knowledge and care for my dog.

So I took my Huskey there because he was squinting his eye and licking like he was in pain came out…read moreof nowhere, dr hank Oliver took him back and released him saying contusion. Dr Oliver who owns this facility failed to do a pressure test, a few days later my dog looked worse we called they gave is pain medicine saying yeah he may have pain. A few days later he was not getting better, they told us to bring him in on Monday. They did a pressure test and he had glacoma, this is common in husky. We are now being sent to spokane to try and save his eye if possible but it's obvious he has lost all vision. With glacoma you must catch within first 48 hours or the pressure makes them blind. His negligence made my dog blind because he didn't take the time to check everything. This place is good for big animals but not for small. They won't admit fault and will be reporting them to the vets board of directors. This is bullshit and I would love to strip him of his license. Looking at reviews this is not the first or last time, if you see this and your pet has gone through something similar please p Report we need at much as possible to shut this place down. So Noone else has to go through what we all have had to go through because of there negligence.​​​

our senior cat Tika has been taking thyroid pills AHOP prescribed for several months. Rx ran out,…read morebut AHOP said she'd need to be checked before a refill. Got her checked yesterday. Blood test OK, continue same pills. BUT, a lot of unnecessary and unrequested tests were performed - $334.55!

My chihuahua had very red infected ears and itchy skin Dr Stidham flushed her ears with medicine…read moreand gave her a cytopoint injection for her skin I am happy to say her ears are great and her skin is no longer itchy Dr Stidham is the best, Thank you!!!

The front desk, technicians, and veterinarians greet you with genuine warmth and listen closely to…read moreyour concerns. I felt that Dr Meyer cared about my pets. She was professional and explained things well. I'm confident that my pets are getting the care they need.

We have two dogs who have both been seen by The Fix Machine. The care provided by this clinic was…read moreexceptional. Our 8 year old Papillon mix had her dental cleaning done this past May and she also had to have 2 teeth roots extracted. The pre- opt appointment and blood work went well and the doctor took his time and explained everything. The day of the procedure went very well, the technician came out also took her time explaining what we can expect during recovery. The cost was comparable to other vets. The medication we were sent home with kept our girl comfortable and she recovered with no ill effects. Yesterday we took our 8 month old Chihuahua in to be spayed. We arrived shortly after 8am, the staff member checking her in was amazing. Very nice and took her time to go over the possible charges and estimate. We left feeling that our baby was in the best hands. When it was time to pick her up (we arrived at 3pm on a Friday), we were greeted promptly and had very little wait. You can not beat their spay/neutering cost and there is no compromise in the care you receive. I feel like our puppy received the very best care and treatment and I honestly don't think she could have received any better if we'd gone elsewhere and paid $400 like we were quoted from another vet. Sammie is 7 pound chihuahua, she was spayed and microchipped for around $134. I was a little concerned because about cost after reading some of the negative reviews about added cost, but honestly I can't see them doing this. They were always up front about charges with both our dogs. In my opinion, this clinic offers an affordable service for having your pets fixed. I would recommend them. My only feedback I can give is to the doctor (sorry I'm horrible with names, it's regarding the man vet) first off as I mentioned early, I loved how he took the time to explain everything and was very nice. My only suggestion is to lessen a bit on the hard sell in regards to the preventive medications. Surely it's good to encourage the use of preventative flea and heart worm medication but we kinda felt like we were being guilted if we didn't go with the brands sold by the clinic. LoL it's kinda funny and I hope he doesn't take this the wrong way but he'd be an amazing car salesman! Lmao Final thoughts - if you have an appointment in the afternoon you need to realize that those folks getting seen before you who have no appointment are there for the walk in shots and services. They aren't seeing the vet so no, you are not being overlooked. I heard someone complaining about that in the waiting area. I honestly love that they offer shots and services like nail trims as a walk in Option. :)

Prepaid for three dogs to get rabies booster and then after services were completed they charged me…read moreanother $42 and didn't have a reasoning for the remaining balance. Very unprofessional billing practices I would avoid this clinic for a sort of wellness or vaccinations on your pet

This is by far the best vet I've ever gone to. Dr. Weekes and Dr. Walker are super! My 14 year…read moreold dog was suffering with kidney failure and Dr. Weekes suggested we try some chinese herbal remedies. That did the trick and not only kept the disease from progressing, but partially reversed some of the damage. We got almost another year of quality time with Tigger. He was not in discomfort and was his old self again. That same dog was having difficulty walking on hard wood floors, and Dr. Walker suggested some no-slip grips for my dogs pads. Again, the recommendation was spot on. Eventually my pet had to be put down. They were kind and compassionate. I was able to stay with Tigger through the whole event. They offered several options for his final arrangements. They provided me a clay paw print. About a week later I received a condolences card in the mail signed by the entire staff. The front desk staff are courteous, professional and very helpful. This is a busy clinic... and yes I am occasionally placed on hold, but usually only after they ask if its an emergency. Their prices are very reasonable. The cost of the prescribed medications were less expensive at this clinic than anywhere else I checked (local or online). I can't say enough positive things about Double Arrow and their great staff. One thing to keep in mind... this clinic changed ownership a few years ago and now have entirely new vets, techs and staff. So if you are reading reviews more than says 2 years old, they are not representative of the current clinic.

One of the receptionists was incredibly rude. I tried to explain what was wrong with my dog, but…read moreshe wouldn't let me get a single word in; she just said "no" and hung up on me. If she doesn't like her job, she should find a new one.

We love Dr Kopp and everyone at blue cross!…read more They are very helpful and always check in afterward when it comes to care for our two best friends

Dr. Kopp is awesome! Safe space, easy going, and made us both feel comfortable! Dr. Kopp listened…read moreintently, shared his knowledge on tarter build up, and encouraged a little weight loss for Sonny.

Don't bring your exotic pet to this place. They only have one exotic vet available…read more and when i had a emergency she was on vacation for a month.

The people here were professional and kind. The first pet was Tigo. They had to put him down for…read morecongestive heart failure. Being with him during the euthanasia procedure is forever etched in a special place in my heart. The only downside was that I reluctantly agreed to have a paw print and ashes given to me later. Knowing the print was made after he died crushed my ability to grieve. DO NOT DO THIS! Coco was a German Sheppard I rescued in Prosser. He became hard-of-hearing. I backed over his front legs while working on my property. They were prompt to end his suffering and made every effort to give him peace.

In the past, we were spoiled by our pet / home sitter, and we were sorely disappointed with the…read more'slim pickings' we had experienced in the Tri-Cities. We happened upon Suze & Badger Mountain Pet Care, and cautiously gave them a try. We interviewed her over the phone, and had an in-home consult shortly thereafter. Boy, were we pleasantly surprised when she came over! Not only was Suze super-professional, but she 1) treated us as valued customers from the start, and 2) she treated her business like a business - GO FIGURE! Licensed, bonded, & insured, Suze was the real deal when it came down to the brass tacks of her business. Not only did she maintain a legitimate business presence, but she also carried herself in a professional manner, and had all the documentation that you would expect from a professional. She asked the right questions, took notes, and walked the property with us, in order to cover ALL the bases, in the event of an, "Uh oh" moment. Beyond getting us to wag our tails, our dogs were instantly drawn to Suze's calmness & demeanor. Our pets - whom are family, to us - were happy and relaxed in Suze's presence, which made us feel supremely confident in her abilities to manage our home & hearth while we were away. During our absence, we would receive texts / photos periodically - and Suze never hesitated to contact us with a question / concern, whether about the property, or the dogs. We LIKE this, and if you do as well, we would encourage you to call Suze for a consult in your home. When we return home, everything is in order, and our dogs are happy. We realistically couldn't ask for more from Suze & Badger Mountain Pet Care.

Suze with Badger Mountain Pet Care has taken care of my cats multiple times while I have been away!…read more She spends a lot of time with them and they seem a lot happier in her care than they do when I leave them to their own devices. Super reliable, personable, and she always leaves me a note about how my pets did while I was gone. Highly recommend!

Nasty personnel with bad attitudes. They are VERY disrespectful and don't seem to care about the…read moreway they come across. It would seem they don't care if they have your business.

if I could give a vet the worst rating it would be this place. DO NOT TAKE YOUR PUPPIES HERE! I…read moretook 6 puppies for their first shots to this vet, everything seemed fine, then a few days later one of the puppies that were vaccinated started declining and then sadly passed away. now, my puppies organs are shutting down, and I can do anything about it and just watch my poor baby take his last breaths while knowing this vet is responsible for all of this.

I found this place while going through Richland. Needed to take my cat in for a checkup. They got…read moreme in fairly quickly and did a great job looking over my kitty. Kirby's getting old(14) but still kicking.

Not only do I recommend this vet, but I also want to cherish everything that she does for my family…read moreand pet siblings. This is probably the first vet I have met that actually cares about the animals! I highly recommend this vet and will take all my future animals!