After a few years of seeing our dog destroy our backyard, we finally decided to consider installing…read moreturf. I checked Yelp and Google, and I also posted in my neighborhood Facebook group to see who my neighbors used for their turf jobs. While there were several options, one company seemed to rise above the rest...Rock 'N Block. Based on the reviews, plus info I read on their website, I assumed Rock 'N Block would be out of our price range. I made appointments for both them and a few other competitors to come out and provide estimates.
Austin came out and gave his pitch. Although, I'll say, it wasn't really a pitch like what I expected from a used car salesman. It was more what you'd hope, as someone like me who doesn't know much about turf other than the little I had read, to get from the experience. Austin answered my questions. He further educated me. He gave me other things to think about...and things I hadn't thought of...to ask the competitors. Yes, he measured and did the other things you'd expect as well. Before leaving, he gave me the price on the spot, and I was shocked at what it was. While I still wanted to talk to others, just for the comparison, I was pretty sure Rock 'N Block was who I wanted to do business with.
In my discussions on the neighborhood Facebook site, I met another former customer who invited us to come see their yard, which was many times larger than ours. They raved about every aspect of Rock 'N Block, from the top down. From sales, through installation. Their yard, which has the same natural turf we were looking at, was gorgeous. Within a week, we had confirmed what we thought a week earlier. Yes, price was important, but it was also the quality of the turf, what we thought would be best for our dog, and what we thought would be best for us. Add in the reputation and support of the company, and it was easy for us.
Originally, installation was supposed to take place today, but with heavy rain forecast, they pivoted on Monday and did the installation yesterday. The crew showed up on time and, after a brief chat with me, they went about their work. Mario, the project manager who came out last week for another measure and to make sure he had his sketch and the order correct, was the first one onsite yesterday morning. I was told it'd be a one-day job, and as it turns out, they were in and out in around five hours. Our backyard is gorgeous...maybe even better than what we had hoped. And our dog likes it too.
The team was friendly, courteous, and definitely experts at their craft. While there was a big mess in both the front and back of the house when they started and during the day, by the time they were gone, you'd never know anyone was there. Everything was pristine, and we had a lush green backyard once again.
Mario was originally coming back today for the final walkthrough and signoff. However, Travis, the owner of the company, was actually the one to come by. It's clear he cares about the customers he serves, and it's obvious his views on doing whatever he can to make sure every job is right is passed down to his team. I cannot recommend Rock 'N Block enough. This is the way a business should be run. If you're considering turf, you owe it to yourself to consider Rock 'N Block for the job.
