I am very pleased with the assistance and service from fellow veteran Mike Spears! he helped me find the perfect vehicle for me, and the other staff members were also very helpful. Highly recommend Mike and the entire dealership when you are looking for a new or new-to-you car! read more

I really like my Honda 2022 that I bought from Columbia Honda but I am very disappointed with the people I dealt with. First the salesman said they could not set the oil change light if it hadn't come on yet. One or two people told me this wasn't true. They did take it back and correct this. It was okay then. The person that sold me a $3500 warranty on the vehicle said it was covered from bumper to bumper. This was NOT true. Only mechanical things are covered. Now the seat frame under the drivers seat has broken due to wear. This they say is not covered. It is not covered by my insurance because it is just from wear. I have a little over 61,000 miles on my car it should not be worn out. I am 77 years old and have never known of a seat frame breaking from wear. I came in as a new widow and I think they took advantage of me. I cannot recommend Colombia Honda. read more

Service adds on an exorbitant "shop charge" right before you pay. They say it's for "shop towels" and other stuff. Pretty expensive shop towels I'd say. It is, of course, a bullshit maneuver. read more

As a loyal Honda owner, I'm sad to say that my experience with the service department at Columbia Honda was extremely disappointing. My son was living in Columbia last year while attending Mizzou and the catalytic converter was stolen off our CRV. We filed an insurance claim and chose the dealer to do the work to ensure it was done correctly. We got the car back pretty quickly and the initial interaction was positive. Our service advisor (Michelle) was friendly and helpful. Unfortunately, about six months later the engine light came on. The car was back in St. Louis by then, so we took it to a local place and were told that the catalytic converter installed was not a genuine (OEM) Honda part and had failed, and they actually could not do the repairs because of that. We called Columbia Honda, explained the situation, and they told us to bring it back and they'd repair the car correctly. We did that and they had the car for about a week and a half. When we picked it up, Michelle told us that the genuine Honda part had been installed, welds had been fixed, and it the warranty was good for a year from that date (September 2025). Unfortunately, none of this was true and the catalytic converter failed again six months later. When we called and spoke to the service manager (Aaron), we were told they'd work with a local Honda dealer to get the repair done correctly this time. We took it to a local Honda dealership and were quoted $4400 for the repair. Our new service advisor called Columbia Honda and they will not work with the local dealer on the repair and we're told now that the warranty on their work is expired. We specifically chose Columbia Honda expecting quality workmanship and honesty, but feel like we didn't get either one. read more

I live about 100 miles away, but I am more than happy that I traveled to Columbia Honda to buy my new 2026 CR-V Sport-L. The entire team made this the best car-buying experience I've ever had. * Franci was absolutely amazing personally and professionally. I actually changed my mind from a red EX-L to the red Sport-L in less than two minutes, and she handled it perfectly without any hesitation. She is patient, knowledgeable, and truly went above and beyond to make sure I was happy. * The Financial Manager was also a pleasure to work with. He was very welcoming and made me feel right at home. I really appreciated that he didn't pressure me at all; he just took the time to explain everything clearly so I understood my coverage, like the Honda Care and GAP. * Finally, a big thanks to the General Manager, Michael Miller. He has been personally following up to ensure every single detail went smoothly and that I was 100% satisfied with my visit. The car is wonderful and the service was world-class. It was well worth the drive! read more

Columbia Honda - Honda CR-V Sport L Hybrid - Car Dealers Near Me - Columbia, Missouri

I live almost an hour away. Had an appointment to get my first oil change in my brand new car. Also have a manufacturing defect in the passenger seat cover. Appointment took 2 hrs. Should not have taken this long with an appointment. After the wait they didn't even look at the correct problem with the seat. Advisor took pictures of the seat problem and told me service manager was in a meeting and would have to get back with me. Day and a half later still no reply. read more

I brought my car in and told the service advisor what the problem was and what I believed needed to be done. I was told after the tech looked at it that it was a different problem. I was assured they had properly diagnosed the problem. They made the repair and i took the car home. ($633.00 charge) It did NOT fix the problem. I made another appointment and this time they diagnosed that it was the problem I had originally told them that it was. So they made that repair. ($622.00) So, I'm out $1,255.00 for what should have been a $622.00 job. I diagnosed the problem, and they would not believe me. I feel cheated. read more

Absolutely dreadful experience here. Staff members seem uninterested, unable or unwilling to communicate with clients regarding service requests. I have been trying to contact someone in the service department for over a week, none of the advisors answer their phones. I've left voicemails requesting callbacks and have not received one. I tried again today, three times and nobody will assist me. I would never recommend this location for anything. 0/10. read more

Worked with Doug a third time and always a pleasure. Wonderful service. The dealership always has a great selection.

My wife and I were driving across Missouri to see our grandkids, and hit a raccoon near Hannibal. Took out the radiator and more on our Honda CRV,. We had it towed to Columbia Honda. They worked hard to get it back in shape for us, but ultimately, we had a cracked block, and the engine was toast. I ended up buying a new Ridgeline from them. Ciera (Service), and Cory (Sales) did a terrific job for us. While I wasn't looking to buy a new car, Cory made it very painless. On top of all that, we are Jayhawks. And they still treated us with fantastic care! I would highly recommend them to anyone. Thanks! read more

I'm going to make a more elaborate review, but in the meantime, I just wanted to leave a 1 Star review. Trust me, if I could leave 0 Stars I would....DO NOT TRUST THESE PEOPLE! The guys in the khakis are bad enough, but the finance people are even worse & will lie to you 100% read more

Columbia Honda - A terrible location to buy a car. - Car Dealers Near Me - Columbia, Missouri

Jordan, Andrew and team took great care of me! Jordan went the extra mile to do what other stores could not. Andrew was able to ensure the job was done right. Everyone on-site demonstrated great customer service and proved knowledgeable.​ read more

The communication from service member, the timeliness of service, and the information from the service member were all very professional and helpful. read more

Been looking to replace an old explorer that died. Looked online and found a used Jeep Cherokee at Columbia Honda. That wasn't the right SUV but Bill Shelton asked what we wanted, what are price range was and had it in a few days. Love the new to us Jeep. Great experience will shop there again. read more

Our encounter with this dealership had begun as a positive one. We were approached by a nice salesman's who we talked with about our hard cap for our budget and expectations for a vehicle. We had tested our several vehicles and were told that the final one we saw could be financed to our budget and no more. The salesman was helpful in answering any questions we had but could not solidify the numbers for us. After hours of waiting and being led on, the financial advisor was brought out to show us the final numbers. It was still above our hard cap of our budget. We discussed how on top of needing to pay the registration fees within 30 days or so and what monthly we were being offered, we told them we couldn't afford the car payments and the additional fees required from the DMV. The financial advisors response was: "You don't have to worry about paying it, you won't get pulled over" and sarcastically stated that "everyone in Columbia has expired tags just drive around for 20 minutes and you will see that." We had expressed our concerns with this statement as this could lead to future issues and asked if he had expired tags. His response was "well no....". What was really upsetting to hear, was that he had said that he "doesn't care what happens after the sale" when we expressed how we would handle this payment once we sign the final paperwork. There was a clear reason why this guy was not put on the sales floor. He had zero people skills and had no clue on how to remediate the situation. We had asked if there was any way we could adjust the final purchase price to offset these costs or to somehow include it within the monthly payments to make it more manageable in the long term. He had become visibly annoyed and short, saying that this could not be done and that they do not have any cars within our price range. While this could have been true, the salesman and their website stated differently just prior to this discussion. Overall, very dissatisfied and disappointed with the service we had received here besides the interactions we had with the salesperson in viewing the vehicles. The financial advisor was extremely unprofessional and unwarranted in his responses, and ultimately we walked out without purchasing a car. I will happily take my money elsewhere. read more

Great job as always, the fact Columbia Honda picks up my vehicle and delivers it back to my home is so convenient. I knew my vehicle was due for a few items (brakes, fluid flush) but never got a call, just a text to let me know my oil change was complete. I would have had them knock out 1 or 2 of the service items my car was due for while it was there. Not a big deal, just a thought. read more

Service has been poor. "Press 1" to check the status of your car just goes to "TJ's" voicemail. Only chat feature tells you it is necessary to call. Call and they need to text your service advisor who will return your call but hasn't twice. When they do speak with you, they need to check the status and will call you back in an hour --- which turns into 3 hours and still no callback. This is our 3rd honda but it might be our last one. read more

I scheduled my service through the website, upon arrival the service person was very polite and got me checked and on my way in about 5 minutes. When the car was ready we received a call and the check out process was just as quick and easy. read more

My son's car broke down outside of Columbia driving back to school in Warrensburg on Labor Day. We had it towed to Columbia Honda that night for repairs. Since his car has had so many repairs in the past, I drove out to help him figure out his car situation. Due to the age of his car and the cost of repairs, we elected to trade it in on a newer car. This was, BY FAR, the most pleasant car purchase experience I've had, even considering the stress of being stranded hours from home. Dennis Wood, Michael Helton, and David Guthrie were absolutely wonderful to work with. Even though I live in STL, I'd absolutely consider driving to Columbia to purchase my next car from this team. I'm forever grateful for how helpful they were and how quickly they moved us through the purchase experience so we could get home. read more

Used the app to set appointment for my CRV's first service. Everything was easy and people were nice.

As always, this Honda Service Center is jstellar. Service, Value, Accommodations, Fabulous!!! And the snacks. . . Mmmm, mmm!

It was my first time buying a newer used car I was nervous my credit is only 550 to 600 but Blake and Arthur helped me out and got me the car I wanted and the one that was right for me I'm really happy my coworker told me to come to Honda of Columbia I looked around and the cars were more reasonably priced especially then the low credit car lots this is a great place to come and find a car!! I was super satisfied with my purchase here the workers were friendly and made my time comfortable Thank you Honda of Columbia!! read more

The entire process of scheduling the appointment online, taking the car in for the appointment, and being notified of the results of the appointment, was excellent. read more

Excellent service department. Had a little miscommunication in services required but the team made it right and was very professional. Very pleased with the overall service provided. My only dissatisfaction is the call center that is making appointments now. I've used them three times and they never seem to get the appointment requirements correct. read more

Let me start this off by saying that I live all the way in St. Louis (a 2 hour drive roughly) and was in the market for a new 2018 Honda Civic Hatchback in a rare Sonic Gray color. Though I was able to locate one in my city, it was sold to someone else the same day I test drove it... and I'm a slow shopper so I was talking to a couple different dealerships about prices and models. Other dealerships had tried to sell me on the vehicles they had on their lot, but those weren't the trim levels nor color that I wanted. Enter, Doug Walker at Columbia Honda. I had mistaken a silver car on their inventory as the Sonic Gray that I wanted and that's how we got to talking. This guy even recorded a personalized video of a car they had on their lot to give me an overview of the trim level I was looking at. The only problem? The color wasn't right. Well, Doug was extremely helpful and went out of his way to make sure I received the car color and trim that I wanted. He dealt with my needy texts asking him to look for that specific color and contact other dealerships that I located with that vehicle in their inventory. He was able to work out a dealer trade with a dealership in Arkansas for me, and sent a coworker out to pick up the car I wanted at a steal of a price and I made my trip up to Columbia to get my new baby! Thanks "Hollywood"! He even treated us to some pizza for lunch during our paperwork / completion process. Nick Costanza was also very understanding and informative during our visit, providing answers to my questions and solutions to my concerns regarding financing and what warranties were needed and added an extra perk or two in there for me after I nagged at him for a little while, haha. TLDR; Great, friendly staff who go out their way to make you happy with more than fair prices. (aka other dealerships said "Great deal, can't even come close. Buy from them immediately!") No pressure sales experience. Pizza! read more

We always bring our Honda dealer because we get professional, polite, knowledgeable and affordable service there. During our last visit, Kevin Wilhite Hanford the appointment from beginning to end, and we couldn't be happier with his efficiency (it's the norm for him). Think about choosing Columbia Honda and Kevin for your Honda's next service or repair appointment. read more

I had been looking for a commercial hitch receiver to put a bike rack on my 2019 Honda Clarity plug-in hybrid, but none were produced by the major hitch companies (like Draw-Tite or U-Haul). Columbia Honda said they could install a hitch receiver designed for a Honda Civic with tack welding to complete the custom installation. Success! Great service. read more

The Service department is terrific. They are friendly, knowledgeable and easy to work with. We take both our Hondas and have been very happy with our service. TJ and the whole crew are awesome! read more

I got my E-mail from Columbia for my Honda, for my yearly oil change and Tirotation for 49099. I calld a few days later to check if it was still on, bring it in. I said tomorrow morning. Pulled into service and Keven came to Greet me. I told hhim I Was here for the E-mail 49.99 oil change and tire rotation. Ialso said the low tire alarm was on, he said we can take care of that. Short time later my Accord was ready. Kevev added my bill up to $ 61.+ for the 49.99 oil Change. I fee I Was overcharged by $10.00. I am a old custermerand if you are going to charge more, to look good, then don't me e-mails. Guess who sent me this Review (Keven)... I bought my Accord and 3 prior oil andtire rotation were $49.99. I was over charged $10.00...Ray Sloan. Columbia, Mo read more

Columbia Honda has finally made head-way with the credit-report issues we've had so far. Danny personally reached out to me and discussed the situation. He has contacted the credit bureaus on my behalf and is actively working to resolve this issue. Sorry that I had to resort to social media to get a resolution but it is seemingly being currently resolved. Michele was a great sales person throughout the deal and I'd use her again in a heartbeat! Thanks for the assistance so-far, Columbia Honda. read more

Michelle and the entire service department are outstanding. I always leave pleased with the visit.

I just bought my second new vehicle from Columbia Honda within the past five months. Both times, the sales advisor, Mickey, was extremely responsive and understanding of my needs. Both times, I got the exact vehicle I wanted at a great price. I also got better financing through Columbia Honda than my own bank. There was no pressure to add on any extras, and the entire car-buying experience was seamless. read more

I had a less than pleasant experience with the service department. When I scheduled my appointment (weeks in advance), I was told it would be 2 hours for the service. When I arrived at the dealership and checked in I was told it was a bit busy and may take 3 hours. When I called to check in at the 3 hour mark I was told it was written on my ticket that it did not need to be finished for another 2 hours which meant a total of 5 hours for something I was told would take 2-3. The service appointment I was told would take 2 hours ended up taking a full 4 hours. When I asked what the deal was, I was told that it was Saturday and it was busy. Not sure if that means they overbook or if they are just unable to keep their appointments. It would have been nice if I had at least received an apology rather than the man acting like it was no big deal that the service took an additional 2 hours. read more

I just needed a Missouri inspection to renew plates. TJ and company got me taken care of and my only expense was for the inspection. I didn't need new brakes or any other service. My total bill was $12.50. I trust the folks at Columbia Honda. read more

Oil change, tire rotation and navigation software update were accomplished efficiently while I waited. I look forward to the return of the complimentary car wash! read more

I have always taken my service to Columbia Honda. The advisors and manager are top notch and their prices are very reasonable even for being a dealership. I would not hesitate to take my cars there and know that I will be treated like a valued customer. read more

Run, don't walk from these guys. Recently, I took my Honda vehicle to the service department to see about getting a minor fluid leak fixed. They charged me nearly $70 just to look at it, and told me I'd need to come back some other time if I wanted the work done. They presented me with a laundry list of fixes they said I needed that went far and beyond what I asked them to look at, and estimated nearly $5000 for their services. I left there, took it to a shop in Jefferson City, and paid $400 to get the fix. My Honda runs great now, thanks to someone other than Columbia Honda. These guys look clean and respectful, but they clearly had the goal of getting me to pass on the minor repair and buy a new/used car from them. I never forget the look in the service guy's eyes as he dared me to trust him. This place is a humiliation to the good name of Honda. If I could, I'd give them no stars but it seems I'm required to give them one. read more

I cannot even give one star. This has been the worst experience in my life. I brought it in for a recall and my radio going on and off. That was 11/23/2020. After ordering wrong parts and waiting, I picked it up on 12/31/2020. I took it home, and found it was scratched and dented in the right rear panel. Then, I find that where they replaced the radio the leather is all bunched up, glue is showing, and tons of scratches. Be aware, take your vehicle somewhere else. I will from now on. read more

We are typically pretty tough on car dealerships. We drive a hard bargain and expect great service. Josh Larimore did an extraordinary job for us. He was always prompt in responding whether by text, email, or phone. We got a great deal on the car we wanted with minimum hassle. I had previously done business at a different Honda dealership however Columbia Honda has made significant changes for the better. The service and value was so good that I took a friend back to purchase a vehicle from Josh and Columbia Honda. I have referred several others. The ONLY negative was the hard sell of GAP and extra warranty coverage by the finance department. Some of it was included on the first paperwork we were presented without our permission when I brought my friend back. Just something to be aware of if you make a purchase at any dealership. read more

My parents took my car for some repairs and, while it took longer than I think it should've, the staff was very friendly and knowledgeable and went out of their way to cater to our needs. I realized 2 days later that they had forgotten to do the IDOD and I called the service center and Phillip told me to bring it back in, stayed open for me, and got it done. I was very impressed. Will absolutely be back. read more