Every once in a while, you meet someone whose kindness and skill change the course of your life…read more For me, that person was Josh Bruce. When I first met Josh, I was broken -- not just my foot, but my spirit. I came into Moses Lake Physical Therapy on a knee scooter, terrified that I might never walk again. From the very first day, Josh met me exactly where I was. He placed me in a private room, spoke with such kindness and patience, and treated me with a level of care that went far beyond physical therapy. He knew I needed gentleness and reassurance just as much as I needed rehabilitation. Recovery was not easy. It hurt -- deeply. Not because of anything he did, but because of how hard I had to push myself to heal. There were days I could barely do the exercises, and I'd leave wondering if I'd ever make it through. But Josh always noticed my effort. He saw the fight in me when I could barely see it myself. His encouragement and belief in my ability to heal gave me strength when I had none. Josh Bruce is not just a physical therapist. He is one of those rare souls doing God's work here on Earth -- restoring not only movement, but hope. His compassion is real, his integrity unshakable, and his dedication to every single patient is obvious the moment you walk through the door. Moses Lake Physical Therapy is a true family-run practice, led by Josh and his father Randy Bruce, whose decades of expertise and heart have built something special -- a place where people genuinely heal. You can feel it the moment you step inside: warmth, kindness, and a shared purpose to help every person who walks through their doors. I will always be grateful for the time, effort, and healing that Josh gave me. I walked into his clinic broken. I walked out standing tall -- foot and spirit restored. If you're looking for someone who will truly see you, support you, and help you find your way back to strength -- Josh Bruce, his father Randy Bruce, and their incredible team at Moses Lake Physical Therapy are the ones.

I truly love this place. They take really good care of you here and the ppl are super nice. Yeah…read moreit's smaller than what I'm use to but the care they give you makes up for it.

I have come here many times. It's a smaller hospital that serves the community well. The ER…read moredoctors, PA's and nurses are amazing! They take pride in their work and are very knowledgeable. The respiratory therapist was also amazing and usually the main reason I come here. They are caring, respectful and very helped me many times. A special shout out to Kailey, RN. She is amazing! Thank you!

Could not give out enough kudos to this hospital and the staff. We were traveling when my husband…read morehad a life threatening event.I believe, if this hospital had not been there, my husband would not be alive. The ER staff stepped up and provided excellent care, from the receptionist, doctor,nurses,and all other staff involved!! They were professional but provided empathy and supportive care to my husband, myself and our family!!! They kept me informed at all times , even after I left to gather his belongs before he was transferred to a hospital in tri cities area. I am a retired nurse,and recognized right away the makings of a top notched facility!!

Steve, David, Austin and Christina are outstanding therapists! We have had excellent therapy and…read morecontinue to visit 2 times per week

Steve Roylance is very intelligent and was an integral part of my injury diagnosis and initial…read moretherapy (5stars if I were rating him alone) and one assistant who was always helpful and kind. I was extremely unimpressed with the remaining staff. Unprofessional and inappropriate questions not related to my therapy made me uncomfortable and change clinics. If you don't mind being asked your bra size while your laying on the exam table as they forget whether you are there for your knee or your hip-again- while they, then this is your place. They did not offer pool therapy until I told them I was leaving to get pool therapy elsewhere.... Too late & too bad.

I highly recommend Swift Rehabilitation. The exercises and activities we did together have allowed…read moreme to strengthen my knee to the point that I have been able to return to evening walks, work around the house and travel without pain.

rigmarole: Noun / rig()mrōl/ 1. A lengthy and complicated…read moreprocedure. --- This is where my back was crooked like a Forrest Gump question mark. I went here for several visits and the rigmarole of getting my back back in order. The facility is gym-like and there were several staff partnered up with people with various ailments. My Phys Therapist was mainly Keyna and she just started work here from a different Swift Rehabilitation office. She diagnosed my back situation, and then ran me through some exercises to get me back in shape. The exercises weren't too tough (mainly core exercises to re-build the area around my troublesome lower back). The best best thing about my visits was the robot which gave me electric massages at the end of each session. This thing used heat and electric shocks to prod, poke, and soften up my back. Man, every time I completed a 15min session with this thing, I felt like a new man. I wish I had one in my house!!

The care was ok at the Richland location, however, my issue is with the billing dept. Oasis does…read morenot bill in house, but is processed through upstream rehabilitation. I have only received 1 invoice, I have requested via email and by telephone, but have yet to receive one. When I attempted to call on multiple occasions, you are put on an immediate hold for anywhere from 10-30 minutes. After multiple attempts, I did get through, the woman explained my bill had gone up since the last bill, for a service that had not been billed yet. I did explain I emailed and did not receive a response, but I had not received any updated invoices with new charges or my payments. She indicated she would start sending. I received services in 2024 and have yet to receive another invoice. I have made a couple additional payments, but again I am not receiving an invoice to see that they are being applied, etc. I have again sent several emails and attempted to call and be on hold, but did not receive responses, until today I was called by a collection agency! I contacted the Better Business Bureau and am finally contacted by Upstream Rehabilitation to state that I made a verbal agreement to pay. I said I did not make a verbal agreement, what I stated was I would make payments as I received invoices. I believe I have the right to know what charges were applied, what insurance has covered and how my payments are applied to account. If you go to Upstream Rehabilitation you will see most reviews are the same as mine. This feels like a scam to send to collections by not answering emails or calls or providing invoices reflecting payments, balances or what was billed through and accepted by insurance. BE AWARE if you receive services as Oasis, you will be billed through Upstream Rehabilitation. Update: Upstream Rehabilitation never responded to Better Business Bureau From: BBB Serving Central & South Alabama To: Subject: This complaint has been closed without response from the business Dear : This message is in regard to your complaint submitted on 5/2/2025 against Upstream Rehabilitation, Inc.. Your complaint was assigned ID . Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond. If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know. BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile. BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter. Sincerely, Dispute Resolution complaints@csal.bbb.org

I have used Oasis twice. Once for gait issues and recently for shoulder rotator cuff therapy…read more Both times they provided outstanding therapy. They have a well trained and positive staff

The instructors made each workout specialized to your own needs. The best part was that the…read moreworkouts progressed in difficulty as the weeks went by, such that you could see incremental progress in your fitness. It was very encouraging to see progress and, at the same time, learn new skills from experts that may be applied to the daily routine. Overall, the experience was phenomenal, and I highly recommend Peak Performance Physical Therapy to anyone!

Peak Performance most certainly lived up to its name. These folks are great. I was unsure of the…read morepossibility of rehabilitation as I have had back surgery and issues for quite a few years now. Peak Performance was thorough and focused on my rehabilitation. The exercises they prescribed were the answer to my ability to return to a very active life. Thanks Peak Performance!