I don't usually leave 5-star reviews, especially for places that haven't claimed their businesses, but I had to write this one.
Yesterday, I broke a strip of wood that I had previously purchased from Colorado Heirloom (it was solid maple, and in hindsight probably not the right wood to use - I did reuse the pieces for another project, so no huge loss). I called Colorado Heirloom at about 3:45 in the afternoon to order similarly stained birch plywood (for greater strength and flexibility), and asked if I could have it today. They took my information and called me back 10 minutes later saying they could do it and I could pick it up after noon today.
This morning, before I got in to the office (admittedly I got in rather late, so after 9:00), they left a message saying it was ready if I wanted to pick it up early (I got the message pretty close to noon, but extra points to them for being so quick). When I arrived around 12:30pm, they quickly wrapped up my three stained and finished strips of plywood and sent me on my way, charging my card on file.
I have to say that they really went out of their way to save my bacon so I could finish the project on time to ship this evening! Grade A customer service and I highly recommend the quality of their products.
I did manage to re-cut the project and the new wood behaved beautifully. read more